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Motorola WR850G User Guide - Page 108

Software Solutions, I would like to test to see if my Internet connection is live., Obtain an IP - installation software

UPC - 612572095027

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Troubleshooting Section 4 Software Solutions I would like to test to see if my Internet connection is live. Use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer's settings and that you have an IP address assigned. Refer to Configure Your Computers in Section 2: Installation, for further details. 1 Open a command prompt by clicking Start and Run. 2 For Windows 98 and ME, in the Open field, type command and press Enter or OK. For Windows 2000 and XP, type cmd. Or, navigate using your Start button to Programs>Accessories>Command Prompt. 3 In the Command window, type ipconfig. - You should see an IP address for your network adapter: Ethernet Adapter Local Area Connection: Connection-specific DNS Suffix.: Example.example.example.com. IP Address 192.168.10.10 Subnet Mask 255.255.255.0 Default Gateway 192.168.10.1 4 In the Command window, type ping followed by the Router's IP address and press Enter. - If you receive a reply (the first word will be Reply...), then your computer is connected to the router. Proceed to Step 4. - If you do NOT receive a reply, repeat steps 1 - 4 on a different computer to verify that the first computer is not the cause of the problem. Your computer's Default Gateway's IP address may also be your router's IP address. Verify the router's IP address by logging on to the router's Web-based Configuration Utility and reviewing the IP Address field on the LAN Page. 5 In the Command window, type ping followed by your ISP's default gateway and press Enter. - If you receive a reply (For example: Reply from 216.109.125.72...), then your connection to the Internet is live. To verify the ISP default gateway's IP address, log on to the router's Web-based Configuration Utility and verify the Default Gateway field on the WAN Page. - If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify that the first computer is not the cause of the problem. WR850 4-3

Section	Page
Contents	4
Section 1: Overview	7
Understanding Your User Guide	9
Box Contents	9
Understanding Functions	10
Router	10
LAN	10
TCP/IP	10
Static IP Address	10
Dynamic IP Address	11
DHCP Server	11
Sample Home Network Diagram	11
Router Physical Description	12
Back of Router	12
Front of Router	13
LED Description	14
Section 2: Installation	15
Physical Installation of the WR850	15
Positioning Your Router for Optimal Wireless Performance	15
Hardware Setup	16
Antenna Installation	16
Physical Placement	16
Horizontal Installation	17
Vertical Installation	17
Wall Mount Installation	18
Electrical Connection	20
Establishing Your First Connection to the WR850	21
Easy Install Process	21
Manual Install – Wired Connection	21
Manual Install – Wireless Connection	22
Configuring Computers to Communicate with the WR850	25
Configuring Windows 98SE and ME	26
Configuring Windows 2000	28
Configuring Windows XP	31
Section 3: Configuration	34
Accessing the Web-Based Configuration Utility	35
Logging In	35
Overview of Configuration Pages	36
Navigation Between Pages	36
The BASIC Configuration Page	37
BASIC Page – Commonly Used Configuration Options	37
BASIC Page – All Configuration Options	39
Options related to: CONTROLLING ACCESS TO THE CONFIGURATION UTILITY	39
Options related to: ENABLING PRIMARY ROUTER FUNCTIONS	39
Options related to: ENABLING TIME-RELATED FUNCTIONS	41
Options related to: LOGGING WR850 ACTIVITY	42
BASIC Page Action Buttons	43
The LAN (Local Area Network) Configuration Page	44
LAN Page – Commonly Used Configuration Options	44
LAN Page – All Configuration Options	45
Options related to: SELECTING THE WR850 LOCAL AREA NETWORK Protocol	45
Options related to: ENABLING THE WR850 BUILT-IN DHCP SERVER	46
Options related to: OPTIMIZING LOCAL AREA NETWORK ROUTING	47
LAN Page Action Buttons	48
The WAN (Wide Area Network) Configuration Page	49
WAN Page – All Configuration Options	51
Options related to: SELECTING THE WR850 BROADBAND CONNECTION	51
Options related to: SETTING UP A STATIC BROADBAND CONNECTION	52
Options related to: SETTING UP A PPPoE BROADBAND CONNECTION	53
Options related to: SETTING UP A LINK TO A DYNAMIC DOMAIN NAME SERVICE	55
Options related to: OPTIMIZING WAN ROUTING	56
WAN Page Action Buttons	57
The STATUS Configuration Page	58
STATUS Page Configuration Options	58
The FILTERS Configuration Page	59
FILTERS Page – Commonly Used Configuration Options	59
FILTERS Page – All Configuration Options	60
FILTERS Page Action Buttons	62
FILTERS Page Examples – Establishing Parental Controls on Internet Use	63
Blocking Internet Use at All Times – Using MAC Addresses	63
Blocking Internet Use at All Times – Using IP Addresses	64
Blocking Internet Use at Particular Times	65
Blocking Specific Types of Internet Use at Particular Times	67
The ROUTING Configuration Page	69
ROUTING Page – Commonly Used Configuration Options	70
ROUTING Page – All Configuration Options	70
ROUTING Page Action Buttons	74
The WIRELESS Configuration Page	75
WIRELESS Page – Commonly Used Configuration Options	78
WIRELESS Page – All Configuration Options	79
Options related to: ESTABLISHING YOUR WIRELESS NETWORK	79
Options related to: ENSURING INTEROPERABILITY WITH WIRELESS	80
Options related to: CUSTOMIZING WIRELESS DATA THROUGHPUT	81
Options related to: OPTIMIZING WIRELESS OPERATION FOR YOUR ENVIRONMENT	82
Options related to: BOOSTING WIRELESS PERFORMANCE (with compatible clients)	83
Options related to: OPTIMIZING WIRELESS PERFORMANCE FOR MULTIMEDIA (Voice and/or Video)	84
Options related to: CONFIGURING THE WR850 AS A WIRELESS BRIDGE (to extend an existing wireless network)	86
Options related to: RESTRICTING WIRELESS ACCESS TO SPECIFIC USERS	88
WIRELESS Page Action Buttons	89
The SECURITY Configuration Page	90
SECURITY Page – Recommended Configuration Options	92
SECURITY Page – All Configuration Options	94
Options related to: SELECTING WIRELESS AUTHENTICATION METHODS	94
Options related to: ENABLING WIRELESS ENCRYPTION METHODS	97
Options related to: SETTING UP COMPATIBILITY WITH A RADIUS SERVER	99
SECURITY Page Action Buttons	100
SECURITY Page Example – Matching Settings in the WR850 and Wireless Clients	101
The FIRMWARE Configuration Page	105
FIRMWARE Page Configuration Options	105
Section 4: Troubleshooting	106
Contact Us	106
Hardware Solutions	106
My computer is experiencing difficulty in connecting to the router.	107
My broadband modem already uses a built-in router.	107
Software Solutions	108
I would like to test to see if my Internet connection is live.	108
I cannot access the Web-based Configuration Utility for the router.	109
How do I extend my wireless network to cover more area?	109
I cannot browse past the first screen of the Web-based Configuration Utility.	109
How do I match WEP keys between the router and my wireless clients?	110

Match case Limit results 1 per page

Troubleshooting

Section 4

WR850

4-3

Software Solutions

I would like to test to see if my Internet connection is live.

Use the

ping

command to test the connection. Before attempting, ensure that

Obtain an IP

address automatically

has been selected in the computer’s settings and that you have an

IP address assigned. Refer to Configure Your Computers in Section 2: Installation, for

further details.

Open a command prompt by clicking

Start

and

Run

For Windows 98 and ME, in the Open field, type

command

and press

Enter

For Windows 2000 and XP, type

cmd

. Or, navigate using your

Start

button to

Programs

Accessories

Command Prompt

In the Command window, type

ipconfig

–

You should see an IP address for your network adapter:

Ethernet Adapter Local Area Connection:

Connection-specific DNS Suffix.: Example.example.example.com.

IP Address. . . . . . . . . . . . : 192.168.10.10

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.10.1

In the

Command

window, type

ping

followed by

the

Router’s IP address

and press

Enter

–

If you receive a reply (the first word will be

Reply…

), then your computer is

connected to the router. Proceed to

Step 4

–

If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify

that the first computer is not the cause of the problem.

Your computer’s Default Gateway’s IP address may also be your router’s IP address.

Verify the router’s IP address by logging on to the router’s Web-based Configuration

Utility and reviewing the

IP Address

field on the LAN Page.

In the Command

window, type

ping

followed by

your

ISP’s default gateway

and press

Enter

–

If you receive a reply (For example:

Reply from 216.109.125.72…

), then your

connection to the Internet is live.

To verify the ISP default gateway’s IP address, log on to the router’s Web-based

Configuration Utility and verify the

Default Gateway

field on the WAN Page.

–

If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify

that the first computer is not the cause of the problem.