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Aastra 6757i 6757i User Guide, SP3, HF1 - Page 84

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Line Keys and Softkeys 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. Services Dir Callers Icom L1 Mon Jan 2 10:37am o Support The "User ID" and "Password" prompts displays. Services Dir Callers Icom ACD: Support User ID: Password: Backspace Log In Cancel 3. Using the keypad, enter your User ID (phone number provided by your System Administrator). Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key. Note: Use the Backspace key to move back a space and delete a character if required. Use the Cancel softkey to cancel the ACD login. Your phone logs into the queue on the server. 4. You are logged into the queue and the following screen displays. Services Dir Callers Icom ACD: Support Available Log Out 77 41-001385-00 Rev 01 - 06.2013

Section	Page
Software License Agreement	2
Content	3
Welcome	8
About this Guide	8
Documentation	8
Phone Features	8
Requirements	9
Installation and Setup	9
Getting Started	10
Plugging in and Starting the Phone	10
Network Connected/Network Disconnected	12
Idle Screen	13
Idle Screen With Softkeys Configured	14
Idle Screen with Voicemail Messages	15
Screen Display After Picking Up the Handset	15
IP Phone Keys	17
Key Panel	17
Key Descriptions	18
Keypad Keys	20
Methods for Customizing Your Phone	21
Phone Options via the IP Phone UI	21
Simplified Options Menu	22
Using the IP Phone UI	22
Phone Options via the Aastra Web UI	23
Using the Aastra Web UI	23
Phone Status	27
Phone Status via IP Phone UI	27
Finding Your Phone’s IP Address	28
Phone Status via the Aastra Web UI	29
SIP Account Status	29
Customizing Your Phone	31
Ring Tones and Tone Sets	31
Ring Tones	31
Ring Tone Sets	32
Configuring Ring Tones and Tone Sets	32
Contrast Level	34
Setting Contrast Level	34
Backlight	35
Setting the Backlight	35
Live Dialpad*	37
Enabling/Disabling Live Dialpad	37
Set Audio	38
Audio Mode	38
Headset Mic Volume	38
DHSG	38
Setting Audio Mode, Headset Mic Volume, and DHSG	38
Time and Date	41
Configuring Time and Date	41
Specifying the Language to Use	48
Language Input	50
Latin 2 Character Set	54
User Password	55
Setting a User Password	55
Resetting a User Password	56
Reset a User Password	56
Restarting Your Phone	57
Phone Lock	57
Locking/Unlocking a Phone	58
Defining an Emergency Dial Plan	59
Define an Emergency Dial Plan	59
Line Keys and Softkeys	60
Multiple Line and Call Appearances	60
Softkeys	61
State-Based Softkeys (Bottom Keys only)	63
Key Display Behavior	64
Line Key	66
Configuring a Line Key	67
Speed Dial Key	68
Speed Dial Prefix	68
Press-and-Hold to Create a Speed Dial (applicable to softkeys, keypad keys, expansion module keys)	69
Creating a Speed Dial Using the Speed Dial Edit Option	70
Creating a Speed Dial Key Using the Softkeys or Expansion Module Keys	72
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	73
Editing Speed Dial Keys	74
Editing a Speed Dial on a Softkey or Expansion Module Key	75
Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	76
\	76
Configuring a DND Key	77
Busy Lamp Field (BLF) Key	78
Configuring a BLF Key	78
BLF/List Key	79
Configuring a BLF/List Key	80
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	81
Configuring an Automatic Call Distribution (ACD) Key	82
Using the ACD Feature on your IP Phone	83
Using the ACD Key	83
Directed Call Pickup/Group Call Pickup Keys	86
Configuring Directed Call Pickup (DCP) Key	86
Configuring Group Call Pickup (GCP) Key	87
Using Directed Call Pickup/Group Call Pickup	89
XML Key	90
Configuring XML Services	91
Configuring an XML Key	92
Accessing the XML Service	94
Flash Key	95
Sprecode Key	96
Configuring a Sprecode Key	96
Park/Pickup Keys	97
Configuring Park/Pickup Keys	97
Using the Park Call/Pickup Parked Call Feature	99
Last Call Return (lcr) Key (Sylantro Servers only)	100
How it works	100
Configuring a Last Call Return Key	100
Call Forward Key	101
Configuring a Call Forward Key	101
BLF/Xfer	102
BLF/Xfer Key Requirements and Functionality	102
Configuring a BLF/Xfer Key	103
Speeddial/Xfer	104
Speeddial/Xfer Key Requirements and Functionality	104
Configuring a Speeddial/Xfer Key	105
Speeddial/Conf	106
Configuring a Speeddial/Conf Key	107
Services Key	108
Configuring a Services Key	109
Directory Key	110
Configuring a Directory Key	111
Callers List Key	112
Configuring a Callers List Key	113
Intercom Key	114
Configuring an Intercom Key	115
Phone Lock Key	116
Configuring a Phone Lock Key	116
Using the Lock/Unlock Key on the IP Phone	117
Paging Key (Sends the RTP Stream)	117
Configuring a Paging Key	118
Using the Paging Key	119
None Key	120
Configuring a None Key	120
Empty Key	121
Configuring an Empty Key	121
Deleting a Key	122
Making Calls	123
Dialing a Number	123
Pre-dialing a Number	123
Using Handsfree Speakerphone	124
Using a Headset	124
Advanced Volume Controls for the Headset Mic	124
To Make and Receive Calls Using a Headset	125
Using Intercom	125
Using the Icom Key	126
Redial	126
Accessing the Redial List	127
Deleting from the Redial List	127
Mute	127
Receiving Calls	128
Answering an Incoming Call	128
Sending an Incoming Call to Voicemail	128
Handling Calls	129
Placing a Call on Hold	129
When on Hold	129
Automatic Hold	130
Retrieving a Held Call	130
Transferring Calls	130
Blind Transfer	130
Consultative Transfer	130
Pre-Dial & Live Dial Mode	130
Transferring Two Existing Calls	132
Completing a Transfer to a Contact in Phone Directory	132
Indication of Transferred Calls	133
Conferencing Calls	133
Local Conferencing	133
Pre-Dial & Live Dial Mode	134
Centralized Conferencing (for Sylantro and Broadsoft Servers)	136
Ending a Conference and Transferring Remaining Parties	138
Ending Calls	138
Managing Calls	139
Directory List	139
Accessing Your Directory	139
Sorting Entries and Quick Search Feature	140
Managing the Directory List	140
Downloading the Directory List to Your PC	146
Callers List	148
Access the Callers List	149
Edit Entries in the Callers List	149
Delete Entries from the Callers List	150
Download the Callers List to Your PC	151
Account Configuration (DND and Call Forwarding)	152
DND Account-Based Configuration	152
Configuring DND	153
Configuring DND Using the Aastra Web UI	153
Using DND Modes via the IP Phone UI	155
Call Forward Account-Based Configuration	156
Configuring CFWD Using the Aastra Web UI	158
Using CFWD via the IP Phone UI	161
Missed Calls Indicator	169
Voicemail	170
Using Voicemail	170
Additional Features	171
Star Codes	171
Display DTMF Digits	172
Configuring Display of DTMF Digits	172
Play Call Waiting Tone	173
Configuring Call Waiting Tone	173
Stuttered Dial Tone	174
Configuring Stuttered Dial Tone	174
XML Beep Support	175
Configuring XML Beep Support	175
Status Scroll Delay	176
Configuring Status Scroll Delay	176
Switch UI Focus to Ringing Line	177
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	177
Call Hold Reminder During Active Calls	178
Configuring “Call Hold Reminder During Active Calls”	178
Call Hold Reminder (on single hold)	179
Configuring “Call Hold Reminder”	179
Call Waiting Tone Period	180
Configuring “Call Waiting Tone Period”	180
Preferred Line and Preferred Line Timeout	181
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	182
Message Waiting Indicator	183
Configuring Message Waiting Indicator	183
Incoming Intercom Call Features	184
Incoming Intercom	184
Auto-Answer/Play Warning Tone	184
Microphone Mute	184
Allow Barge In	184
Configuring Incoming Intercom Settings	185
Using Redial Key for “Last Number Redial”	185
Group RTP Paging (receives RTP streams)	186
Configuring Group RTP Paging	186
Shared Call Appearance (SCA) Call Bridging	187
Available Features Enabled by Administrators	189
Outgoing Intercom Calls	189
Missed Call Summary Subscription	189
Customizable Callers List Key and Services Key	189
Autodial (Hotline and Warmline)	190
Centralized Conferencing	190
Answer and Ignore Softkeys for XML Applications	191
XML Softkey for Special Characters in XML Applications	191
Playing a WAV File On Your Phone	191
IP Phone UI Screen During WAV Streaming	192
Using the Keypad During Active XML Applications	192
Key Redirection	192
Conference, Transfer, Redial, Intercom Keys and Voicemail Option	192
Options Key	193
XML Applications and Off-Hook Interaction	193
XML Override for a Locked Phone	193
RTP Recording and Simultaneous Playing	193
“Hold” Feature Enhancement (for Broadsoft Servers)	194
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)	194
IP Phone UI when Broadsoft CMS is Enabled	194
Diverting Calls from Your Phone	194
Display of Call Destination Information	195
Indication of Terminated Calls	196
Model M670i and M675i Expansion Modules	198
Using the Expansion Modules	200
M670i Expansion Module	200
M675i Expansion Module	200
Press-and-Hold to Create a Speed Dial Key	201
Troubleshooting Solutions	202
Why is my display blank?	202
Why is my speakerphone not working?	202
Why can’t I get a dial tone?	202
Why doesn’t my phone ring?	202
Why is the light not coming on with a new Voice Mail Message?	202
Why is my handset not working?	202
What are services, and how do I use them?	202
How do I find the IP address of my phone?	202
Why does my phone display the “No Service” message?	203
How do I change my user password?	203
Why does my phone display \	203
How do I restart the IP phone?	204
How do I lock my phone?	204
Limited Warranty	206
Exclusions	206
Warranty Repair Services	206
After Warranty Service	206
Limited Warranty (Australia Only)	207
Repair Notice	207
Exclusions	207
Warranty Repair Services	208
After Warranty Service	208
Appendix A - Time Zone Codes	209
Time Zone Name/Time Zone Code Table	209
Index	213