Samsung NE58H9970WS/AA User Manual Ver.1.0 (English, French) - Page 87

08 TROUBLESHOOTING PROBLEM Food does not bake or roast properly. Food does not broil properly. The oven temperature is too hot or too cold. Scratches or abrasions on the cooktop surface. Brown streaks or specks. POSSIBLE CAUSE SOLUTION The oven controls have not been • See the chapter on operating set correctly. the oven. The oven rack has been positioned incorrectly or is not level. • See the section on using the oven racks on page 42. Incorrect cookware or cookware of improper size is being used. The oven sensor needs to be adjusted. • See the section on adjusting the thermostat on page 62. The oven controls have been set • Press BROIL. incorrectly. The rack has not been properly positioned. • See the broiling recommendation guide on page 56. Cookware not suited for broiling. • Use suitable cookware. In some areas, the power (voltage) may be low. • Preheat the broil element for 10 minutes. The oven sensor needs to be adjusted. • See the broiling recommendation guide on page 56. • See the section on adjusting the thermostat on page 62. The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. • To avoid scratches, use the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on care and cleaning of the glass cooktop on page 77. English - 87 Manual Users_NE58H9970WS_AA_AC_DG68-00550A-00_EN.indd 87 19/05/2014 18:21:42