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Samsung SCX-5639FR User Manual (user Manual) (ver.1.01) (English) - Page 305

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6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems 146 • Power and cable connecting problems 147 • Printing problems 148 • Printing quality problems 152 • Copying problems 160 • Scanning problems 161 • Faxing problems 163 • Operating system problems 165

Section	Page
User’s Guide Basic	1
Contents	2
1. Introduction	2
5 Key benefits	2
7 Features by models	2
8 Useful to know	2
9 About this user’s guide	2
10 Safety information	2
16 Machine overview	2
21 Control panel overview	2
28 Turning on the machine	2
29 Installing the driver locally	2
30 Reinstalling the driver	2
2. Menu overview and basic setup	2
32 Menu overview	2
48 Changing the display language	2
49 Media and tray	2
64 Basic printing	2
71 Basic copying	2
75 Basic scanning	2
77 Basic faxing	2
82 Using USB memory device	2
3. Maintenance	2
90 Ordering supplies and accessories	2
91 Available supplies	2
92 Available accessories	2
94 Available maintenance parts	2
95 Redistributing toner	2
97 Replacing the toner cartridge	2
99 Upgrading a memory module	2
101 Monitoring the supplies life	2
102 Setting the toner low alert	2
103 Cleaning the machine	2
4. Troubleshooting	2
108 Tips for avoiding paper jams	2
109 Clearing original document jams	2
116 Clearing paper jams	2
123 Understanding the status LED	2
125 Understanding display messages	2
5. Appendix	2
133 Specifications	2
143 Regulatory information	3
157 Copyright	3
1. Introduction	4
2. Menu overview and basic setup	31
3. Maintenance	89
4. Troubleshooting	107
5. Appendix	132
Index	158
A	158
accessories	158
ordering 92	158
address book button 23, 25	158
arrow button 22, 24	158
B	158
back button 23, 25	158
C	158
cleaning	158
inside 103	158
outside 103	158
pickup roller 105	158
scan unit 106	158
cleaning a machine 103	158
clear button 26	158
control panel 21	158
convention 9	158
copy button 22, 24	158
copying	158
basic copying 71	158
reducing or enlarging copies 73	158
D	158
darkness button 22, 24	158
default settings	158
tray setting 60	158
direct USB button 23, 25	158
display screen 22, 24, 26	158
E	158
eco button 23, 25	158
eco printing 67	158
error message 125	158
F	158
favorites settings, for printing 66	158
fax button 22, 24	158
fax sending	158
multi sending 78	158
faxing	158
adjusting darkness 81	158
adjusting resolution 80	158
preparing to fax 77	158
receiving in Fax mode 79	158
features 5	158
print media feature 135	158
front view 18	158
G	158
general icons 9	158
H	158
help button 27	158
I	158
id copy 73	158
ID copy button 22, 24	158
J	158
jam	158
clearing original document 109	158
clearing paper 116	158
tips for avoiding paper jams 108	158
L	158
Linux	158
system requirements 140	158
loading	158
paper in multi-purpose tray 52	158
paper in the tray1 51	158
special media 54	158
loading originals 61	158
M	159
Macintosh	159
system requirements 139	159
maintenance parts 94	159
memory	159
installing memory module 99	159
memory upgrading 99	159
menu button 22, 25	159
menu overview 32	159
multi-purpose tray	159
loading 52	159
tips on using 52	159
using special media 54	159
N	159
network	159
installing environment 141	159
numeric keypad 22, 24, 26	159
O	159
OK button 22, 24	159
on hook dial button 23, 25, 27	159
optional tray 92	159
loading paper 51	159
ordering 92	159
P	159
Parallel	159
ordering 93	159
power saver button 23, 25, 26	159
preparing originals type 60	159
print media	159
card stock 59	159
envelope 55	159
labels 58	159
output support 135	159
preprinted paper 59	159
setting the paper size 60	159
setting the paper type 60	159
special media 54	159
transparency 57	159
Printing 64	159
printing	159
printing a document	159
Windows 64	159
USB memory 84	159
R	159
rear view 20	159
redial/pause button 23, 25	159
regulatiory information 143	159
reset button 27	159
resolution	159
faxing 80	159
S	159
safety	159
information 10	159
symbols 10	159
scan button 23, 25	159
scanning	159
for local connection 75	159
USB flash memory 83	159
secu printing 69	159
specifications 133	159
print media 135	159
start button 23, 25, 26	159
status 23, 25, 26	159
stop/clear button 23, 25, 26	159
supplies	159
available supplies 91	159
monitoring the supplies life 101	159
ordering 91	159
replacing toner cartridge 97	159
T	160
toner cartridge	160
redistributing toner 95	160
replacing the cartridge 97	160
tray	160
adjusting the width and length 49	160
changing the tray size 49	160
loading paper in multi-purpose tray 52	160
ordering an optional tray 92	160
ordering an parallel 93	160
setting the paper size and type 60	160
U	160
understanding the status LED 123	160
Unix	160
system requirements 140	160
USB cable	160
driver installation 29, 30	160
USB flash memory	160
data backup 85	160
managing 86	160
printing 84	160
scanning 83	160
using help 67	160
W	160
Windows	160
driver installation for USB cable connected 29, 30	160
system requirements 138	160
wireless LED 26	160
Advanced	161
User’s Guide Advanced	161
Contents	162
1. Software installation	162
5 Installation for Macintosh	162
6 Reinstallation for Macintosh	162
7 Installation for Linux	162
9 Reinstallation for Linux	162
2. Using a network-connected machine	162
11 Useful network programs	162
12 Wired network setup	162
16 Installing driver over the network	162
28 IPv6 configuration	162
31 Wireless network setup	162
3. Useful setting menus	162
56 Print menu	162
57 Copy menu	162
62 Fax menu	162
66 Scan menu	162
68 System setup	162
81 Custom setup	162
4. Special features	162
83 Altitude adjustment	162
84 Changing the font setting	162
85 Storing email address	162
87 Entering various characters	162
88 Setting up the address book	162
91 Registering authorized users	162
92 Printing features	162
109 Fax features	162
118 Scan features	162
127 Using shared folder features	162
128 Using memory/hard drive features	162
5. Maintenance	162
130 Storing the toner cartridge	162
132 Tips for moving & storing your machine	162
133 Useful management tools	162
6. Troubleshooting	163
146 Paper feeding problems	163
147 Power and cable connecting problems	163
148 Printing problems	163
152 Printing quality problems	163
160 Copying problems	163
161 Scanning problems	163
163 Faxing problems	163
165 Operating system problems	163
Contact SAMSUNG worldwide	163
Glossary	163
1. Software installation	164
2. Using a network-connected machine	170
3. Useful setting menus	215
4. Special features	242
5. Maintenance	289
6. Troubleshooting	305
Index	348
A	348
address book	348
editing 89	348
general setup 78	348
group editing 90	348
group registering 89	348
registering 88	348
using 88	348
address book setup 88	348
AnyWeb Print 133	348
authorized users	348
registering 91	348
C	348
Changing 84	348
Confirming 109	348
copy	348
general setup 57	348
custom setup 81	348
D	348
direct printing utility 101	348
document box 78	348
general setup 78	348
driver installation	348
Unix 25	348
E	348
Easy Printer Manager 136	348
email	348
general setup 78	348
email address 85	348
searching 85	348
storing 85	348
emulation	348
general setup 77	348
Emulation setup 77	348
entering character 87	348
F	348
fax	348
Adding documents to a reserved fax 111	348
automatic redialing 109	348
Canceling a reserved fax job 111	348
Changing the receive modes 114	348
Delaying a fax transmission 110	348
Forwarding a received fax to another destination 112	348
Forwarding a sent fax to another destination 112	348
general setup 62	348
Printing faxes on both sides of the paper 117	348
Printing sent fax report automatically 117	348
Receiving a fax in the computer 113	348
Receiving faxes in memory 117	348
receiving in Answering Machine mode 115	348
receiving in DRPD mode 115	348
receiving in Fax mode 115	348
receiving in secure mode 116	348
receiving in Tel mode 114	348
receiving with ext. telephone 115	348
redialing the last number 109	348
Sending a fax in the computer 109	348
Sending a priority fax 111	348
Sending faxes on both sides of paper 113	348
fax feature 109	348
features	348
machine features 55	348
font setting 84	348
G	348
general settings 68	348
glossary 175	348
L	348
LCD display	348
browsing the machine status 57, 61, 62, 67, 72	349
Linux	349
common Linux problems 167	349
driver installation for network connected 24	349
driver installation for USB cable connected 7	349
driver reinstallation for USB cable connected 9	349
printer properties 106	349
printing 104	349
scanning 125	349
unifled driver configurator 141	349
using SetIP 14	349
Linux scanning 125	349
M	349
machine information 57, 61, 62, 67, 72	349
machine setup	349
machine status 57, 61, 62, 67, 72	349
Macintosh	349
common Macintosh problems 166	349
driver installation for network connected 22	349
driver installation for USB cable connected 5	349
printing 102	349
Reinstallation for USB connected 6	349
scanning 123	349
using SetIP 13	349
Macintosh scanning 123	349
memory/hard drive feature 127, 128	349
N	349
network	349
driver installation	349
Linux 24	349
Macintosh 22	349
UNIX 25	349
Windows 16	349
general setup 79	349
installing driver over the network 16	349
introducing network programs 11	349
IPv6 configuration 28	349
SetIP program 12, 13, 14, 49	349
wired network setup 12	349
wireless network setup 31	349
N-up printing	349
Macintosh 103	349
O	349
optional memory	349
Setting up the optional memory 128	349
overlay printing	349
create 98	349
delete 99	349
print 99	349
P	349
placing a machine	349
adjusting the altitude 83	349
PostScript driver	349
troubleshooting 170	349
print	349
general setup 56	349
Print Menu 56	349
print resolution set	349
Linux 105	349
printer preferences	349
Linux 106	349
Printer Status	349
general information 138, 140	349
printing	349
changing the default print settings 92	349
Linux 104	349
Macintosh 102	349
multiple pages on one sheet of paper	349
Macintosh 103	349
printing on both sides of paper	350
Macintosh 103	350
printing to a file 93	350
setting as a default machine 92	350
special printer features 93	350
UNIX 106	350
using direct printing utility 101	350
printing a document	350
Linux 104	350
Macintosh 102	350
UNIX 106	350
printing feature 92	350
problem	350
operating system problems 165	350
problems	350
copying problems 160	350
faxing problems 163	350
paper feeding problems 146	350
power problems 147	350
printing problems 148	350
printing quality problems 152	350
scanning problems 161	350
R	350
reports	350
machine information 57, 62, 63, 64, 67, 68, 69, 73, 74	350
S	350
Samsung Printer Status 138	350
scan	350
general setup 66	350
Scan Assitant 121	350
scan feature 118	350
Scanning	350
Scanning with Samsung Scan Assitant 121	350
Scanning with SmarThru 4 122	350
scanning	350
Linux scanning 125	350
Macintosh scanning 123	350
Scanning from image editing program 120	350
Scanning from network connected machine 118	350
Scanning to email 118	350
Scanning to FTP/SMB server 119	350
Scanning using the WIA driver 121	350
Scanning with SmarThru Office 123	350
service contact numbers 171	350
SetIP program 12, 49	350
SmarThru 4 122	350
SmarThru Office 123	350
Special features 82	350
Storing 85	350
supplies	350
estimated toner cartridge life 131	350
SyncThru Web Service	350
general information 133	350
SyncThru™ Web Service 133	350
T	350
toner cartridge	350
estimated life 131	350
handling instructions 130	350
non-Samsung and refilled 130	350
storing 130	350
U	350
UNIX	350
driver installation for network connected 25	350
printing 106	350
usb 77	350
general setupusb 77	350
USB cable	350
driver installation 5, 7	350
driver reinstallation 6, 9	350
using help 104	350
W	351
watermark	351
create 97	351
delete 97	351
edit 97	351
Windows	351
common Windows problems 165	351
driver installation for network connected 16	351
using SetIP 12, 49	351
wireless	351
ad hoc mode 31	351
computer 31	351
control panel 31	351
Infrastructure mode 31	351
installation 31	351
USB cable 34	351
wireless network	351