Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 51

Problems concerning restrictions of OS

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Problems concerning restrictions of OS Printing Troubles „„Restrictions concerning Windows 7/Windows 8/Windows 8.1/Windows 1 Vista/Windows Server 2008 R2/Windows Server 2008/Windows Server 2012/Windows Server 2012 R2 Troubleshooting Item Symptom Causes and Troubleshooting Printer driver Help does not appear. The Help function is not supported by the PS printer driver. The [User Account When starting installer or utility, the [User Account Control] Control] dialog appears. dialog may appear. Click [Yes] or [go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not 2 start installer or utility. Maintenance Network Extension Help does not appear. The Help function is not supported. The [User Account Control] dialog appears. When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility. The [Program compatibility assistant] dialog will appear. When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), ensure to click [This program installed correctly]. Index Color Correct Utility The [User Account Control] dialog appears. When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility. The [Program compatibility assistant] dialog will appear. When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), ensure to click [This program installed correctly]. Color sample print utility The [User Account Control] dialog appears. When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility. The [Program compatibility assistant] dialog will appear. When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), ensure to click [This program installed correctly]. PS Gamma Adjuster The [User Account Control] dialog appears. When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility. The [Program compatibility assistant] dialog will appear. When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), ensure to click [This program is successfully installed]. - 51 -

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51
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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
Problems concerning restrictions of OS
±
Restrictions concerning Windows 7/Windows 8/Windows 8.1/Windows
Vista/Windows Server 2008 R2/Windows Server 2008/Windows Server
2012/Windows Server 2012 R2
Item
Symptom
Causes and Troubleshooting
Printer driver
Help does not appear.
The Help function is not supported by the PS printer driver.
The [User Account
Control] dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
Network Extension
Help does not appear.
The Help function is not supported.
The [User Account
Control] dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
Color Correct Utility
The [User Account
Control] dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
Color sample print utility
The [User Account
Control] dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program
installed correctly].
PS Gamma Adjuster
The [User Account
Control] dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
The [Program
compatibility assistant]
dialog will appear.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), ensure to click [This program is
successfully installed].