Sharp GX29 User Guide - Page 116

Troubleshooting, Data Cable.

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Troubleshooting Problem The phone does not turn on. PIN code or PIN2 code is rejected. The SIM card becomes locked. The display is difficult to read. Solution • Make sure the battery is properly inserted and charged. • Make sure you have entered the correct code (4 to 8 digits). • Your SIM card/protected functions will become locked after 3 unsuccessful attempts. • Contact your SIM provider if you do not have the correct PIN code. • Enter PUK code (8 digits) provided by your service provider (if supported). • If the attempt is successful, enter the new PIN code and confirm your phone is operational again. Otherwise contact your dealer. • Adjust the backlight brightness for the display, and adjust the LCD contrast for the external display. 116 Troubleshooting Problem Phone functions do not work after the phone is turned on. Calls cannot be made or received. Solution • Check the radio signal strength indicator as you may be outside the service area. • Check to see if any error message is displayed when you turn your phone on. If so, contact your dealer. • Make sure the SIM card is correctly inserted. • If the message "SIM card error" is displayed at start-up, you cannot use your SIM card or the SIM card is damaged. Contact your dealer or network service provider. • Check your call barring, fixed dialling setting, remaining battery and call forwarding settings. • Check if your phone is currently performing data communication using Bluetooth wireless technology interface or a USB Data Cable. • Check the remaining balance if you are using a pre-paid SIM card.

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116
Troubleshooting
Troubleshooting
Problem
Solution
The phone does not
turn on.
•
Make sure the battery is
properly inserted and
charged.
PIN code or PIN2
code is rejected.
•
Make sure you have entered
the correct code (4 to 8 digits).
•
Your SIM card/protected
functions will become locked
after 3 unsuccessful attempts.
•
Contact your SIM provider if
you do not have the correct
PIN code.
The SIM card
becomes locked.
•
Enter PUK code (8 digits)
provided by your service
provider (if supported).
•
If the attempt is successful,
enter the new PIN code and
confirm your phone is
operational again. Otherwise
contact your dealer.
The display is
difficult to read.
•
Adjust the backlight
brightness for the display, and
adjust the LCD contrast for the
external display.
Phone functions do
not work after the
phone is turned on.
•
Check the radio signal
strength indicator as you may
be outside the service area.
•
Check to see if any error
message is displayed when
you turn your phone on. If so,
contact your dealer.
•
Make sure the SIM card is
correctly inserted.
Calls cannot be
made or received.
•
If the message “SIM card
error” is displayed at start-up,
you cannot use your SIM card
or the SIM card is damaged.
Contact your dealer or
network service provider.
•
Check your call barring, fixed
dialling setting, remaining
battery and call forwarding
settings.
•
Check if your phone is currently
performing data communication
using
Bluetooth
wireless
technology interface or a USB
Data Cable.
•
Check the remaining balance
if you are using a pre-paid
SIM card.
Problem
Solution