Aastra 6757i 6757i User Guide, SP3, HF1 - Page 83

Line Keys and Softkeys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must pre-configure an ACD softkey or expansion module key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information. When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When you set the IP phone to "available," the server begins distributing calls to your phone. When you set the IP phone to "unavailable," the server temporarily stops distributing calls to your phone. The LED for the ACD Key shows the current status of your phone. ACD LED Table This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone. Phone Model 6757i Status: Logged In and Available Status: Unavailable Solid Red LED icon Blinking Red LED Blinking icon Logged Out No LED icon Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. IP Phone UI 41-001385-00 Rev 01 - 06.2013 76