Nokia IP2255 Installation Guide - Page 107

Login Prompt Appears, But Password Not Accepted

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General Troubleshooting Information Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "To connect to the console" on page 46. Problem Wrong terminal settings. Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps. Problem Terminal set for flow control. Solution The Nokia IP2255 appliances do not use flow control. The terminal should be set for no flow control. Problem Defective appliance or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Database is corrupt Solution Return to default settings as described in "To reset the default database settings" on page 108, or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Problem Entered wrong password. Solution Obtain a valid password or set a temporary password. Nokia IP2255 Security Platform Installation Guide 107

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General Troubleshooting Information
Nokia IP2255 Security Platform Installation Guide
107
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout
information, see
“To connect to the console”
on page 46.
Problem
Wrong terminal settings.
Solution
Verify terminal settings: 8 data bits, 1 stop bit, no parity,
9600 bps.
Problem
Terminal set for flow control.
Solution
The Nokia IP2255 appliances do not use flow control. The
terminal should be set for no flow control.
Problem
Defective appliance or file system.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact
Information”
on page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Database is corrupt
Solution
Return to default settings as described in
“To reset the default
database settings”
on page 108, or contact the Nokia customer support site
listed in
“Nokia Contact Information”
on page 3.
Problem
Entered wrong password.
Solution
Obtain a valid password or set a temporary password.