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Sony VGN-Z610Y User Guide - Page 174

Onetime Password?, What should I do if Windows does not accept my password and returns a message

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n 174 N Troubleshooting What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode? ❑ This problem could be due to the battery pack not being installed properly. To resolve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer again. For details, see Installing the Battery Pack (page 22). ❑ If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, see Sony Support Information (page 216). Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if Windows does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock and Caps lock indicators are unlit. If both or either of the lights is lit, press the Num Lk (or Num Lock) key or the Caps Lock key to turn off the indicator before entering the password.

Section	Page
Before Use	6
Documentation	7
Ergonomic Considerations	10
Getting Started	12
Locating Controls and Ports	13
About the Indicator Lights	19
Connecting a Power Source	21
Using the Battery Pack	22
Shutting Down Your Computer Safely	30
Using Your VAIO Computer	31
Using the Keyboard	32
Using the Touch Pad	34
Using Special-function Buttons	35
Using the Built-in MOTION EYE Camera	36
Using the Optical Disc Drive	39
Using the ExpressCard Module	49
Using the Memory Stick	52
Using the SD Memory Card	58
Using the Internet	61
Using the Network (LAN)	63
Using the Wireless LAN (WLAN)	65
Using the Bluetooth Function	69
Using Peripheral Devices	74
Connecting a Docking Station	75
Connecting External Speakers	83
Connecting an External Display	84
Selecting Display Modes	93
Using the Multiple Monitors Function	96
Connecting an External Microphone	99
Connecting a Universal Serial Bus (USB) Device	100
Connecting a Printer	103
Connecting an i.LINK Device	104
Customizing Your VAIO Computer	106
Selecting Performance Modes	107
Setting the Password	108
Using Fingerprint Authentication	120
Using the Trusted Platform Module (TPM)	128
Setting Up Your Computer with the VAIO Control Center	138
Using the VAIO Status Monitor	139
Using the Power Saving Modes	140
Managing Power with the VAIO Power Management	145
Protecting the Hard Disk	147
Upgrading Your VAIO Computer	148
Adding and Removing Memory	149
Precautions	155
Handling the LCD Screen	156
Using the Power Source	157
Handling Your Computer	158
Handling the Built-in MOTION EYE Camera	160
Handling Floppy Disks	161
Handling Discs	162
Using the Battery Pack	163
Using Headphones	165
Handling the Memory Stick	166
Handling the Hard Disk	167
Updating Your Computer	168
Troubleshooting	169
Computer	171
System Security	179
Battery	180
Built-in MOTION EYE Camera	182
Internet	184
Networking	186
Bluetooth Technology	189
Optical Discs	193
Display	198
Printing	202
Microphone	203
Mouse	204
Speakers	205
Touch Pad	206
Keyboard	207
Floppy Disks	208
Audio/Video	209
Memory Stick	213
Peripherals	214
Docking Station	215
Support Options	216
Sony Support Information	216

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174

Troubleshooting

What should I do if a message appears notifying of either incompatibility or the improper

installation of the battery pack and my computer then enters Hibernate mode?

❑

This problem could be due to the battery pack not being installed properly. To resolve this problem, turn off your computer

and remove the battery pack. Then reinstall the battery pack to the computer again. For details, see

Installing the

Battery Pack

(page 22)

❑

If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the

battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, see

Sony Support

Information

(page 216)

Why does the System Properties window display a slower CPU speed than the

maximum?

This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation

purposes, System Properties may display the current CPU speed instead of the maximum speed.

What should I do if Windows does not accept my password and returns a message, Enter

Onetime Password?

If you enter a wrong power-on password three times consecutively, the

Enter Onetime Password

message appears and

Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light

turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password,

check that the Num lock and Caps lock indicators are unlit. If both or either of the lights is lit, press the

Num Lk

(or

Num Lock

)

key or the

Caps Lock

key to turn off the indicator before entering the password.