Vtech Power Zone Plus Desktop User Manual - Page 53

1. Make sure both the Power Zone™ Plus Desktop learning aid and the VT-41 printer are turned OFF. 2. Locate the serial port on the left of Power Zone™ Plus Desktop. 3. Connect the printer plug to the serial port. 4. Turn ON Power Zone™ Plus Desktop and the printer. Troubleshooting for VT-41 Printer Errors Please check for these faults and once you have solved the problem, reset the printer or follow the Printer Connection instructions in this manual. If you have any other problems with your printer, please refer to your printer's manual for details. When a Printer Error message appears, you may have encountered one or more of the following errors: 1. The power cable is not plugged into the electrical outlet properly. 2. The printer cable is not securely connected between the printer and Power Zone™ Plus Desktop. 3. The printer is not turned ON. 4. The paper has jammed in the printer. 5. The printer has run out of paper. 6. The paper did not feed in time. Technical Support Creating and developing electronic learning aids is accompanied by a responsibility that we at VTech® take very seriously. We make every effort to ensure the accuracy of the information that forms the value of our products. Errors sometimes can occur, but it is important for you to know that we stand behind our products. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide the information below: • The name of your product or model no. (The model no. is typically located on the back or bottom of your product.) • The actual error message or problem you are receiving. • The steps you took to arrive at the error message or problem. Internet: www.vtechkids.com Phone: 1-800-521-2010 in the U.S. 1-800-267-7377 in Canada 45