Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 12

Category, Message displayed on the liquid crystal, panel, Location of, paper jam, Error code

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Troubleshooting Maintenance Index Paper jams Error code 1 Category Message displayed on the liquid crystal panel Location of displayed after Reference paper jam pressing the pages [HELP] button Open Right Side Cover Paper Jam Please see HELP for details Paper jam in the vicinity of Right Side Cover 380, 390 page 14 Open [TRAY]* Side Cover Paper Jam Please see HELP for details 2 Open Left Side Cover Paper jam (When a paper is jammed inside the printer) Paper Jam Please see HELP for details Check Exit Unit Paper Jam Please see HELP for details Check Exit Unit Paper Jam Please see HELP for details Paper jam in 391, 392, 393, the vicinity of 394, 395 tray side cover Paper jam in 384 the vicinity of Left Side Cover Paper jam in 381 the exit unit Paper jam in the vicinity of the fuser unit 382, 383, 389 page 24 page 34 page 15 page 20 Check Duplex Unit Paper Jam Please see HELP for details Paper jam in the vicinity of the 2-Sided Printing unit 370, 371, 373 page 25 Check the lower side of Duplex Unit Paper Jam Please see HELP for details Paper jam in 375 the vicinity of the lower side of 2-Sided Printing unit page 30 Open [TRAY]* Side Cover Paper Remain Please see HELP for details Paper jam in the vicinity of TRAY Side Cover 631, 632, 633, 634, 635 page 24 Message does not disappear (When the message does not disappear even after removing the jammed paper) Open Right Side Cover Paper Remain Please see HELP for details Check Exit Unit Paper Remain Please see HELP for details Check Duplex Unit Paper Remain Please see HELP for details Check the lower side of Duplex Unit Paper Remain Please see HELP for details Paper jam in the vicinity of Right Side Cover Paper jam in the exit unit 637 638, 639 Paper jam in the vicinity of the 2-Sided Printing unit Paper jam in the vicinity of the lower side of 2-Sided Printing unit 640, 641, 642 650 page 14 page 15 page 25 page 30 Check Face Down Stacker Paper Remain Please see HELP for details Paper jam in 651 the vicinity of Left Side Cover page 34 *: Either of Tray 1 to Tray 5 will appear in [TRAY]. (Tray 2 to Tray 5 will be displayed when the option of additional tray units is mounted.) Either of Tray 1 Side Cover to Tray 5 Side Cover will appear in [COVER]. (Tray 2 Side Cover to Tray 5 Side Cover will be displayed when the option of additional tray units is mounted.) - 12 -

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12
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Paper jams
Troubleshooting
1
2
Index
Maintenance
Category
Message displayed on the liquid crystal
panel
Location of
paper jam
Error code
displayed after
pressing the
[HELP] button
Reference
pages
Paper
jam
(When a
paper is
jammed
inside
the
printer)
Open Right Side Cover
Paper Jam
Please see HELP for details
Paper jam in
the vicinity
of Right Side
Cover
380, 390
page 14
Open [TRAY]* Side Cover
Paper Jam
Please see HELP for details
Paper jam in
the vicinity of
tray side cover
391, 392, 393,
394, 395
page 24
Open Left Side Cover
Paper Jam
Please see HELP for details
Paper jam in
the vicinity of
Left Side Cover
384
page 34
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in
the exit unit
381
page 15
Check Exit Unit
Paper Jam
Please see HELP for details
Paper jam in
the vicinity of
the fuser unit
382, 383, 389
page 20
Check Duplex Unit
Paper Jam
Please see HELP for details
Paper jam in
the vicinity of
the 2-Sided
Printing unit
370, 371, 373
page 25
Check the lower side of Duplex Unit
Paper Jam
Please see HELP for details
Paper jam in
the vicinity of
the lower side
of 2-Sided
Printing unit
375
page 30
Message
does not
disappear
(When the
message
does not
disappear
even after
removing
the jammed
paper)
Open [TRAY]* Side Cover
Paper Remain
Please see HELP for details
Paper jam in
the vicinity
of TRAY Side
Cover
631, 632, 633,
634, 635
page 24
Open Right Side Cover
Paper Remain
Please see HELP for details
Paper jam in
the vicinity
of Right Side
Cover
637
page 14
Check Exit Unit
Paper Remain
Please see HELP for details
Paper jam in
the exit unit
638, 639
page 15
Check Duplex Unit
Paper Remain
Please see HELP for details
Paper jam in
the vicinity of
the 2-Sided
Printing unit
640, 641, 642
page 25
Check the lower side of Duplex Unit
Paper Remain
Please see HELP for details
Paper jam in
the vicinity of
the lower side
of 2-Sided
Printing unit
650
page 30
Check Face Down Stacker
Paper Remain
Please see HELP for details
Paper jam in
the vicinity of
Left Side Cover
651
page 34
*: Either of Tray 1 to Tray 5 will appear in [TRAY]. (Tray 2 to Tray 5 will be displayed when the option of additional tray units is
mounted.)
Either of Tray 1 Side Cover to Tray 5 Side Cover will appear in [COVER]. (Tray 2 Side Cover to Tray 5 Side Cover will be
displayed when the option of additional tray units is mounted.)