Samsung NE58H9970WS/AA User Manual Ver.1.0 (English, French) - Page 84
troubleshooting
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troubleshooting TROUBLESHOOTING Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). PROBLEM POSSIBLE CAUSE SOLUTION The range is not The appliance has been installed • Place the oven rack in the level. improperly. center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. The floor is sagging or sloping. • Contact a carpenter to correct the situation. The kitchen cabinets are not properly aligned and make the range appear to be not level. • Insure the cabinets are square and provide sufficient room for installation. The appliance must be accessed for servicing and cannot be moved easily. The kitchen cabinets are not square and built too tightly in to the appliance. Carpet is interfering with movement of the range. • Contact a builder or installer to make the appliance accessible. • Provide sufficient space so the range can be lifted over the carpet. The oven control beeps and displays an error code. You have a function error code. CODE CAUSE E-21 Oven sensor opened E-22 Oven sensor shorted E-24 Oven heating over E-2E Temp probe error E-0E Door locking error E-83 Communication error E-84 Communication error (Oven) -tE- Communication error (Touch) -dE- Divider error • Press OVEN OFF and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. English - 84 Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd 84 19/05/2014 18:21:41