Vtech LS6381-2 Users Manual - Page 53

Frequently asked questions Below are the questions most frequently asked about the cordless telephone. If you cannot find the answer to your question, visit our U.S. website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. The display shows No line. I cannot hear the dial tone. Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use. Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord. If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions. I cannot dial out. Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise. The display shows To register HS... and ...see manual alternately. The handset does not work at all. The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows Registered and you hear a beep when the registration process completes. This process takes about 60 seconds to complete. The display shows Low battery. Place the handset in the handset charger for charging. The battery does not Make sure the handset is placed in the handset charger correctly. charge in the If the battery is completely handset or the depleted, charge the battery for handset battery at least 30 minutes before use. does not accept You may need to purchase a new charge. battery. The telephone does not ring when there is an incoming call. Make sure the ringer volume is not set to off. The handset may be too far from the telephone base. Move it closer to the telephone base. My handset beeps and is not performing normally. Move the handset closer to the telephone base. It may be out of range. I hear noise on the cordless handset and the keys do not work. Make sure the telephone line cord is plugged in securely. Disconnect the telephone base from the telephone wall jack. I hear other calls Plug in a different telephone. when using the If you still hear other calls, the telephone. problem is probably in the wiring or telephone service. Contact your telephone service provider. The handset may be out of range. Move it closer to the telephone base. There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance. Caller ID is a subscription service. You must subscribe to this service from your telephone service The telephone provider for this feature to work does not on your telephone. receive caller Both your and the caller's ID or the telephone service providers telephone does must use equipment compatible not show caller with the caller ID service. ID during call waiting. The caller may not be calling from an area which supports caller ID The caller ID information displays after the first or second ring. The display shows Out of range or no pwr at base. The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. I cannot hear any instruction from the handset when I try to record, play or delete my own announcement. When recording, playing or deleting your own announcement, the instructions are announced through the handset receiver. Make sure you place the handset receiver close to your ear. The outgoing announcement is not clear. When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset. Make sure there is no background noise when recording. 104 105