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Xerox 5550DT User Guide (English) - Page 146

Automatic Diagnostic Tools, PhaserSMART Technical Support, PrintingScout Alerts

UPC - 095205740790

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Automatic Diagnostic Tools Automatic Diagnostic Tools This topic includes: ■ PhaserSMART Technical Support on page 6-2 ■ PrintingScout Alerts on page 6-2 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser address window. If you have other questions or problems, click the appropriate PhaserSMART Technical Support topic to continue. PrintingScout Alerts PrintingScout is a tool that is installed with your Windows printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays a message on your computer screen to let you know that the printer needs attention. The message also explains how to fix the problem. Note: PrintingScout is available from the Windows printer driver for printer connected to the network via TCP/IP. Phaser® 5550 Printer 6-2

Section	Page
Contents	3
User Safety	9
Electrical Safety	10
Laser Safety	12
Maintenance Safety	13
Operational Safety	14
Printer Location	14
Printer Clearance	14
Operational Guidelines	15
Printing Safety Guidelines	15
Printer Supplies	15
Moving the Printer	16
Symbols Marked on Product	17
Printer Features	18
Parts of the Printer	19
Front View	19
Rear View	19
Internal Components	20
Printer Configurations	21
Standard Features	21
Available Configurations	22
Options and Upgrades	23
Control Panel	24
Control Panel Features	24
Control Panel Layout	25
Print Icon	25
Menu Map	26
Information Pages	26
Sample Pages	26
Fonts	27
Types of Fonts	27
Downloading Fonts	27
Printing Font Samples	28
More Information	29
Resources	29
Xerox Support Centre	30
Network Basics	31
Overview of Network Setup and Configuration	32
Choosing a Connection Method	33
Connecting via Ethernet (Recommended)	33
Connecting via USB	34
Connecting via Parallel	34
Configuring the Network Address	35
TCP/IP and IP Addresses	35
Automatically Setting the Printer’s IP Address	35
Dynamic Methods of Setting the Printer’s IP Address	36
Manually Setting the Printer’s IP Address	38
Printer Management Software	40
CentreWare Internet Services (IS)	40
CentreWare Web	41
Available Printer Drivers	42
Windows 2000 or Later	43
Preliminary Steps	43
Quick CD-ROM Install Steps	43
Other Methods of Installation	43
Windows 64-Bit Server to 32-Bit Client Installation	47
Windows 2000 or Later Troubleshooting	48
Macintosh OS X, Version 10.3 and Higher	50
Macintosh OS X, Version 10.3	50
Macintosh OS X, Version 10.4	51
Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)	53
UNIX (Linux)	54
Quick Install Steps	54
IPv6	56
Enabling IPv6	56
Setting the Interface ID	57
Automatic Address Assignment	58
DHCPv6	59
Manual Address Assignment	60
Address Precedence	61
Printing Basics	62
Supported Paper and Media	63
Paper Usage Guidelines	63
Paper that May Damage Your Printer	64
Paper Storage Guidelines	64
Supported Paper Sizes and Weights	65
Tray Setup	68
Loading Paper	70
Loading Paper in Tray 1 (MPT) for Single-Sided Printing	70
Loading Paper in Trays 2-5 for Single-Sided Printing	74
Loading Paper in Tray 6 for Single-Sided Printing	78
Loading Paper in Tray 1 (MPT) for 2-Sided Printing	81
Loading Paper in Trays 2-5 for 2-Sided Printing	85
Loading Paper in Tray 6 for 2-Sided Printing	88
Selecting Printing Options	92
Factors Affecting Print Performance	92
Selecting Printing Preferences (Windows)	92
Selecting Options for an Individual Job (Windows)	93
Selecting Options for an Individual Job (Macintosh)	93
Printing on Both Sides of the Paper	94
Automatic 2-Sided Printing	94
Binding Preferences	94
Selecting 2-Sided Printing	95
Printing on Specialty Media	96
Printing Transparencies	96
Printing Envelopes	99
Printing Postcards	102
Printing Labels	104
Printing on Custom Size Paper	106
Guidelines	106
Printing Custom Size Paper	107
Creating Custom Paper Types	110
Using the Stapler	111
Stapling Options	111
Low Staples Behavior	111
Adding Staples	112
Using the Hole Puncher	115
Setting the Default Hole Punching Option	115
Emptying the Punch Waste Box	116
Advanced Options	117
Printing Separator Pages	117
Printing Multiple Pages to a Single Sheet (N-Up)	118
Printing Booklets	119
Printing Negative and Mirror Images	120
Scaling	121
Printing Edge-To-Edge	122
Printing Watermarks	123
Printing Cover Pages	124
Job Completion Notification	125
Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs	126
Managing Your Printer	131
Printer Settings	132
Accessing Power Saver	132
Selecting Output Options	133
Accessing the Startup Page	134
Accessing Load Paper Timeout	135
Selecting Tray Settings	136
Changing Printer Language	138
Printer Security	139
Selecting Administrative Settings	139
Selecting Printing Security Settings	140
Configuring HTTPS	140
Managing Certificates	140
Configuring 802.1X	141
Locking the Control Panel Menus	141
Analyzing Printer Usage	142
Job Accounting	142
Usage Profile Reports	143
MaiLinX Alerts	144
Xerox Usage Analysis Tool	144
Troubleshooting	145
Automatic Diagnostic Tools	146
PhaserSMART Technical Support	146
PrintingScout Alerts	146
Clearing Paper Jams	147
Jam at A	148
Jam at B	150
Jam at B and C	152
Jam at C	156
Jam at D	159
Jam at D and A	160
Jam at E	163
Jam at F	166
Jam at G	167
Jam at H	169
Jam at the Stacker Upper Tray	170
Paper Size Jam in Tray 1 (MPT)	171
Paper Size Jam in Trays 2-5	174
Paper Size Jam in Tray 6	177
Jam at Tray 2, 3, 4, or 5	180
Jam at Tray 1 (MPT)	182
Jam at Tray 2 and Door A	185
Jam at Tray 3 and Door B	189
Jam at Tray 4 or 5 and Door C	194
Jam at Tray 6	199
Print-Quality Problems	202
Light Prints	202
Blank Prints	203
Black Prints	204
Horizontal Line Deletions	205
Vertical Line Deletions	206
Horizontal Dark Streaks	207
Vertical Dark Streaks	207
Dark Spots or Marks	208
Unfused or Partially Fused Image	209
Wrinkled Prints	210
Blurred Prints	210
Random or Spot Deletions	211
Repeating Defects	212
Control Panel Messages	213
Status Messages	213
Errors and Warnings	214
Additional Resources	215
Maintenance	216
Cleaning the Printer	217
Cleaning the Exterior	217
Cleaning the Interior	217
Supplies	218
Consumables	218
Routine Maintenance Items	218
Customer Usage Patterns	218
Moving and Repacking the Printer	219
Precautions for Moving the Printer	219
Moving the Printer Within the Office	219
Preparing the Printer for Shipment	220
Printer Specifications	221
Regulatory Information	224
Printer Recycling and Disposal	226

Match case Limit results 1 per page

Automatic Diagnostic Tools

Phaser® 5550 Printer

6-2

Automatic Diagnostic Tools

This topic includes:

■

PhaserSMART Technical Support

on page 6-2

■

PrintingScout Alerts

on page 6-2

Xerox provides several automatic diagnostic tools to help you produce and maintain print

quality.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your

default web browser to send diagnostic information from your printer to our web site for

analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,

and proposes a solution. If the problem is not resolved with the solution, PhaserSMART

Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

Go to

www.phaserSMART.com

Enter your printer’s IP address in the browser address window.

If you have other questions or problems, click the appropriate PhaserSMART Technical

Support topic to continue.

PrintingScout Alerts

PrintingScout is a tool that is installed with your Windows printer driver. It automatically

checks the printer status when you send a print job. If the printer is unable to print your job,

PrintingScout automatically displays a message on your computer screen to let you know that

the printer needs attention. The message also explains how to fix the problem.

Note:

PrintingScout is available from the Windows printer driver for printer connected to the

network via TCP/IP.