Oki C942 C911dn/C931dn/C931DP/C941dn/C941DP/C942 Troubleshooting Guide - Engli - Page 57

Printing Troubles Paper feed is poor Memo 1 zz If the problem is not solved using the following methods, Contact your dealer. Troubleshooting Symptom Cause Troubleshooting Reference pages Paper jam occurs frequently. Device is tilted. Install on a stable and a flat surface. - Feed paper roller is dirty Clean the feed paper roller. - Position of the paper guide is not aligned. Align the paper guide to the position of the paper size set. 2 Papers are not set correctly. Remove papers from the tray, - and set them in tray after flipping through. Maintenance Multiple papers are pulled in Papers are either too thin or Use the papers compatible with - simultaneously. too thick. the device. Papers are pulled in inclined Paper contains moisture or Use the papers stored at - direction. static electricity. appropriate temperature and humidity. Paper has creases, folds, or Use the papers compatible with the - curls. device. Correct if there are curls. Index Paper with the printed back is Already printed paper cannot be - used. printed again from the tray. Print from the MP tray. Papers are not aligned properly. Flip through the papers, and set - after aligning them in all directions. Only one paper is set. Set multiple papers. - Papers are added to the tray Remove the papers that are already - while keeping the existing there in the tray, and set after papers as it is. aligning them in all directions with the papers to be added. Papers are not set straight. Align the paper guide and paper - stopper of the tray with the paper. Or, align the manual feed guide of the MP tray with the paper. In the case of envelopes, there Use the envelopes compatible with - are curls or bulge. the device. Use the envelopes after correcting curls or bulge. Paper is not fed. Selection of [Paper Source] of the printer driver is incorrect. Check the paper tray, and select the correct tray in [Paper Source] of the printer driver. Advanced Manual feeding is specified in Disable the Multipurpose tray is the printer driver. handled as manual feed setting. Advanced Device is not restored even after removing the jammed paper. Open the toner replacement cover - at once, and the close it again. Paper gets curled. Creases Paper contains moisture or Use the papers stored at - appear on the paper. static electricity. appropriate temperature and humidity. Thin paper is used. Correct [Media Weight] in the operation panel to the appropriate value. Or, change [Media Weight] to a thicker value than the present value. Advanced Paper winds around the roller Type and thickness setting of of the fuser unit. paper is inappropriate. Correct [Media Weight] in the operation panel to the appropriate value. Or, change [Media Weight] to a thicker value than the present value. Advanced Thin paper is used. Please use thicker paper. - - 57 -