Brother International DS-920DW Users Guide - Page 84

Other difficulties

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Troubleshooting Difficulty I do not know the scanner's SSID. Cause - My computer cannot - connect to the scanner with the web browser. I do not know the scanner's MAC address. I do not know the initial Wi-Fi ® password. I cannot reset the network settings. - - The Wi-Fi® switch is set to OFF. Other difficulties Suggestions The SSID is below (It is changeable): Brother DS-820W-xxxx (Brother DS-920DW-xxxx) (xxxx shows the last four digits of your scanner's MAC address (twelve-digits). The address is printed on your product label.) 1. Connect your computer to your scanner via Wi-Fi ® (Connect in AP mode). 2. Launch your computer's web browser. 3. Type http://10.10.100.1 in the address bar. See the initial password on the mark located on the bottom of your scanner. See the initial password on the mark located on the bottom of your scanner. 1. Set the Wi-Fi® switch to ON. 2. Wait for 40 or more seconds. 3. Press and hold the scanner's reset button for 15 or more seconds. 4. Release the reset button. In several seconds, the Wi-Fi ® indicator will turn red. Difficulty I do not have the Calibration Sheet. Cause Causes may vary. Suggestions 11 The special glossy calibration sheet that came with your scanner will give you the best calibration results. To order a new Calibration Sheet, find contact information for your local Brother office at www.brother.com I want to use a USB hub. Causes may vary. Use your scanner without connecting to a USB hub. A USB hub may not be able to supply enough power to the scanner. I cannot charge my scanner. The scanner is on while you are trying Turn the scanner off when you charge it. to charge it. The Li-ion battery is not installed correctly. Make sure the Li-ion battery is installed in the correct direction (see the Quick Setup Guide). 76

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Troubleshooting
76
11
Other difficulties
I do not know the
scanner’s SSID.
—
The SSID is below (It is changeable):
Brother DS-820W-xxxx (Brother DS-920DW-xxxx)
(xxxx shows the last four digits of your scanner’s
MAC address (twelve-digits). The address is
printed on your product label.)
My computer cannot
connect to the scanner
with the web browser.
—
1. Connect your computer to your scanner via
Wi-Fi
®
(Connect in AP mode).
2. Launch your computer’s web browser.
3. Type
in the address bar.
I do not know the
scanner’s MAC
address.
—
See the initial password on the mark located on the
bottom of your scanner.
I do not know the initial
Wi-Fi
®
password.
—
See the initial password on the mark located on the
bottom of your scanner.
I cannot reset the
network settings.
The Wi-Fi
®
switch is set to
OFF
.
1. Set the Wi-Fi
®
switch to
ON
.
2. Wait for 40 or more seconds.
3. Press and hold the scanner’s reset button for
15 or more seconds.
4.
Release the reset button. In several seconds, the
Wi-Fi
®
indicator will turn red.
Difficulty
Cause
Suggestions
I do not have the
Calibration Sheet.
Causes may vary.
The special glossy calibration sheet that came with
your scanner will give you the best calibration
results. To order a new Calibration Sheet, find
contact information for your local Brother office at
www.brother.com
I want to use a USB
hub.
Causes may vary.
Use your scanner without connecting to a USB hub.
A USB hub may not be able to supply enough
power to the scanner.
I cannot charge my
scanner.
The scanner is on while you are trying
to charge it.
Turn the scanner off when you charge it.
The Li-ion battery is not installed
correctly.
Make sure the Li-ion battery is installed in the
correct direction (see the
Quick Setup Guide
).
Difficulty
Cause
Suggestions