Belkin F5D7230-4 User Manual - Page 91

Problem, Solution - troubleshooting

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Troubleshooting section 1 Problem: The Easy Install Wizard cannot find my Router. 2 Solution: If the Easy Install Wizard is not able to find the Router during the 3 installation process, please check the following items: 1. If the Easy Install Wizard is not able to find the Router during 4 the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are 5 ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. 6 If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access 7 by temporarily turning it off. If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on. 8 Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to 9 allow Internet access. 2. Unplug power to the Router for 10 seconds, and then plug the 10 power back into the Router. Ensure that the Router's Power light is on; it should be solid green. If not, check to make sure that the AC adapter is correctly connected to the Router and plugged into a wall outlet. 3. Ensure that you have a cable (use the cable included with the Router) connected between (1) the network (Ethernet) port on the back of the computer and (2) one of the LAN ports, labeled "1" through "4", on the back of the Router. Note: The computer should NOT be connected to the port labeled "Internet/WAN" on the back of the Router. 4. Try shutting down and restarting your computer, then rerunning the Easy Install Wizard. If the Easy Install Wizard is still unable to find the Router, reference the section titled "Manually Configuring Network Settings" for installation steps. 89

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Troubleshooting
89
section
2
1
3
4
5
6
7
8
9
10
Problem:
The Easy Install Wizard cannot find my Router.
Solution:
If the Easy Install Wizard is not able to find the Router during the
installation process, please check the following items:
1.
If the Easy Install Wizard is not able to find the Router during
the installation process, there may be third-party firewall
software installed on the computer attempting to access
the Internet.
Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall,
and Norton Personal Firewall.
If you do have firewall software installed on your computer,
please make sure that you properly configure it. You can
determine if the firewall software is preventing Internet access
by temporarily turning it off. If, while the firewall is disabled,
Internet access works properly, you will need to change the
firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
2.
Unplug power to the Router for 10 seconds, and then plug the
power back into the Router. Ensure that the Router’s Power
light is on; it should be solid green. If not, check to make sure
that the AC adapter is correctly connected to the Router and
plugged into a wall outlet.
3.
Ensure that you have a cable (use the cable included with the
Router) connected between (1) the network (Ethernet) port on
the back of the computer and (2) one of the LAN ports, labeled
“1” through “4”, on the back of the Router.
Note:
The computer should NOT be connected to the port
labeled “Internet/WAN” on the back of the Router.
4.
Try shutting down and restarting your computer, then rerunning
the Easy Install Wizard.
If the Easy Install Wizard is still unable to find the Router,
reference the section titled “Manually Configuring Network
Settings” for installation steps.