Samsung NE59M4310SS/AA User Manual - Page 42

single-edge razor-blade, cools down. Then, use

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Troubleshooting Problem The surface unit frequently cycles on and off. The surface unit stops glowing when changed to a lower setting. Scratches or abrasions on the cooktop surface. Possible cause The element will cycle on and off to maintain the power setting. Solution This is normal operation, and not a system failure. Use the range as usual. The cooktop is being cleaned improperly. Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. Cookware has been slid across the cooktop surface. Problem Brown streaks or specks. Areas of discoloration with metallic sheen. "Cracking" or "popping" sound. Possible cause Boilovers have been cooked onto the surface. Mineral deposits from water and food have been left on the surface of the cooktop. This is the sound of the metal heating and cooling during the cooking function. Solution • Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. • See the section on the care and cleaning of the glass cooktop on pages 37-38. • Remove using a ceramicglass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. This is normal operation, and not a system failure. Use the range as usual. Troubleshooting 42 English NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb 42 2019-12-13 10:57:48

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42 English
Troubleshooting
Troubleshooting
Problem
Possible cause
Solution
The surface unit
frequently cycles on
and off.
The surface unit
stops glowing when
changed to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation, and
not a system failure. Use the
range as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid
across the cooktop surface.
Problem
Possible cause
Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
•
Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
•
See the section on the
care and cleaning of the
glass cooktop on pages
37
-
38
.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
•
Remove using a ceramic-
glass cooktop cleaning
cream.
•
Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
“Cracking” or
“popping” sound.
This is the sound of the
metal heating and cooling
during the cooking function.
This is normal operation, and
not a system failure. Use the
range as usual.
NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb
42
2019-12-13
°° 10:57:48