McAfee TSA00M005PAA User Guide - Page 19

Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Why does Total Protection Service detect the same potentially unwanted program multiple times? Possible causes and solutions are: „ You have responded to a threat detection prompt by selecting Ignore this issue. Total Protection Service detects the program each time it is accessed unless you open the Potentially Unwanted Program Viewer and clean the program or approve it to run on your server (see Managing potentially unwanted program detections). „ The disk duplication (DEMigrator) feature in WHS has backed up the program on multiple shares. Each time a program is accessed on one of these shares, Total Protection Service detects it. (Check the Shared Folders area of the console to see which shares have the duplication feature enabled.) To prevent a detected program from being detected multiple times, open the Potentially Unwanted Program Viewer and clean the program or approve it to run on your server (see Managing potentially unwanted program detections). Error messages and notifications „ Your software is not up-to-date. Please activate to receive the latest updates. „ Your trial expires in 45 days. „ Detection: PUP. Resolve your detections using the Manage PUP Detections task, then select "Ignore this issue." „ Detection: VIRUS. „ Your server is not protected. Your software is not up-to-date. Please activate to receive the latest updates. You have not activated a trial copy of Total Protection Service. You cannot receive udpates against the latest threats or schedule scans until you activate. To activate, select Activate Now in the Total Protection Service console. Your trial expires in 45 days. Your activated trial will expire. To purchase a full subscription, select Buy Now in the Total Protection Service console. Detection: PUP. Resolve your detections using the Manage PUP Detections task, then select "Ignore this issue." A potentially unwanted program has been detected. See Managing potentially unwanted program detections for information on resolving it. Detection: VIRUS. A virus or other threat has been detected. This message includes the name of the detected item, the type of threat, the location of the threat, and the action taken. See Managing quarantined files for information. 19