Aastra 6757i 6757i User Guide, SP3, HF1

Aastra 6757i Manual

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  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 1
    Aastra Model 6757i IP Phone User Guide Release 3.2.2 Service Pack 3 Hot Fix 1 41-001385-00 Rev 01 - 06.2013
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 2
    transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra whether or not part of firmware), including all immediately discontinue use
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 3
    20 Phone Status via IP Phone UI 20 Finding Your Phone's IP Address 21 Phone Status via the Aastra Web UI 22 Customizing Your Phone 24 Ring Tones and Tone Sets 24 Contrast Level 27 Backlight 28 Live Dialpad 30 Set Audio 31 Time and Date 34 User Password 48 Resetting a User Password 49
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 4
    88 Sprecode Key 89 Park/Pickup Keys 90 Last Call Return (lcr) Key (Sylantro Servers only 93 Call Forward Key 94 BLF/Xfer ...95 Speeddial/Xfer 97 Speeddial/Conf 99 Services Key 101 Directory Key 103 Callers List Key 105 Intercom Key 107 Phone Lock Key 109 Paging Key (Sends the RTP Stream
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 5
    132 Callers List 141 Account Configuration (DND and Call Forwarding 145 Missed Calls Indicator 162 Voicemail 163 Additional Features 164 Star Codes 164 Display DTMF Digits 165 Play Call Waiting Tone 166 Stuttered Dial Tone 167 XML Beep Support 168 Status Scroll Delay 169 Switch UI Focus
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 6
    /HTTPS Download Methods Used with Broadsoft Client Management System (CMS 187 Diverting Calls from Your Phone 187 Display of Call Destination Information 188 Indication of Terminated Calls 189 Model M670i and M675i Expansion Modules 191 Using the Expansion Modules 193 Troubleshooting Solutions
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 7
    Content Limited Warranty (Australia Only Warranty-2 Repair Notice Warranty-2 Exclusions Warranty-2 Warranty Repair Services Warranty-3 After Warranty Service Warranty-3 Appendix A - Time Zone Codes A-1 Index ...Index-1 41-001385-00 Rev 01 - 06.2013 vii
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 8
    SIP IP Phones Administrator Guide. Documentation • Aastra 6757i SIP IP Phone Installation Guide - Installation and set-up instructions, general features and functions, and basic options list customization. This Installation Guide is included with the telephone. • Aastra 6757i SIP IP Phone User Guide
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 9
    6757i phone, please refer to the Aastra 6757i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 10
    Phone The 6757i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. Checking for Firmware..... DHCP: waiting for IP
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 11
    for firmware... Do not unplug the phone! Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods. Important! Do not unplug or remove power
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 12
    Started When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network DSP SIP Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am Idle Screen Network Connected/Network Disconnected If your phone is successful when
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 13
    made to your phone's network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6757i IP Phone Installation Guide, the section "Connecting to the Network and to Power". Check with your system or network administrator for assistance. Note
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 14
    , Intercom, Dial, Conference, and Transfer keys, see the following sections: • "Making Calls" on page 116. • "Handling Calls" on page 122. • "Managing Calls" on page 132. Idle Screen With Softkeys Configured If you or your administrator have configured softkey functions on your phone, the labels for
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 15
    messages you have. Voicemail Icon Services Dir Callers 1 L1 Icom John Smith Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system's star codes, please
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 16
    screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You can Services Dir Callers L1 > Icom John Smith Home More Idle Screen After Handset Pickup After Pressing "More" Note: The bottom set of 6 softkeys map to the current state-based configurable softkeys. The top set
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 17
    IP Phone Keys Key Panel The following sections describe the various 6757i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls 6757i Handset  Four (4) Line Call Appearance Keys   High Quality Speakerphone Speakerphone/Headset
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 18
    Key - Connects you to a line or call. The Aastra 6753i IP phone supports L4 up to 4 line keys. L3 L2 L1 Speakerphone/Headset Key - Activates speakerphone/headset for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 19
    active call to another number. Directory Key - Displays up to 200 names and phone numbers (stored in alphabetical order) Note: For more information about programming the softkeys to perform specific functions, see the Aastra Model 6757i IP Phone User Guide. *See the Aastra 6757i IP Phone User Guide
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 20
    System Administrator for more information about available functions using these keys. These keypad keys can be used for any of the following on the phone: • Dial a phone number to make a call (see "Dialing a Number" on page 116.) • Enter digits or letters in the IP Phone user interface. • Program
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 21
    menus that display for Call Forward are dependant on the Call Forward Mode set on the phone. Default is "Account" mode. 2 Preferences 1. Tones Ring Tone Tone Set 2. Display Contrast Level Backlight 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio Audio Mode Headset Mic Vol DHSG 6. Time
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 22
    Forward Mode set on the phone. Default is "Account" mode. Preferences 1. Tones Ring Tone Tone Set 2. Display Contrast Level Backlight 3. Set Audio Audio Mode Headset Mic Vol DHSG Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Restart Phone 7. Factory
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 23
    the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . The following logon screen displays. 2. At the prompt, enter your username and password and click OK. Note: For a user, the default username is "user" and
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 24
    Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 17 41-001385-00 Rev 01 - 06.2013
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 25
    in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Status Operation Descriptions The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 26
    Methods for Customizing Your Phone Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Park Call • Pick Up Parked Call • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 27
    the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Network status including your phone's IP and MAC address
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 28
    of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press to enter the Options List. 2. Scroll to Phone Status and press Select. Options List 1. Call Forward 2. Preferences 3. Phone Status 4. Password - Select Done
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 29
    the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone's IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click OK. Note: For a user, the default username is "user" and
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 30
    Phone Status The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that HAVE
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 31
    ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method. Ring Tones Table Configuration Method IP Phone UI Aastra Web
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 32
    tone • ring tone • busy tone • congestion tones • call waiting tone • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 33
    , and US. Default is US. 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 34
    Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 35
    a period of inactivity; the idle period is user definable under the Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or state change on the phone. Setting the Backlight IP Phone UI 1. Press on the phone to enter the Options List. 2. Select
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 36
    to 120 seconds (2 minutes). Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Backlight On Time 10 - Backspace 9. Press Enter to save your setting. Cancel Enter - 29 41-001385
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 37
    or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider. You can enable/disable the live dialpad using the IP Phone UI only. Enabling/Disabling Live Dialpad IP Phone UI 1. Press on the phone to enter the Options List
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 38
    IP phone. It also allows you to set the volume level of the headset microphone and enable/disable DHSG. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6757i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 39
    on your phone. Default is Speaker. Valid values are: • Speaker (Default) • Headset • Speaker/Headset • Headset/Speaker Audio Mode Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your setting. 7. Select Headset Mic Volume. Cancel Done - Set Audio 1. Audio Mode 2. Headset Mic
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 40
    Customizing Your Phone 10.Select DHSG. Set Audio 1. Audio Mode 2. Headset Mic Volume 3. DHSG - Select Done - 11.Select the DHSG is OFF or DHSG is ON option. Default is DHSG is OFF. DHSG DHSG is OFF DHSG is ON 12.Press Done to save your selection. Cancel Done - 33 41-001385-00 Rev
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 41
    Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Note: The time and time format you configure display
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 42
    set on the IP phone. Use the "Backspace" key to move back a space and delete a character. Use the "AM/PM" softkey to specify either AM or PM for the time setting. Set Hour. Default is 12 Hour. Time Format 12 Hour 24 Hour Cancel Done - 9. Press Done to save the Time Format you selected. Set Date and
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 43
    a date to set on the IP phone. Use the "Backspace" key to move back a space and delete a character. Set Date Enter Date (y-m-d): 2000-01-02 - Backspace Cancel Enter - 5. Press Enter to save the setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is WWW MMM
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 44
    applies to your area. The default Time Zone is US-Eastern. Time Zone US-Aleutain US-Central US-Eastern US-Hawaii Cancel Done - Note: For a list of the Time Zones values available on the IP Phone, see 'Appendix A - Time Zone Codes." 5. Press Done to save the Time Zone setting. 37 41-001385-00 Rev
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 45
    8. Set Time 9. Set Date - Select Done - 3. Select a Daylight Savings time from the list of options. Default is Default) Daylight Savings Off 30 min summertime 1h summertime Automatic Cancel Done - 4. Press Done to save the Daylight Savings value you selected. Customizing Your Phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 46
    Customizing Your Phone Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 47
    Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. Customizing Your Phone 2. In the "Time Format" field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 48
    have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English • Czech
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 49
    languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings.. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 41
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 50
    supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 51
    mno6ö pqrs7ß tuv8ü wxyz9 * #/\@ Lowercase Characters 0 1.:;=_,-'&() abc2àcç def3éèë ghi4 jkl5 mno6óò pqrs7 tuv8ù wxyz9 * #/\@ 41-001385-00 Rev 01 - 06.2013 Customizing Your Phone 44
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 52
    Customizing Your Phone Portuguese Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ 3 DEF3ÉÊ 4 GHI4Í 5 JKL5 6 MNO6ÓÔÕ 7 PQRS7 8 TUV8ÚÜ 9 WXYZ9 * * # #/\@ Russian Key Uppercase Characters 0 0 1 1.:;=_,-'&() 2 АБВГ2ABC 3 ДЕЁЖЭ3DEF 4 ИЙКЛ4GHI 5
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 53
    use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. For Example: Preferences 1. Tones 2. Display 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 54
    dependant on the configuration enabled by your System Administrator. 3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected. Latin 2 Character Set The 6757i includes support for ISO 8859-2 (Latin2) of multi
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 55
    can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password using the IP Phone UI, using the Aastra Web UI, Then you need to use that new password to log into the Aastra Web UI. use that
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 56
    characters are not allowed). Default password is an empty string "" (field is blank). Reset a User Password Use the following procedure to reset a user password. Aastra Web UI 1. Click on Operation->Phone Lock. 2. CIick on the "Reset User Password" field, click Reset. The following screen displays
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 57
    phone, see "Making Calls" on page 116. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the "Reset" key in the "Reset User Password" field displays a screen that allows you to enter and save a new user password. • Set
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 58
    the Options List. 2. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 59
    South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 60
    L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of the phone screen. Softkeys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearances The 6757i has 4 hard line/call appearance keys each with a corresponding status light. These
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 61
    . (The 6757i IP Phone allows up to 3 expansion modules on each phone). For more information about expansion modules, see "Model M670i and M675i Expansion Modules" on page 191. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 62
    is set to generate a flash event when it is pressed on the 6757i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Sprecode Indicates the key is configured to automatically activate specific services
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 63
    the 6757i call is on hold). The phone is ringing. The user is dialing a number, or the far-end is ringing. The current line is busy because the line is in use or the line is set as "Do Not Disturb". The following table identifies the applicable default states for each softkey type on the IP phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 64
    Line Keys and Softkeys Softkey Type Call Forward BLF/Xfer Speeddial/Xfer Speeddial/Conf Directory Callers List Intercom Services Phone Lock Paging Empty Default States idle, connected, incoming, outgoing, busy idle, connected, incoming, outgoing, busy idle, connected, incoming, outgoing, busy idle
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 65
    Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone. Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12:18am - LAB 41-001385-00 Rev 01 - 06.2013 58
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 66
    Appearances" on page 53. If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on the phone's display as shown in the following image. Services Icom Dir Callers 1 John Smith L5 L8 L6 L9 L7 Sat Jan 1 12:18am Icons next to the softkeys on the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 67
    as an additional line on the 6757i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 53. You use the Aastra Web UI to set a key as a line. Aastra Web UI Use the following procedure
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 68
    speed dialing. You can program the keys on the 6757i to speed dial outside numbers, dial directly to another person's line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or the Aastra Web UI. Note: You
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 69
    a speed dial feature. Note: When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None.) 1. Press an unconfigured softkey, keypad key, or expansion module key for three seconds
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 70
    line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone the speed dial programming to cancel and not save the speed dial
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 71
    John Smith Enter Number: 555-6789 Line: 1 - Save - Backspace Change - - 123 Cancel - This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key. If you want to use a different line, press the "Change" key
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 72
    Dial Key Using the Softkeys or Expansion Module Keys Aastra Web UI Use the following procedure to set a key to function as a speed dial. The enter a label to apply to this key. 5. In the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this key. If you enter a speed
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 73
    in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial. Line Keys and Softkeys 2. Select from "Key 1" through "Key 9". 3. In the input box, enter the phone number, extension speed dial to. Valid values are 1 through 9. 5. Click Save Settings. 41-001385-00 Rev 01 - 06.2013 66
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 74
    Aastra Web UI at the path: - Operation->Softkeys and XML - Operation->Expansion Module Keys • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit The following illustration shows the path in the 6757i IP Phone UI for editing a speed dial key. Preferences 1. Tones 2. Display
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 75
    Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and Softkeys 2. Select the key configured for speed dial. 3. In the "Value" field, edit the phone values are 1 through 9. 5. Click Save Settings. Note: You can delete a speed dial key by
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 76
    configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 77
    Line Keys and Softkeys Configuring a DND Key Aastra Web UI Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens ) 6. In the "Type" field, select Do Not Disturb to apply to the key. 7. Click Save Settings. 41-001385-00 Rev 01 - 06.2013 70
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 78
    . When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook. Note: You can also use a BLF configured key to dial out. Contact your System Administrator for more information Configuring a BLF Key Aastra Web UI Use the following procedure to set a key to
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 79
    /List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF/List enabled
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 80
    Configuring a BLF/List Key The BLF List function can be configured on the 6757i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 81
    /unavailable: shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue. Note: Your System Administrator must provide you with your User ID and Password to access the applicable phone queue. After creating an ACD key, you
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 82
    you configure no more than a single ACD softkey or expansion module key per IP phone. Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 6757i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 83
    module key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information. When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into
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    the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. Services Dir Callers Icom L1 Mon Jan 2 10:37am o Support The "User ID" and "Password" prompts displays. Services Dir Callers Icom ACD: Support User ID: Password: Backspace Log In Cancel 3. Using
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 85
    . The following screen displays. Services Dir Callers Icom ACD: Support Line Keys and Softkeys Unavailable Log Out If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to "Available
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 86
    /GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor- mation. Configuring Directed Call Pickup (DCP) Key Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 6757i IP Phone. The procedure shows the softkey screens
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    Pickup configuration. Valid values are: • global • 1 through 9 12. Click Save Settings. Configuring Group Call Pickup (GCP) Key Aastra Web UI Use the following procedure to configure Group Call Pickup on the 6757i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group
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    field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9. 7. (Bottom Call Pickup key. 11. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are: • global • 1 through 9. 12. Click Save Settings
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 89
    Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Line Keys and Softkeys Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number
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    company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only. Note: The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information. On the 6757i IP phone, you can access the XML
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    Services Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and Softkeys Softkeys 2. Select from "Key 1" through "Key 10" on the Top keys. or Select from "Key 1" through "Key 20" on the Bottom keys. 3. In the "Type" field, select "Services
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    the XML Application URI field, a list of applications displays after pressing the Services key. 13. Click Save Settings. Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6757i IP Phone. The procedure shows the softkey screen as an example. 1. Click on
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    Note: Contact your System Administrator for the appropriate System Administrator for service. This title appears on the phone to this key. Note: Contact your System Administrator for the appropriate value(s) to enter Contact your System Administrator for the service. This title appears on the phone
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    after pressing the softkey or expansion module key. For user input services, follow the prompts as appropriate. 4. To exit from the "Services" menu, press the Services key again. From an XML Key 1. Press the XML key on the 6757i phone. A "Custom Features" screen displays or the title you specified
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    event when it is pressed on the 6757i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Use the following procedure to
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    this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI Use the following procedure to configure a Sprecode key on the 6757i IP Phone. The procedure shows the softkey screen
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    For values to enter in this field, contact your System Administrator. 11. Click Save Settings. Park/Pickup Keys The 6757i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks
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    , select Pickup 15. In the "Label" field, enter a label for the park softkey. Note: The" Value" and "Line" fields are configured by the Administrator. 16. Click Save Settings. 17. Click on Reset, then click Restart to restart the IP phone and apply the changes. 91 41-001385-00 Rev 01 - 06.2013
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    Line Keys and Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server Server
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    detects an "lcr" request, it translates this request and routes the call to the last caller. Configuring a Last Call Return Key Aastra Web UI Use the following procedure to configure a Last Call Return key on the 6757i IP Phone. The procedure shows the softkey screen as an example. 1. Click on
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    are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Account-Based Configuration" on page 149. Configuring a Call Forward Key Aastra Web UI 1. Click on Operation
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    Type" field, select Call Forward. 7. Click Save Settings. BLF/Xfer The user to transfer calls transferring a call to an extension fails, a message "Transfer Failed" displays on the phone, and you can reconnect the call (get the call back) by pressing the line key again. • BLF/Xfer and Call Forward
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    Configuring a BLF/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on label for the BLF/Xfer key. 5. In the "Value" field, enter the monitored extension or the extension to transfer calls to (for example, "35"). 6. In the "Line" field, select the line for which you want to use
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    Click Save Settings. Speeddial/ user to transfer calls transfers the call to the predefined target. If transferring a call fails, a message "Transfer Failed" displays, and you can reconnect the call (get the call back) by pressing the line key again. • Speeddial/Xfer and Call Forward When the phone
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    Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click the Speeddial/Xfer key. 5. In the "Value" field, enter the speed dial extension or the extension to transfer calls to (for example, "5551212"). 6. In the "Line" field, select the line for which you want
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 106
    • 1 through 9 13. Click Save Settings. Speeddial/Conf The 6757i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined
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    Configuring a Speeddial/Conf Key Aastra Web UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . Line Keys and the "Value" field, enter the speed dial extension or the extension to add to the conference (for example, "5551212"). 41-001385-00 Rev 01 - 06.2013 100
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 108
    Settings. Services Key By default, the 6757i has a Services key System Administrator through the diverse web based language of XML. Availability of these services depends on your phone system or service provider. Reference For more information about XML, Caller List, Directory, and Voicemail
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    Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6757i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the Services Services. 8. (M675i) In the "Label" field, enter a label to apply to this key. 9. Click Save Settings.
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    Line Keys and Softkeys Directory Key By default, the 6757i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone. Pressing the Directory key displays the "Directory List".
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    Key Aastra Web UI Use the following procedure to configure a Directory key on the 6757i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the In the "Label" field, enter a label to apply to this key. 9. Click Save Settings. 41-001385-00 Rev 01 - 06.2013 104
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    Line Keys and Softkeys Callers List Key By default, the 6757i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Pressing the Callers List key displays the "
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 113
    Aastra Web UI Use the following procedure to configure a Callers List key on the 6757i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default apply to this key. 9. Click Save Settings. !!!DO NOT USE!!! (Paragraph seperator)Expansion Module Keys 41-001385-00 Rev 01 - 06
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    Line Keys and Softkeys Intercom Key By default, the 6757i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone. Intercom Key You can use the Intercom key to automatically
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    Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6757i IP Phone. The procedure shows the top softkeys screen as an example. Note: By default, the In the "Label" field, enter a label to apply to this key. 9. Click Save Settings. 41-001385-00 Rev 01 - 06.2013 108
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 116
    to use as a lock/unlock key. You assign the function of the key as "Phone Lock". Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6757i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML
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    IP phone. Lock the Phone 1. Press the LOCK key. The phone locks. The LED for the key AND the Message Waiting Lamp illuminate steady ON. An "Unlock" label appears next to the key you just pressed. Unlock the Phone 2. Press the UNLOCK key. A password prompt displays. 3. Enter your user password and
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    a Paging Key Aastra Web UI 1. Click on field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP path, Basic Settings->Preferences->Group Paging RTP Settings. For more information about setting this parameter,
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    Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1. Recipient of a Paging call can set a global "Do Not Disturb" (DND) to ignore any incoming pages. 2. For
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 120
    phone, the incoming multicast RTP session is dropped. None Key You can set a softkey, or expansion module key to force a blank entry on the IP phone display for a specific key. You do this by setting None Key Aastra Web UI Use the following procedure to configure a None key on the 6757i IP Phone. The
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 121
    entry on the IP phone display for a specific key. You do this by setting the softkey to "empty". The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the
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    and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 6757i IP Phone. The procedure shows the want to delete from the phone. 3. In the "Type" field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory. 115 41-001385
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    describes ways to make calls on your 6757i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance key At the dial tone, enter the number you wish to call Note: After dialing
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 124
    either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see "Audio Mode" on page 31. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the
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    To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer an
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 126
    back on-hook or by pressing or the line/call appearance key for the active call. When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6757i IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom
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    can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON. IP Phone UI You can use the Mute key to mute
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    :19am L1 Ring 201 Keri March Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance key for the incoming call. • Press for handsfree or headset operation. Note: The audio mode setting you have selected in the options list under
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    or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold retrieve the call. IP Phone UI key. When you place a call on hold, only your phone can To place a call on hold 1. Connect to the
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    call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default
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    -up the handset. Note: Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout. 4. Complete either a blind or consultative transfer: a) To complete a blind transfer, press the Transfer key again, or digit
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 132
    Calls Transferring Two Existing Calls The 6757i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 133
    when handset is lifted Local Conferencing The 6757i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6757i. Note: Your System Administrator can set your Conference key to speed dial a specific
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 134
    call. Administrators can configure a live dial mode. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout. In the default
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 135
    numbers and names (if available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have
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    System Administrator. Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, "Using Local Conferencing in Pre-Dial Mode" on page 127. Joining two active calls
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    previous section, "Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)" on page 130. 2. When you are finished adding all required parties to Conference 1, press an available Line Key to start Conference 2. You are Party 1 on Conference 2. Call Party 2. 3. When
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 138
    Note: When you are connected to multiple conference calls, and you put a conference on hold, the conference may be on hold for a limited period of time before it is disconnected. Contact your System Administrator for more information. If any party in a conference hangs up (including the party that
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 139
    : • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6757i Directory by adding them manually, or by saving the number and
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 140
    Managing Calls 2. You can access entries by pressing 2 and 5 to scroll through the List works only when the Directory is first accessed. Managing the Directory List From the Directory List in the IP Phone UI, you can perform the following: • "Adding New Entries to the Directory List" (page 133)
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    Managing Calls Adding Names, Numbers, Labels IP Phone UI Save Backspace abc Public Label Cancel Screen 2 On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone's keypad. • Use the Backspace softkey when required. •
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    Calls editing of the current Directory entry. Scrolling Multiple Screens Per Entry IP Phone UI If there are multiple numbers for an entry, the 3 number entries for the name. The 3 and 4 indicates you can scroll forward or backward between screens. The 3 indicates this is the last number entry
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    Managing Calls 001 Cell 783-444-5555 Line: 1 | Dial Arrange Add Number Delete Change List Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 144
    Managing Calls Deleting Entries from the Directory List You can delete entries from the You use the Delete softkey to delete a single or multiple numbers, names, or labels for an individual entry. IP Phone UI To delete a single entry from the Directory List: 1. Scroll to a name or number in the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 145
    from the Directory List: 1. Press the Directory key. Managing Calls Directory 97 items Use to view Press 1st letter DeleteList - Save from the Caller List • Save from the Redial List Saving from the Callers List IP Phone UI You can save a name, number, and/or label from the Callers List to
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 146
    List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry. Note: Your System Administrator can populate your IP phone Directory List with server directory files. Contact your System Administrator for more details. 139 41-001385-00 Rev 01
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    Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Directory List field, click on Save As. A File Download message displays. 3. Click OK. 4. Enter the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 148
    the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the called twice. The display shows the date and time of the last call from that caller. You can view, scroll, and delete line items in the Callers List from the IP phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 149
    Managing Calls Access the Callers List IP Phone UI Use the following procedure to access the Callers List. The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 150
    Managing Calls IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Key Handsfree key 1. Press the Callers List Key. 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 151
    in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 152
    about call forwarding to other numbers. On the 6757i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and
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    If there is no DND key configured or if it is removed, DND is disabled on the IP Phone.. Configuring DND Using the Aastra Web UI Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 41-001385-00 Rev 01 - 06.2013 146
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 154
    Calls 2. In the "DND Key Mode" field, select a "Do Not Disturb" (DND) mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • account Sets DND for a specific account. DND key toggles the account in focus on the phone to ON or OFF. • phone (default) Sets
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 155
    removed, DND is disabled on the IP Phone. 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to "Phone". 3 .Using the Aastra Web UI, if you change the DND key mode to "phone", all accounts synchronize to the current
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 156
    destination. On the 6757i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom. CFWD
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 157
    Managing Calls The following describes the behavior for each CFWD mode. • Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone - The Phone mode allows you to set the same CFWD configuration
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 158
    using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options>Call Forward. 1. (optional) Click
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 159
    8. Click on Basic Settings->Preferences->General. Managing Calls 9. In the "Call Forward Key Mode" field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account - (default) The account mode allows you to configure CFWD on a per
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 160
    2 accounts configured on the phone. Accounts must be set up by your System Administrator. 12. For each account, enable the CFWD state by placing a check mark in one or more of the following "State" fields: • All • Busy • No Answer The "All" option forwards all incoming calls for this account to the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 161
    are 1 through 20. Default is 1. When using the "Account" mode or "Custom" mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to "Phone", all accounts synchronized to Account 1. 15. Click Save Settings. The changes takes
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    arrow keys to scroll through each state type. Call Forward Mode Screen Services Dir Callers Call Forward Mode 1. All 2. Busy ! 3. No Answer X - Change - All Off - All On CopytoAll Cancel Done - Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled In the
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    . Rings Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode, to every account on the phone. Every account will have the same settings for that call forward mode. 5. Press the CHANGE key in the CFWD State screen. With
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 164
    . Note: In "Phone" mode, when you change the call forward configuration for an account, the change applies to all accounts. 1. Press the Call Forward key. The Call Forward menu displays. Use the UP and DOWN arrow keys to scroll through each state type. Call Forward Mode Screen Services Dir Callers
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 165
    Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 7. Press DONE in the CFWD State Screen to save all changes. 8. Press DONE in the CFWD Mode Screen
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    in focus on the IP Phone UI, press the Call Forward key. The Call Forward Account screen displays which lists all the accounts on the phone. Use the UP and DOWN arrow keys to scroll through each account. Call Forward Account Screen Services Dir Callers Call Forward 1. Screenname1 2. Screenname2
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    All On Key - Enables all CFWD states for the selected account. • CopytoAll Key - Copies the call forward phone number and state of the selected Call Forward mode (All, Busy, No Answer) to every Call Forward mode of that account. For example, if you have the cursor pointing at the "All" state and it
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 168
    . Rings Note: You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode, to every account on the phone. Every account will have the same settings for that call forward mode. 6. Press the CHANGE key in the CFWD State screen. With
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 169
    is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone's idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 170
    /URI string. The end of the Voicemail list displays the number of new voicemail messages (if any exist). Contact your System Administrator for lines configured for Voicemail. Using Voicemail IP Phone UI 1. Press the Services key on the phone. 2. Select "Voicemail". 3. Use the 2 and 5 keys to
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 171
    additional features you can use on the 6757i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 172
    the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone. Note: "Display DTMF Digits" is disabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 173
    using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. The "Play Call Waiting Tone" field is
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 174
    on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 175
    Aastra Web UI overrides the Administrator's setting. Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI Use the following procedures to configure an XML beep on the IP phone. Note: "XML Beep Support" is enabled by default
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 176
    Delay Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5 seconds. 3. Click Save Settings. 169
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 177
    the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI. Configuring "Switch Focus to Ringing Line" Using the Aastra Web UI Aastra Web UI
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 178
    Active Calls" in the Aastra Web UI. Configuring "Call Hold Reminder During Active Calls" Use the following procedure to configure "Call Hold Reminder During Active Calls" on the IP phone. Aastra Web UI Note: "Call Hold Reminder During Active Calls" is disabled by default. 1. Click on Basic Settings
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 179
    Reminder" Use the following procedure to configure "Call Hold Reminder" on the IP phone. Aastra Web UI Note: "Call Hold Reminder" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. The "Call Hold Reminder" field is disabled by default. To enabled this field, check the box
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 180
    to configure "Call Waiting Tone Period". Aastra Web UI 1. Click on Basic Settings->Preferences->General. 2. In the "Call Waiting Tone Period" field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 181
    the Aastra Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone. Phone Feature call return speed dial conference transfer blf park voicemail redial dialing caller id factory default Preferred Line Behavior The phone switches
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 182
    Line and Preferred Line Timeout feature using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the "Preferred Line" field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None (disables the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 183
    using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default. 1. Click on
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 184
    " and "Play Warning Tone" are enabled by default. Note: Your Administrator can set a time period delay before the phone automatically answers. Contact your System Administrator for more information. Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 185
    Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 186
    address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6757i in the local network listens for RTP on the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 187
    on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Keys States and LED Behavior There are two call states on the phones that support SCA bridging
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 188
    LED None Solid Red Solid Red N/A Solid Red Slow Flashing Red Solid Red Solid Red Solid Red Line key Phone Behavior State Idle Seized Progressing Alerting Active Held Hold private Bridge-active Bridge-held Call Line Key Pressed N/A Hang up Hang up Answer Hold Retrieve Retrieve Hold Retrieve Non
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 189
    to C Missed calls indicator increments on phone B. Note::Voicemail must be configured on phone B. Note: Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per-line basis. Customizable Callers List Key and Services Key The 6757i IP Phone currently has
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 190
    conference calls, transferred calls, and/or intercom calls. Centralized Conferencing The 6757i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Your System Administrator must
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 191
    symbol or a list of symbols from which you can choose the symbol you need. Contact your System Administrator for more information. Playing a WAV File On Your Phone If enabled by your Administrator, the 6757i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 192
    . By default, the phone suppresses dialpad events when an XML object is in focus, so your Administrators must enable the keypad to be used during active XML applications. Contact your System Administrator for more information. Key Redirection Conference, Transfer, Redial, Intercom Keys and Voicemail
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 193
    the locked feature on the phone so that any softkey pressed by the user that initiates a Get Request, continues to get sent. Only a System Administrator can configure the feature of "XML override for a locked phone:": RTP Recording and Simultaneous Playing The IP Phones now allow for Real-Time
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 194
    ). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality. Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS) If enabled by an Administrator, the 6757i has authentication support when using HTTP or HTTPS as
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 195
    By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6757i IP Phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 196
    by Administrators Since Call Diversion is enabled on the phone by default, the following example shows the behavior when call System Administrator for more information. The following is the call terminated screen that displays on the 6757i if this feature is enabled on your phone: L1 6757i Call
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 197
    : This "indication of terminated calls" feature does not affect parked calls on the phone or the conference call feature. The following procedure describes how to handle the disconnected screens on your phone. IP Phone UI 1. Press the Goodbye key. The busy tone stops and the disconnected screen
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 198
    M675i Expansion Modules The 6757i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys. Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port. Model M670i The
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 199
    Call Return (LCR) Call Forward BLF/Xfer Speeddial/Xfer Speeddial/Conf Directory Callers List Icom (Intercom) Services Phone Lock Paging Empty You can configure the keys using the Aastra Web UI at the path, Operation->Expansion Module when an Expansion Module is attached to the 6757i IP Phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 200
    softkey you want to use when applicable. Softkeys Lock Phone BLF Key Office (speeddial) M675i Expansion Module The M675i you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1 "List 1" and "List 2" Page 2 "List 3" and
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 201
    screen. Contact your System Administrator for more information. References For more information about configuring softkeys, see Softkeys on page 54. For more information about installing M670i and M675i modules on your phone, see the Aastra 6757i SIP IP Phone Installation Guide. Press-and-Hold
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 202
    Set Audio option. Why can't I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the "Installation and Setup" section in the Aastra 6757i Installation Guide provided with your phone. Why doesn't my phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 203
    "No Service" message? The phone displays the "No Service" message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 204
    , press the Restart softkey. If you do not wish to restart your phone, press Cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Restart. 3. Click OK at the confirmation prompt. How do I lock my
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 205
    3. Press Yes to set the phone to lock. The following message displays: "Phone is locked". Unlock the Phone 1. Press on the phone to enter the Options List. 2. Enter your user password and press Enter.. The phone unlocks. Aastra Web UI Lock the Phone 1. Click on Operation->Phone Lock. 2. In the
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 206
    . After Warranty Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: • In North
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 207
    the product contains user-generated data, you from improper installation or conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. This express warranty sets
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 208
    exercise of a right conferred by such a provision; or c) any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services. After Warranty Service Aastra offers ongoing repair and support for this product
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 209
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 210
    Appendix A - Time Zone Codes Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 211
    41-001385-00 Rev 01 - 06.2013 Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 212
    Appendix A - Time Zone Codes Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET A-4 41-001385-00 Rev
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 213
    Index Numerics 6757i additional features of 164 features of ...1 keys and key descriptions 10 line settings ...53 making calls ...116 requirements of 2 A Aastra Web UI Operaton parameters 18 phone status ...18 about this guide ...1 account configuration 145 ACD key ...74 allow barge-in, for
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 214
    no service ...196 None key ...113 O on-hold calls ...122 Optional Accessories 11 options setting via the phone UI 14 setting via the Web UI 16 P Paging key ...110 paging, softkeys for 111 Park key ...90 park/pickup using on the IP phone 92 password, resetting user's 49 phone lock ...50 Phone
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 215
    dial mode 123 troubleshooting solutions 195 changing user password 196 display blank 195 finding IP address 195 handset not working 195 locking/unlocking phone 197 no dial tone ...195 no ring ...195 no speakerphone 195 phone displays "Bad Encrypted Config 196 phone displays "No Service 196
  • Aastra 6757i | 6757i User Guide, SP3, HF1 - Page 216
    damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this
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Aastra Model 6757i IP Phone
User Guide
Release 3.2.2
Service Pack 3 Hot Fix 1
41-001385-00 Rev 01 – 06.2013