Acer Liquid Express User Manual - Page 47

Appendix, FAQ and troubleshooting

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Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Audio Multimedia files System information and performance Power RAM / ROM Unlock pattern Question Answer Why is there no sound coming from the device? If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 53 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 53 for more information. How do I check the OS version of my device? Press the Menu button and then tap Settings > About phone to check the OS version (Build number) and other hardware and software information. I can't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 10 for more information. How do I check the To check the ROM status, press the Menu RAM and ROM memory button and then tap Settings > SD card & status? phone storage. To check RAM status, press the Menu button and then tap Settings > Applications > Running services. I forgot my unlock pattern. After a certain number of wrong entries, you will be presented with an option to reset your pattern. Tap Forgot pattern? and enter your google account username and password. Note: You must have an active Google account on the smartphone. Alternatively, you restore your smartphone to factory settings. See "Restoring to factory settings" on page 44. 47

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47
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
smartphone, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no sound
coming from the
device?
If the headset is plugged into the device, the
speaker is automatically shut off. Disconnect
the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
Multimedia files
Why can’t I view my
video files?
You may be trying to view a video that is not
supported. Refer to
“Multimedia” on page 53
for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to
“Multimedia” on page 53
for more information.
System information
and performance
How do I check the OS
version of my device?
Press the
Menu
button and then tap
Settings
>
About phone
to check the OS version (Build
number) and other hardware and software
information.
Power
I can’t turn on the
device.
The battery power may be depleted. Recharge
the device. Refer to
“Charging the battery”
on page 10
for more information.
RAM / ROM
How do I check the
RAM and ROM memory
status?
To check the ROM status, press the
Menu
button and then tap
Settings
>
SD card &
phone storage.
To check RAM status, press the
Menu
button
and then tap
Settings
>
Applications
>
Running services.
Unlock pattern
I forgot my unlock
pattern.
After a certain number of wrong entries, you
will be presented with an option to reset your
pattern. Tap
Forgot pattern?
and enter your
google account username and password.
Note:
You must have an active Google
account on the smartphone.
Alternatively, you restore your smartphone to
factory settings. See
“Restoring to factory
settings“ on page 44
.