Brother International DS-920DW Users Guide - Page 85

Power, Start / OK, Difficulty, Cause, Suggestions, When I access the SD

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Troubleshooting Difficulty Cause Suggestions My scanner cannot be The battery has not been inserted. turned on or is turned off immediately. The battery has been inserted in the wrong direction. Insert the battery. Insert the battery in the correct direction. For more information, see Installing the battery on page 9. • The battery is empty. • The battery is low. • The scanner's Wi-Fi® switch is ON. Do one of the following: • Set the Wi-Fi® switch to OFF to use the scanner. • Connect the Micro USB cable to your scanner and your computer to use the scanner. If you cannot turn on the scanner when you press the Power button, wait for two minutes, and then press the Power button again. When I set the Wi-Fi ® switch to ON, the Wi-Fi ® indicator does not turn on. The battery is low. The Li-ion battery is not installed. • Turn off the scanner and connect the Micro USB cable to your scanner and your computer until the battery is charged fully. And then use the scanner. Connect the Micro USB cable to your scanner and your computer to charge the battery. Install the battery, and then charge it. I lost the Li-ion battery Causes may vary. or I cannot charge the battery. Find contact information at support.brother.com My computer cannot The Micro USB cable is not connected Connect the Micro USB cable to your scanner and access the SD card via to your computer. your computer. the Micro USB cable. Your scanner is in TWAIN mode. Press the Start / OK button, and then display SD on the LCD to change to Mass Storage mode (SD mode). 11 The Wi-Fi® switch is set to ON. Set the Wi-Fi® switch to OFF. A document is being scanned. When the scanning is finished, wait for the SD card's folder to appear on your computer screen. When I access the SD card using the web browser, scanned images stored on the scanner's SD card are not displayed on the home screen. My scanner cannot be set to TWAIN mode. I set the auto power off function to ON but my scanner does not turn off automatically. Your scanner is in TWAIN mode. Your scanner is scanning a document. Incorrect IP address. The scanner's Wi-Fi® switch is ON. The Wi-Fi® switch is set to ON. Press the Start / OK button, and then display SD on the LCD to change to Mass Storage mode (SD mode). Display the web browser again when scanning is complete. Go to page 60 and confirm the IP address. Set the Wi-Fi ® switch to OFF (see Connecting your scanner to your computer in TWAIN Mode on page 23). Set the Wi-Fi® switch to OFF. 77

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Troubleshooting
77
11
My scanner cannot be
turned on or is turned
off immediately.
The battery has not been inserted.
Insert the battery.
The battery has been inserted in the
wrong direction.
Insert the battery in the correct direction. For more
information, see
Installing the battery
on page 9.
•
The battery is empty.
•
The battery is low.
•
The scanner’s Wi-Fi
®
switch is
ON
.
Do one of the following:
•
Set the Wi-Fi
®
switch to
OFF
to use the scanner.
•
Connect the Micro USB cable to your scanner
and your computer to use the scanner. If you
cannot turn on the scanner when you press the
Power
button, wait for two minutes, and then
press the
Power
button again.
•
Turn off the scanner and connect the Micro USB
cable to your scanner and your computer until
the battery is charged fully. And then use the
scanner.
When I set the Wi-Fi
®
switch to
ON
, the
Wi-Fi
®
indicator does
not turn on.
The battery is low.
Connect the Micro USB cable to your scanner and
your computer to charge the battery.
The Li-ion battery is not installed.
Install the battery, and then charge it.
I lost the Li-ion battery
or I cannot charge the
battery.
Causes may vary.
Find contact information at support.brother.com
My computer cannot
access the SD card via
the Micro USB cable.
The Micro USB cable is not connected
to your computer.
Connect the Micro USB cable to your scanner and
your computer.
Your scanner is in TWAIN mode.
Press the
Start / OK
button, and then display
SD
on
the LCD to change to Mass Storage mode (SD
mode).
The Wi-Fi
®
switch is set to
ON
.
Set the Wi-Fi
®
switch to
OFF
.
A document is being scanned.
When the scanning is finished, wait for the SD
card’s folder to appear on your computer screen.
When I access the SD
card using the web
browser, scanned
images stored on the
scanner's SD card are
not displayed on the
home screen.
Your scanner is in TWAIN mode.
Press the
Start / OK
button, and then display
SD
on the LCD to change to Mass Storage mode
(SD mode).
Your scanner is scanning a document.
Display the web browser again when scanning is
complete.
Incorrect IP address.
Go to page 60 and confirm the IP address.
My scanner cannot be
set to TWAIN mode.
The scanner’s Wi-Fi
®
switch is
ON
.
Set the Wi-Fi
®
switch to
OFF
(see
Connecting your
scanner to your computer in TWAIN Mode
on
page 23).
I set the auto power off
function to ON but my
scanner does not turn
off automatically.
The Wi-Fi
®
switch is set to
ON
.
Set the Wi-Fi
®
switch to
OFF
.
Difficulty
Cause
Suggestions