Toshiba Portege M100 User Manual - Page 171

Modem, Problem, Procedure, CONNECT, CARRIER

Page 171 highlights

Troubleshooting Modem Problem Procedure Communication Make sure the computer's internal modem software can't initialize settings are correct. Refer to Phone and Modem the modem Options Properties in the Control Panel. You can hear a dial tone If the call is going through a PBX machine, make but can't make a call sure the communication application's tone dial detection feature is disabled. You place a call, but a Make sure the settings are correct in your connection can't be communications application. made After making a call you Make sure the tone or pulse selection in your can't hear a ring communications application is set correctly. Communication is cut off unexpectedly The computer will automatically cut off communication when connection with the carrier is not successful for a set time interval. Try lengthening this time interval. A CONNECT display is Check the error control setting in your quickly replaced by NO communications application. CARRIER Character display In data transmission, make sure the parity bit and becomes garbled stop bit settings correspond with those of the during a communication remote computer. Check the flow control and communication protocol. You cannot receive an Check the "rings before auto answer" setting in incoming call your communications application. If problems persist, contact your dealer. Satellite M100 9-13

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Satellite M100
9-13
Troubleshooting
Modem
Problem
Procedure
Communication
software can't initialize
the modem
Make sure the computer's internal modem
settings are correct. Refer to Phone and Modem
Options Properties in the Control Panel.
You can hear a dial tone
but can't make a call
If the call is going through a PBX machine, make
sure the communication application's tone dial
detection feature is disabled.
You place a call, but a
connection can't be
made
Make sure the settings are correct in your
communications application.
After making a call you
can't hear a ring
Make sure the tone or pulse selection in your
communications application is set correctly.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
A
CONNECT
display is
quickly replaced by
NO
CARRIER
Check the error control setting in your
communications application.
Character display
becomes garbled
during a communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
You cannot receive an
incoming call
Check the "rings before auto answer" setting in
your communications application.
If problems persist, contact your dealer.