Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 36

If paper messages are displayed

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Troubleshooting Maintenance If paper messages are displayed zzIf paper messages are displayed 1 When paper type/size set in the printer tray differs from the printer driver specification, message such as "Replace paper" and "Paper size error has occurred" will appear, and the lamp will blink. Messages related to paper and error codes, cause of errors and their resolutions, and status of the lamp is described below. Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the operation panel will show the solution procedure, and you can easily solve the process according to the 2 guidance. Refer to "Operating the Help screen"(P.13) for details. Memo zz Meanings of the symbols used in the error messages are as follows. --[TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will be displayed. --[MEDIA_SIZE]: Paper size is displayed. --[MEDIA_TYPE]: Paper type is displayed. Category Message displayed on the liquid crystal panel Error code lamp Causes and Troubleshooting Load paper Please change [TRAY] paper 461 Ensure [MEDIA_SIZE], [MEDIA_TYPE] 462 is installed. 463 If printing fails, cancel and re-adjust 464 tray settings 465 Pressing OK will print using current paper tray settings Please see HELP for details Blinking The size of the paper in the tray, or the paper size and the paper type, are different from the printer driver specifications. Set the paper having size or type shown in the message. Printing will start if the paper size is matching. Change [MEDIA_SIZE], [MEDIA_TYPE] 661 in [TRAY] 662 Press OK button 663 Please see HELP for details 664 665 Blinking The type of paper in the tray is different from the specifications of the printer driver. Set the paper having size or type shown in the message. Change [MEDIA_SIZE], [MEDIA_TYPE] 660 in MPTray 460 Press OK button Please see HELP for details Blinking The type of paper in the MP tray is different from the print driver specifications. Set the paper having size or type shown in the message. Empty Install [MEDIA_SIZE] in [TRAY] Please see HELP for details 491 Blinking Tray shown in the message is empty. 492 Set the paper having size or type 493 shown in the message. 494 495 Install [MEDIA_SIZE] in MPTray Please see HELP for details 490 Blinking The MP tray is empty. Set the paper having size or type shown in the message. Index - 36 -

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36
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If paper messages are displayed
Troubleshooting
1
2
Index
Maintenance
z
If paper messages are displayed
When paper type/size set in the printer tray differs from the printer driver specification, message such
as "Replace paper" and "Paper size error has occurred" will appear, and the <ATTENTION> lamp will
blink.
Messages related to paper and error codes, cause of errors and their resolutions, and status of the
<ATTENTION> lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the process according to the
guidance. Refer to
“Operating the Help screen”(P.13)
for details.
Memo
z
Meanings of the symbols used in the error messages are as follows.
–[TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will
be displayed.
– [MEDIA_SIZE]: Paper size is displayed.
– [MEDIA_TYPE]: Paper type is displayed.
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and Troubleshooting
Load paper
Please change [TRAY] paper
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed.
If printing fails, cancel and re-adjust
tray settings
Pressing OK will print using current
paper tray settings
Please see HELP for details
461
462
463
464
465
Blinking
The size of the paper in the tray, or
the paper size and the paper type,
are different from the printer driver
specifications.
Set the paper having size or type
shown in the message.
Printing will start if the paper size is
matching.
Change [MEDIA_SIZE], [MEDIA_TYPE]
in [TRAY]
Press OK button
Please see HELP for details
661
662
663
664
665
Blinking
The type of paper in the tray is
different from the specifications of the
printer driver.
Set the paper having size or type
shown in the message.
Change [MEDIA_SIZE], [MEDIA_TYPE]
in MPTray
Press OK button
Please see HELP for details
660
460
Blinking
The type of paper in the MP tray
is different from the print driver
specifications.
Set the paper having size or type
shown in the message.
Empty
Install [MEDIA_SIZE] in [TRAY]
Please see HELP for details
491
492
493
494
495
Blinking
Tray shown in the message is empty.
Set the paper having size or type
shown in the message.
Install [MEDIA_SIZE] in MPTray
Please see HELP for details
490
Blinking
The MP tray is empty.
Set the paper having size or type
shown in the message.