Whirlpool WFC8090GX Installation Instructions - Page 33

Troubleshooting

Page 33 highlights

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Washer/dryer may not be level. Front and rear feet must be in firm contact with floor, and washer/dryer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Check floor for flexing or sagging. Do not install washer/dryer on a raised wooden platform. See "Level Washer/Dryer" in "Installation Instructions." Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jean jacket with a few extra items. Item or load not suitable for selected cycle. See "Cycle Guides" and "Using the All-In-One Washer/Dryer." The shipping bolts are still in the back See "Unpacking Washer/Dryer" in "Installation Instructions." of the washer/dryer. Noises Clicking or metallic noises Door locking or unlocking. Objects caught in wash drain system. Gurgling or humming Washer/dryer may be draining water. The door will lock, unlock, and lock again. You will hear four clicks after touching the Start/Pause button. This is normal. Empty pockets before washing. Loose items such as coins could fall between washer/dryer drum and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum. The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle. Water Leaks Check the following for proper installation Fill hose not attached tightly. Fill hose washer. Drain hose connection. Drain pump filter is not properly seated. Drain pump filter is clogged/drain pump filter hose plug is off or loose. Check household plumbing for leaks or clogged sink or drain. Strainer (or nylon stocking) on end of drain hose is clogged. Tighten fill hose connection. Properly seat cold fill hose flat washer. Check that the drain hose is properly secured to drain pipe or laundry tub. Make sure filter is correctly placed in the housing. See "Cleaning the Drain Pump Filter/Draining Residual Water." Clean the drain pump filter (see "Cleaning the Drain Pump Filter/Draining Residual Water"). Make sure drain pump filter hose plug is fully seated. If loose, order a replacement plug (see "Assistance or Service"). Water can back up out of a clogged sink or drain pipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucet.) Remove strainer/stocking from drain hose. 33

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33
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Vibration or Off-Balance
Vibration, rocking,
or “walking”
Feet may not be in contact with the
floor and locked.
Front and rear feet must be in firm contact with floor, and
washer/dryer must be level to operate properly. Jam nuts
must be tight against the bottom of the cabinet.
Washer/dryer may not be level.
Check floor for flexing or sagging. Do not install washer/dryer
on a raised wooden platform.
See “Level Washer/Dryer” in “Installation Instructions.”
Load could be unbalanced or too large.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jean jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guides” and “Using the All-In-One Washer/Dryer.”
The shipping bolts are still in the back
of the washer/dryer.
See “Unpacking Washer/Dryer” in “Installation Instructions.”
Noises
Clicking or metallic noises
Door locking or unlocking.
The door will lock, unlock, and lock again. You will hear
four clicks after touching the Start/Pause button. This
is normal.
Objects caught in wash drain system.
Empty pockets before washing. Loose items such as coins
could fall between washer/dryer drum and tub or may block
pump. It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming
Washer/dryer may be draining water.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Water Leaks
Check the following
for proper installation
Fill hose not attached tightly.
Tighten fill hose connection.
Fill hose washer.
Properly seat cold fill hose flat washer.
Drain hose connection.
Check that the drain hose is properly secured to drain pipe
or laundry tub.
Drain pump filter is not properly seated.
Make sure filter is correctly placed in the housing. See
“Cleaning the Drain Pump Filter/Draining Residual Water.”
Drain pump filter is clogged/drain pump
filter hose plug is off or loose.
Clean the drain pump filter (see “Cleaning the Drain Pump
Filter/Draining Residual Water”). Make sure drain pump filter
hose plug is fully seated. If loose, order a replacement plug
(see “Assistance or Service”).
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drain pipe.
Check all household plumbing for leaks (laundry tubs,
drain pipe, water pipes, and faucet.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.