Brother International DS-920DW Users Guide - Page 81

PaperPort™ 12SE, Presto! Manager 9, Difficulty, Cause, Suggestions

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Page 81 highlights

Troubleshooting Difficulty Cause Suggestions Colors in the scanned The settings are not appropriate for the Adjust the scanning settings. image are dark. type of document being scanned. For Windows ®: see Image settings on page 28. For Macintosh: see Image settings on page 36. Calibration needs to be performed. Perform the calibration. • To perform the calibration using the control panel, see Calibration using the control panel on page 61. • For Windows ®: to perform the calibration using software, see Calibration using software (for Windows ®) on page 62. • For Macintosh: to perform the calibration using software, see Calibration using software (for Macintosh) on page 65. OCR feature does not The scanner resolution is too low. work. Increase the scanner resolution. For Windows ®: use PaperPort™ 12SE to increase the resolution. (Windows ® users) Nuance PaperPort™ 12SE has not been installed on your computer. For Macintosh: use Presto! PageManager 9 to increase the resolution. Make sure you have installed Nuance PaperPort™ 12SE from the supplied Brother installation disc. (Macintosh users) Make sure you have installed Presto! Presto! PageManager has not been installed on your computer. PageManager from the supplied Brother installation disc. 11 The scanned image is The scanner's Document Guides are skewed (slanted). not adjusted to fit the width of the document. Adjust the Document Guides to fit the width of the document. White vertical lines or The scanner is in direct sunlight. white stripes appear on the scanned image. A light source is near the scanner. • Move the scanner out of direct sunlight. • Change the scanner's orientation. • Move the scanner away from the light source. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. • Change the scanner's orientation. 73

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Troubleshooting
73
11
Colors in the scanned
image are dark.
The settings are not appropriate for the
type of document being scanned.
Adjust the scanning settings.
For Windows
®
: see
Image settings
on page 28.
For Macintosh: see
Image settings
on page 36.
Calibration needs to be performed.
Perform the calibration.
•
To perform the calibration using the control
panel, see
Calibration using the control panel
on
page 61.
•
For Windows
®
: to perform the calibration using
software, see
Calibration using software (for
Windows
®
)
on page 62.
•
For Macintosh: to perform the calibration using
software, see
Calibration using software (for
Macintosh)
on page 65.
OCR feature does not
work.
The scanner resolution is too low.
Increase the scanner resolution.
For Windows
®
: use
PaperPort™ 12SE
to increase
the resolution.
For Macintosh: use
Presto! PageManager 9
to
increase the resolution.
(Windows
®
users)
Nuance PaperPort™ 12SE has not
been installed on your computer.
Make sure you have installed Nuance PaperPort™
12SE from the supplied Brother installation disc.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
Make sure you have installed Presto!
PageManager from the supplied Brother installation
disc.
The scanned image is
skewed (slanted).
The scanner’s Document Guides are
not adjusted to fit the width of the
document.
Adjust the Document Guides to fit the width of the
document.
White vertical lines or
white stripes appear
on the scanned image.
The scanner is in direct sunlight.
•
Move the scanner out of direct sunlight.
•
Change the scanner’s orientation.
A light source is near the scanner.
•
Move the scanner away from the light source.
•
Change the scanner’s orientation.
Difficulty
Cause
Suggestions
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