Brother International HL 5030 Service Manual - Page 197
User Check, Although the USB driver is installed, it is unable to find the BRUSB: port.
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HL-5030/5040/5050/5070N SERVICE MANUAL S-3 Although the USB driver is installed, it is unable to find the BRUSB: port. (Windows98/Me only) User Check (1) Re-install the USB driver by following the steps below; i) Turn the printer off. ii) Double-click the file "Deins USB.exe" in the USB directory of the CD-ROM. iii) Re-boot the PC. iv) Turn the printer on. v) "Add New Hardware Wizard" is launched again, follow the instructions in the Wizard to re-install the driver. (2) Try to connect the printer directly to the computer if it is connected through a USB hub. Possible cause Computer Operating System Computer settings USB cable/ printer damage Step 1 Check Windows 95 or Windows NT4.0? 2 Does 'Universal Serial Bus Controllers' appear in the Device Manager tab of 'System Properties' in Control Panel? 3 Does "Add New Hardware Wizard" appear on the screen or Does test print complete? Result Remedy Yes Not supported. No This problem can be caused by your computer settings. See the computer manual. No The USB cable is damaged. Replace the cable. If the same problem appears, the printer will be damaged. 6-17