Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 40

Troubleshooting Maintenance Index If other messages are displayed zzIf other messages are displayed 1 Other messages and error codes, cause of errors and their resolutions, and status of the lamp are described below. Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the operation panel will show the solution procedure, and you can easily solve the problem according to the guidance. For details, refer to "Operating the Help screen"(P.13). Memo zz Meanings of the symbols used in the error messages are as follows. 2 --[COLOR]/[MENUCOLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White*, and Clear** will be displayed. *: White will appear only for C941/C942/ES9541/ES9542/Pro9541/Pro9542. **: Clear will appear only for C941/ES9541/Pro9541. --[TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will be displayed. --[COVER]: Either front cover, Tray 1 side cover to Tray 5 side cover (Tray 2 side cover to Tray 5 side cover will be displayed when the option of additional tray units is mounted.), or exit unit cover will be displayed. --[CODE]: Detailed information of the error will be displayed. Message displayed on the liquid crystal panel Power Off/On [ERRCODE]: Error Image Drum Not Installed [COLOR] Please see HELP for details Image Drum Sensor Error Please check [COLOR] image drum and reset Please see HELP for details Remove Paper [STACKER] Please see HELP for details Error code - 6940 6941 6942 6943 6944 6945 5400 5401 5402 5403 5404 5405 480 484 lamp Causes and Troubleshooting Blinking A fatal error has occurred. If the error is not resolved by restarting the printer, contact your designated help desk. Blinking The image drum shown in the message has not been installed. Press the [HELP] button, and solve according to the guidance shown on the Help screen. Reference pages - - Blinking Sensor error has occurred in the - image drum shown. Sensor may be unclean or stopper is installed. Press the [HELP] button, and solve according to the guidance shown on the Help screen. Blinking The paper stacker is full. - Remove Paper from stacker. [STACKER]: Either Face Up Stacker or Face Down Stacker will be displayed. Press OK Button for Restoration Memory Overflow Please see HELP for details 420 A spot color printing error has 459 occurred. Data will be erased. Check the paper and paper settings, then print again. To turn off the display, press OK Please see HELP for details Blinking Blinking Cannot print. Printing data has [Advanced] > exceeded the memory capacity of the printer. [Print with In the Quality of printer driver, select best quality] [Fine/Detail] or [Normal], and print once again. Press the [OK] button for deleting the display of the liquid crystal panel. Printing is stopped because of print - request from an incompatible custom media, and data is deleted. Print once again. Press the [OK] button for deleting the display of the liquid crystal panel. - 40 -