Panasonic KXFPG377 KXFPG376 User Guide - Page 73

9. Help

71

For Fax Advantage assistance, call 1-800-435-7329.

The handset stops working while being used.

L

Place the handset on the base unit, and

disconnect the power cord to reset the unit.

Connect the power cord, and try again.

I cannot store an item in the navigator

directory.

L

You cannot store an item in the directory:

–

while the handset is in the talk, or

intercom mode.

–

while the base unit is in use.

L

Do not pause for over 1 minute while storing.

While storing an item in the navigator

directory, the handset starts to ring.

L

To answer a call, press

{

TALK

}

or

{

SP-

PHONE

}

. Storing will be canceled. Store the

name and number again.

I cannot redial by pressing

{

REDIAL/PAUSE

}

.

L

If the last number dialed was more than 32

digits long, the number will not be redialed

correctly.

The handset beeps intermittently and/or

“

Recharge

”

is displayed and

01

234

flashes.

L

Charge the battery fully (page 18).

I charged the battery fully, but

“

Recharge

”

is

still displayed and

01

234

continues to

flash.

L

Clean the charge contacts and charge again

(page 18).

L

It is time to replace the battery (page 15).

I cannot receive documents by pressing

{*}{#}{

9

}

on the handset.

L

You must set the remote fax activation to ON

(feature #41 on page 62) beforehand.

L

Press

{*}{#}{

9

}

firmly. A single beep will

be heard.

L

The memory is filled with received

documents due to a lack of recording paper

or a recording paper jam. Install paper or

clear the jammed paper.

The handset display is blank.

L

Charge the battery fully (page 18).

The handset display exits the Caller ID list

while viewing caller information.

L

Do not pause for over 1 minute on the

handset while searching.

9.3.4 Fax

–

sending

I cannot send documents.

L

The other party

’

s fax machine is busy or has

run out of recording paper. Try again.

L

The other party

’

s machine is not a fax

machine. Check with the other party.

L

The other party

’

s fax machine rings too many

times. Send the fax manually (page 40).

I cannot send a fax overseas.

L

Use the overseas transmission mode

(feature #23 on page 61).

L

Add two pauses at the end of the telephone

number or dial manually.

The other party complains that letters on

their received document are distorted or not

clear.

L

If your line has special telephone services

such as call waiting, the service may have

been activated during fax transmission.

Connect the unit to a line that does not have

these services.

L

An extension telephone on the same line is

off the hook. Hang up the extension

telephone and try again.

L

Try copying the document with this unit. If the

copied image is clear, there may be

something wrong with the other party

’

s

machine.

The other party complains that smudges or

black lines appear on their received

document.

L

The glass or rollers are dirty with correction

fluid, etc. Clean them (page 77). Please do

not insert the document before correction

fluid has dried completely.

9.3.5 Fax

–

receiving

I cannot receive documents.

L

When you have a single telephone line and

subscribe to a voice mail service, you must

also subscribe to a Distinctive Ring service

(page 47).

L

The ink film is empty. Replace the ink film

with a new one (page 13).

I cannot receive documents automatically.

L

The receiving mode is set to TEL mode. Set

to TAM/FAX mode (page 45) or FAX ONLY

mode (page 46).

Section	Page
Location of Controls	2
Location of Controls	2
Location of controls	3
Safety Instructions	5
Safety Instructions	5
Important safety instructions	5
For Best Performance	7
For Best Performance	7
For best performance	7
Table of Contents	8
Introduction and Installation	10
Accessories	10
1.2 Accessory information	11
Finding the Controls	11
1.3 Overview	11
1.4 Description of base unit buttons	12
1.5 Description of handset buttons	13
Installation (Base Unit)	14
1.6 Ink film	14
1.7 Paper tray	16
1.8 Recording paper	16
Installation (Handset)	17
1.9 Battery replacement	17
1.10 Belt clip	18
1.11 Headset (optional)	18
Preparation	19
Connections and Setup	19
2.1 Connections	19
2.2 Battery charge	20
2.3 Selecting the way to use your fax machine	21
2.4 Case 1: TAM/FAX (Telephone Answering Machine/Fax)	22
2.5 Case 2: Distinctive Ring (1 phone line with 2 or more phone numbers)	23
2.6 Case 3: TEL ONLY	24
2.7 Case 4: FAX ONLY	26
Help Button	27
2.8 Base unit help function	27
Volume	27
2.9 Adjusting handset volume	27
2.10 Adjusting base unit volume	28
Initial Programming	29
2.11 Date and time	29
2.12 Your logo	30
2.13 Your fax number	31
Telephone	32
Making and Answering Calls	32
3.1 Making phone calls	32
3.2 Answering phone calls	33
3.3 Intercom	34
3.4 Transferring a call	35
Automatic Dialing	35
3.5 Storing names and telephone numbers into the navigator directory	35
3.6 Editing a stored item	37
3.7 Erasing a stored item	37
3.8 Making a phone call using the navigator directory	37
Caller ID	38
3.9 Caller ID service	38
3.10 Viewing and calling back using caller information	39
3.11 Erasing caller information	41
3.12 Storing caller information into the navigator directory	41
Fax	42
Sending Faxes	42
4.1 Sending a fax manually	42
4.2 Documents you can send	43
4.3 Sending a fax using the navigator directory	44
4.4 Broadcast transmission	44
Receiving Faxes	46
4.5 Receiving a fax manually–{AUTO ANSWER} OFF	46
4.6 Receiving a fax automatically–{AUTO ANSWER} ON	47
Distinctive Ring	49
Distinctive Ring	49
5.1 Distinctive Ring service from your phone company	49
5.2 Using two or more phone numbers on a single telephone line	49
5.3 Using three or more phone numbers on a single telephone line	49
5.4 Programming the ring pattern assigned for fax	50
Copy	51
Copying	51
6.1 Making a copy	51
Answering Machine	53
Greeting	53
7.1 Recording your greeting message	53
Memo Message	53
7.2 Leaving a message for others or yourself	53
Incoming Messages	54
7.3 Listening to recorded messages	54
7.4 Remote operation with the handset	55
Remote Operation	55
7.5 Operating from a remote location	56
Voice Mailbox	58
7.6 Allowing callers to leave private messages (mailbox)	58
7.7 Recording your mailbox greeting messages	58
7.8 Listening to recorded mailbox messages using the base unit	59
7.9 Listening to recorded mailbox messages using the handset	59
7.10 Listening to recorded mailbox messages from a remote location	60
Option	60
7.11 Transferring recorded messages to another telephone	60
Programmable Features	62
Features (Base Unit)	62
8.1 Programming	62
8.2 Basic features	62
8.3 Advanced features	63
8.4 Direct commands for programming features	66
Help	69
Error Messages	69
9.1 Error messages – Reports	69
9.2 Error messages – Display	69
Frequently Asked Questions	71
9.3 When a function does not work, check here	71
Jams	75
9.4 Recording paper jams	76
9.5 Document jams – sending	78
Cleaning	78
9.6 Document feeder cleaning	79
9.7 Thermal head cleaning	80
Caller IQ Feature	81
Caller IQ Feature	81
10.1 openLCR service for the Caller IQ feature	81
10.2 To turn the Caller IQ ON / OFF	81
10.3 Updating the rate table (downloading the rate table)	82
10.4 Downloading information	82
10.5 Viewing information (Handset)	83
10.6 Printing information (Base unit)	83
General Information	84
Printed Reports	84
11.1 Reference lists and reports (Base unit only)	84
Specifications	84
11.2 Technical data about this product	85
FCC and Other Information	87
11.3 FCC and Other Information	87
Limited Warranty	89
11.4 Limited Warranty	89
Customer Services	91

Panasonic KXFPG377 KXFPG376 User Guide - Page 73

Fax, sending, 3.5 Fax, receiving

Page 73 highlights