Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 50

Printer driver malfunctions, USB Connection Problems

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Troubleshooting Maintenance Printing Troubles Printer driver malfunctions 1 Memo zz If the problem is not solved using the following explanation, contact your dealer. zz For problems arising from the applications, contact the application development company. USB Connection Problems 2 „„For Windows Cause Solution procedure Reference pages Icon of the printer is not created in the [Devices Printer driver is not installed correctly. and Printers] folder. Basic Even when installation of multiple printer drivers Install the second and subsequent printer - is selected, only the initial printer driver is drivers according to the following procedure. installed. 1. Insert the "Software DVD-ROM" in the computer. 2. Click [Run Setup.exe], and follow the instructions provided on the screen. 3. Select [Custom Install], select the printer drivers you want to install on the [Install Software] screen, and then click the [Install] button. 4. When the [Installing] screen appears, click [Install on other ports]. 5. Select [FILE] on the [Select Port] screen, and then click [Next]. 6. Follow the instructions displayed on the screen to finish the installation. 7. In [Devices and Printers], right click on the icon of driver you installed, and select [Printer properties] (or [OKI C9xx (*)] if installing multiple printer drivers). 8. From the list of the [Port] tab, select [USBxxx]. 9. Click the [OK] button. *: Select the type of driver you would like to set. Error message such as "Printer driver installation Use plug and play. Follow the procedure given - failed" appears. below. 1. Check that power supply of the printer and computer is turned off. 2. Connect the USB cable. 3. Turn on the power supply of the printer. 4. Turn on the power supply of the computer. 5. When the [Search new software] wizard appears, set up according to the instructions displayed on the screen. Index - 50 -

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50
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Printing Troubles
Troubleshooting
1
2
Index
Maintenance
Printer driver malfunctions
Memo
z
If the problem is not solved using the following explanation, contact your dealer.
z
For problems arising from the applications, contact the application development company.
USB Connection Problems
±
For Windows
Cause
Solution procedure
Reference
pages
Icon of the printer is not created in the [Devices
and Printers] folder.
Printer driver is not installed correctly.
Basic
Even when installation of multiple printer drivers
is selected, only the initial printer driver is
installed.
Install the second and subsequent printer
drivers according to the following procedure.
1. Insert the "Software DVD-ROM" in the
computer.
2. Click [Run Setup.exe], and follow the
instructions provided on the screen.
3. Select [Custom Install], select the printer
drivers you want to install on the [Install
Software] screen, and then click the [Install]
button.
4. When the [Installing] screen appears, click
[Install on other ports].
5. Select [FILE] on the [Select Port] screen, and
then click [Next].
6. Follow the instructions displayed on the
screen to finish the installation.
7. In [Devices and Printers], right click on the
icon of driver you installed, and select [Printer
properties] (or [OKI C9xx (*)] if installing
multiple printer drivers).
8. From the list of the [Port] tab, select
[USBxxx].
9. Click the [OK] button.
*: Select the type of driver you would like to set.
-
Error message such as "Printer driver installation
failed" appears.
Use plug and play. Follow the procedure given
below.
1. Check that power supply of the printer and
computer is turned off.
2. Connect the USB cable.
3. Turn on the power supply of the printer.
4. Turn on the power supply of the computer.
5. When the [Search new software] wizard
appears, set up according to the instructions
displayed on the screen.
-