Brother International DS-920DW Users Guide - Page 82

Software difficulties, Users & Groups

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Troubleshooting Difficulty Bleed-through is seen in scanned images. When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner? (DS-920DW only) Duplex scanning cannot be performed. Cause Your document is too thin. The contrast settings are incorrect. Only certain settings are available. Duplex scan settings are not configured in DSmobileCapture. The scan mode of the scanner is set to 1 side (in SD mode). Suggestions Check that your document is acceptable (see Document Specifications on page 12). Increase the contrast level. For Windows ®: see Image settings on page 28. For Macintosh: see Image settings on page 36. For more information about the settings, see step 4 of Scanning in SD mode on page 18. Launch DSmobileCapture, click the Image tab, and then select the Duplex check box. Press the scanner's 2 side / 1 side button so that 2 appears on the LCD. Software difficulties Difficulty Cause Suggestions When I press Scan in my This error message appears if your 1. Make sure your scanner is connected correctly. scanning software, an scanner is not recognized by your error message appears: computer. Please install scanner or 2. Confirm that the Micro USB cable is working and that it is not frayed or damaged in any way. The scan was aborted If the error still appears after verifying that the Micro because the scanner is USB cable is connected correctly, reinstall the not powered on or not scanner driver from the Brother installation disc. connected properly. 11 I cannot install the scanner You may not have been given Log into Windows ® with administrator rights. drivers. (Windows ®) administrator privileges. I cannot install the scanner You may not have been given drivers. administrator privileges. (Macintosh) From the Apple menu, select System Preferences > System > Users & Groups. The left pane of the window will list the current accounts, one of which should be your user name with the word "Admin" underneath. If this is not the case, contact your system administrator. The file size is too large. The size of the file may depend on many factors, such as the physical size of the document and the amount of text / graphics on each page. To produce the smallest scan file for a given document, use the lowest resolution and Black and White mode, and scan the smallest area possible. Using the opposite settings (scanned in the highest resolution, in the Color mode, and scanning the largest area possible) will produce the largest-sized file. For Windows ®: see Changing DSmobileCapture scan settings (for Windows ®) on page 27). For Macintosh: see Changing DSmobileCapture scan settings (for Macintosh) on page 36). 74

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Troubleshooting
74
11
Software difficulties
Bleed-through is seen
in scanned images.
Your document is too thin.
Check that your document is acceptable (see
Document Specifications
on page 12).
The contrast settings are incorrect.
Increase the contrast level.
For Windows
®
: see
Image settings
on page 28.
For Macintosh: see
Image settings
on page 36.
When I want to scan in
SD mode, is it possible
to change the paper
size, the image quality,
etc. on my scanner?
Only certain settings are available.
For more information about the settings, see step 4
of
Scanning in SD mode
on page 18.
(DS-920DW only)
Duplex scanning
cannot be performed.
Duplex scan settings are not configured
in
DSmobileCapture
.
Launch
DSmobileCapture
, click the
Image
tab,
and then select the
Duplex
check box.
The scan mode of the scanner is set to
1 side
(in SD mode).
Press the scanner’s
2 side / 1 side
button so that
2
appears on the LCD.
Difficulty
Cause
Suggestions
When I press
Scan
in my
scanning software, an
error message appears:
Please install scanner
or
The scan was aborted
because the scanner is
not powered on or not
connected properly
.
This error message appears if your
scanner is not recognized by your
computer.
1. Make sure your scanner is connected correctly.
2. Confirm that the Micro USB cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB cable is connected correctly, reinstall the
scanner driver from the Brother installation disc.
I cannot install the scanner
drivers.
(Windows
®
)
You may not have been given
administrator privileges.
Log into Windows
®
with administrator rights.
I cannot install the scanner
drivers.
(Macintosh)
You may not have been given
administrator privileges.
From the Apple menu, select
System Preferences
>
System
>
Users & Groups
. The left pane of the
window will list the current accounts, one of which
should be your user name with the word “Admin”
underneath. If this is not
the case, contact your
system administrator.
The file size is too large.
The size of the file may depend on
many factors, such as the physical
size of the document and the
amount of text / graphics on each
page.
To produce the smallest scan file for a given
document, use the lowest resolution and Black
and White mode, and scan the smallest area
possible. Using the opposite settings (scanned in
the highest resolution, in the Color mode, and
scanning the largest area possible) will produce the
largest-sized file.
For Windows
®
: see
Changing DSmobileCapture
scan settings (for Windows
®
)
on page 27).
For Macintosh: see
Changing DSmobileCapture
scan settings (for Macintosh)
on page 36).
Difficulty
Cause
Suggestions