McAfee TSA00M005PAA User Guide - Page 18

Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Frequently asked questions „ Can I stop a scheduled scan once it has started? „ I copied a virus to my server as a test and nothing seemed to happen. Why didn't my virus and spyware protection service detect it? „ Can I push the Total Protection Service firewall or browser protection service (SiteAdvisor™) to my Windows Home Server? „ Will policy settings I configure on the SecurityCenter override my local settings in Total Protection Service? „ Why does Total Protection Service detect the same potentially unwanted program multiple times? „ Why did my scheduled scan take much longer than expected to complete? „ Why did my scheduled scan end prematurely? Can I stop a scheduled scan once it has started? No. Once a scheduled scan has started, you cannot stop the scan unless you restart the server. I copied a virus to my server as a test and nothing seemed to happen. Why didn't my virus and spyware protection service detect it? Total Protection Service is designed to quietly detect and clean threats without interrupting you. Most types of viruses are cleaned without you being notified. Threat detection is always noted on the reports available from the SecurityCenter, and you can check quarantined detections in the Quarantine Viewer. If you do not receive a notification when downloading the EICAR.TXT test file, check to be sure the notifications feature is enabled (see Testing your virus protection). Can I push the Total Protection Service firewall or browser protection service (SiteAdvisor™) to my Windows Home Server? No. Do not install these applications on your server. Will policy settings I configure on the SecurityCenter override my local settings in Total Protection Service? Yes. If you configure a policy (security rules) that does not include a scheduled scan, or if your policy includes a scan scheduled for a different time than one you have configured locally, your policy settings will override your local scheduled scan. Why did my scheduled scan take much longer than expected to complete? When Total Protection Service detects another activity placing a high demand on system resources, it pauses the scan until more resources are available. It is possible that a scan of multiple shares might be paused more than once to accommodate other activity on the server. If this happens, your scan can take longer to complete than you anticipated. Why did my scheduled scan end prematurely? If an update is scheduled to begin while an on-demand scan is in progress, the update takes precedence and the scan is canceled. Be sure to schedule scans for times when they will not conflict with updates. 18