1998 Chevrolet Venture Owner's Manual - Page 453

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort to AUTO LINE, but you TO THE UNITED STATES may contact theBBB at any time.The BBB will attempt GOVERNMENT to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will If you believe that your vehicle hasa defect which could be scheduled where eligible customers may present their cause a crashor could cause injury or death, you should case toan impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which you may Safety Administration (NHTSA), in addition to accept or reject.If you accept the decision,GM will be notifying General Motors. bound by that decision.The entire dispute resolution If NHTSA receives similar complaints, it may open an 40 days from the procedure should ordinarily take about in investigation, andif it finds that a safety defect exists time you file a claim until a decision is made. a groupof vehicles, it may order a recall and remedy Some state laws may require you to use this program campaign. However, NHTSA cannot become involved before filing a claim with a state-run arbitration programin individual problems between you, your dealer or or in thecourts. For further information, contact the General Motors. BBB at 1-800-955-5 100or the Chevrolet Customer To contact NHTSA, you may either call the Auto Safety Assistance Center at 1-800-222- 1020. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-10