Brother International DS-920DW Users Guide - Page 80

Power, Difficulty, Cause, Suggestions, For Macintosh: see

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Page 80 highlights

Troubleshooting Difficulty Cause Suggestions My scanner is connected but it will not feed my document or do anything else. Your document is not set correctly. Your document is too thin or too thick. Insert your document until you feel the top edge of the document touch the inside of your scanner. Check that your document is acceptable (see Document Specifications on page 12). If your document is not the problem: 1. Confirm that the Micro USB cable connecting your scanner to your computer is properly connected. 2. Reinstall the scanner driver from the Brother installation disc. The scanner's top cover is open. Close the top cover and start scanning again. The scanner is turned off because the Press the Power button to turn on the scanner. Auto Power Off function is active. You are operating the settings menu. Exit the settings menu to put the scanner into (SD mode only) standby mode. No SD card is inserted in the scanner's Insert an SD card into the scanner's SD card slot. SD card slot. (SD mode only) The document is jammed. Causes may vary. Open the scanner's top cover and gently pull out the document. Make sure that no piece of paper remains in the scanner. Your document is not acceptable for the scanner (for example, if the paper is too long).  Make sure your document is acceptable for the scanner (see Document Specifications on page 12). My scanner gets warm.  Use the supplied Carrier Sheet (see Loading the Carrier Sheet on page 16). It is normal for your scanner to emit a If there is a strange smell coming from the scanner 11 small amount of heat after prolonged or the scanner feels a little bit hot to the touch, use. immediately disconnect the Micro USB Cable from your scanner and computer. The scan quality is poor. Paper dust has accumulated inside your scanner. Clean your scanner (see Scanner Maintenance on page 67). Calibration needs to be performed. Perform the calibration. • To perform the calibration using the control panel, see Calibration using the control panel on page 61. • For Windows ®: to perform the calibration using software, see Calibration using software (for Windows ®) on page 62. • For Macintosh: to perform the calibration using software, see Calibration using software (for Macintosh) on page 65. The scanner resolution is too low. Increase the scanner resolution. For Windows ®: see Image settings on page 28. For Macintosh: see Image settings on page 36. 72

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Troubleshooting
72
11
My scanner is
connected but it will
not feed my document
or do anything else.
Your document is not set correctly.
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Your document is too thin or too thick.
Check that your document is acceptable (see
Document Specifications
on page 12).
If your document is not the problem:
1.
Confirm that the Micro USB cable connecting your
scanner to your computer is properly connected.
2. Reinstall the scanner driver from the Brother
installation disc.
The scanner’s top cover is open.
Close the top cover and start scanning again.
The scanner is turned off because the
Auto Power Off function is active.
Press the
Power
button to turn on the scanner.
You are operating the settings menu.
(SD mode only)
Exit the settings menu to put the scanner into
standby mode.
No SD card is inserted in the scanner’s
SD card slot. (SD mode only)
Insert an SD card into the scanner’s SD card slot.
The document is
jammed.
Causes may vary.
Open the scanner’s top cover and gently pull out
the document. Make sure that no piece of paper
remains in the scanner.
Your document is not acceptable for the
scanner (for example, if the paper is too
long).
Make sure your document is acceptable for the
scanner (see
Document Specifications
on
page 12).
Use the supplied Carrier Sheet (see
Loading the
Carrier Sheet
on page 16).
My scanner gets
warm.
It is normal for your scanner to emit a
small amount of heat after prolonged
use.
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately disconnect the Micro USB Cable from
your scanner and computer.
The scan quality is
poor.
Paper dust has accumulated inside
your scanner.
Clean your scanner (see
Scanner Maintenance
on
page 67).
Calibration needs to be performed.
Perform the calibration.
•
To perform the calibration using the control
panel, see
Calibration using the control panel
on
page 61.
•
For Windows
®
: to perform the calibration using
software, see
Calibration using software (for
Windows
®
)
on page 62.
•
For Macintosh: to perform the calibration using
software, see
Calibration using software (for
Macintosh)
on page 65.
The scanner resolution is too low.
Increase the scanner resolution.
For Windows
®
: see
Image settings
on page 28.
For Macintosh: see
Image settings
on page 36.
Difficulty
Cause
Suggestions