Samsung NQ70CG600DSRAA User Manual - Page 76

English, Symptom, Possible cause, Solution, cleaning, broiling, recommendation guide, then try again.

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Troubleshooting Symptom Food does not broil properly. The oven temperature is too hot or too cold. There is water dripping. There is steam coming through the crack between the oven body and the door. Water is remaining in the oven. Possible cause Solution The serving size may not be appropriate. Refer to the broiling recommendation guide for serving sizes on page 44, and then try again. The rack has not been properly positioned. See the broiling recommendation guide on page 44. The cookware is not suited for Use suitable cookware. broiling. In some areas, the power (voltage) may be low. • Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 44. The oven temperature needs to be adjusted. See the section on adjusting the temperature on page 48. You may see water or steam in some cases depending on the food you are cooking. This is not a product malfunction. Let the oven cool and then wipe with a dry dish towel. Symptom Possible cause I can hear water boiling during steam cooking. Water is being heated by the steam heater. The oven will not self-clean. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. A self-cleaning cycle cannot be started if the oven lockout feature has been activated. Excessive smoking during a self-cleaning cycle. There is excessive soiling in the oven. The oven door will not open after a selfcleaning cycle. The oven is too hot. The oven is not clean after a self-cleaning cycle. The oven controls were not set correctly. The oven was heavily soiled. Solution This is not a product malfunction. Allow the oven to cool and then reset the controls. See the section on selfcleaning on page 57. Deactivate the oven lockout (see page 23). Touch Off. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. Allow the oven to cool. See the section on selfcleaning on page 57. Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. Troubleshooting 76 English

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76 English
Troubleshooting
Troubleshooting
Symptom
Possible cause
Solution
I can hear
water boiling
during steam
cooking.
Water is being heated by the
steam heater.
This is not a product
malfunction.
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the oven to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the section on
self-
cleaning
on page
57
.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven lockout
(see page
23
).
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Touch
Off
. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot.
Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the section on
self-
cleaning
on page
57
.
The oven was heavily soiled.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Symptom
Possible cause
Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the
broiling
recommendation guide
for
serving sizes on page
44
, and
then try again.
The rack has not been
properly positioned.
See the
broiling
recommendation guide
on
page
44
.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
•
Preheat the broil element
for 10 minutes.
•
See the
broiling
recommendation guide
on page
44
.
The oven
temperature is
too hot or too
cold.
The oven temperature needs
to be adjusted.
See the section on adjusting
the temperature on page
48
.
There is water
dripping.
You may see water or steam
in some cases depending on
the food you are cooking. This
is not a product malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is
steam coming
through the
crack between
the oven body
and the door.
Water is
remaining in
the oven.