McAfee TSA00M005PAA User Guide - Page 16

Total Protection Service User Guide Total Protection Service User Guide Troubleshooting Troubleshooting The following sections contain information to assist you in detecting and resolving problems with Total Protection Service. „ Testing your virus protection „ Uninstalling and reinstalling Total Protection Service „ Frequently asked questions „ Error messages and notifications Testing your virus protection Test the virus detection feature at any time by downloading the EICAR Standard Anti-Virus Test File. Although it is designed to be detected as a virus, the EICAR test file is not a virus. To run a test: 1 From a computer that has WHS connector software installed and is connected to your server, visit the following site in your browser: http://www.eicar.org 2 Click Anti-Malware Testfile. 3 Right-click eicar.com.txt, select Save Target As, and save to the desktop. 4 Open a share on the computer. (From the WHS tray icon, select Shared Folder and log on if necessary.) 5 Copy the EICAR.TXT file to a WHS share (for example, \\SERVER\Software). If installed properly, Total Protection Service interrupts the download and displays a detection notification. The Network Health Notifications feature must be enabled. See Checking notifications for more information. Note 6 Click OK, then select Cancel in the file download dialog box. If installed incorrectly, Total Protection Service does not detect the virus or interrupt the download process. In this case, delete the EICAR test file, then reinstall Total Protection Note Service and test the new installation. 16