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Brother International HL-L8250CDN Users Guide - Page 180

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Troubleshooting Error message No Drum Unit No HUB Support Cause The drum unit is not installed correctly. A USB hub device is connected to the USB direct interface. Action Reinstall the drum unit. (See Replacing the drum unit on page 128.) Disconnect the USB hub device from the USB direct interface. No Paper (The second line of the LCD) The machine is out of paper or paper is not correctly loaded in the specified paper tray. Load paper in the indicated paper tray. Make sure the paper guides are set to the correct size. Load (size) paper in (tray). No Permission Printing color documents is restricted. Contact your administrator to check your Secure Function Lock settings. No Toner The toner cartridge for the color Remove the drum unit, remove the toner cartridge for indicated on the second line of LCD the color indicated on the second line of LCD from the 6 is not installed correctly. drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 123). No Tray No Waste Toner The paper tray that is indicated on the second line of the LCD is not installed or not installed correctly. The waste toner box is not installed correctly. Reinstall the paper tray that is indicated on the second line of the LCD. Reinstall the Waste Toner Box (see the steps in Replacing the waste toner box on page 141). Not Available The requested function is not Contact your administrator to check your Secure permitted to all User IDs by Secure Function Lock settings. Function Lock. Out of Memory The machine's memory is full. Reduce the complexity of your document or reduce the print resolution. Print Data Full The machine's memory is full. Add more memory. (see Installing extra memory on page 116.) Press Cancel and delete the previously stored secure print jobs. Add more memory. (see Installing extra memory on page 116.) Print Unable ## The machine has a mechanical problem. Press and hold down to turn the machine off. Wait a few seconds, then turn it on again. If the problem continues, call Brother Customer Service. 173

Section	Page
User’s Guide HL-L8250CDN/HL-L8350CDW/HL-L8350CDWT	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Accessing Brother Utilities (Windows®)	4
Table of Contents	5
1 Printing Methods	8
About this Machine	8
Front view and Back view	8
Acceptable paper and other print media	9
Recommended paper and print media	9
Paper type and size	9
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area when printing from a computer	14
Loading paper	15
Loading paper and print media	15
Loading paper in the standard paper tray and the optional lower tray	15
Printing on plain paper, thin paper, or recycled paper from Tray 1 and Tray 2	15
Loading paper in the multi-purpose tray (MP tray)	19
Printing on plain paper, thin paper, recycled paper, bond paper, or glossy paper from the MP tray	19
Printing on thick paper, labels and envelopes from the MP tray	22
2-sided printing	27
Guidelines for printing on both sides of the paper	27
Automatic 2-sided printing	28
Manual 2-sided printing	30
Printing from a USB flash drive or digital camera supporting mass storage	31
Creating a PRN file for direct printing	32
Printing directly from the USB flash drive or digital camera supporting mass storage	33
2 Driver and Software	36
Printer driver	36
Printing a document	37
Printer driver settings	38
Windows®	39
Accessing the printer driver settings	39
Features in the Windows® printer driver	40
Basic tab	40
Paper Size	41
Orientation	41
Copies	41
Media Type	41
Print Quality	42
Color / Mono	42
Document Type	43
Settings dialog box	43
Multiple Page	44
2-sided / Booklet	45
Paper Source	47
Print Preview	47
Advanced tab	48
Scaling	48
Reverse Print	48
Use Watermark	49
Watermark Settings	49
Header-Footer Print	51
Toner Save Mode	51
Secure Print	52
Administrator	53
User Authentication	53
Other Print Options	54
Color Calibration	54
Sleep Time	55
Improve Print Output	55
Skip Blank Page	56
Print Text in Black	56
Print Archive	56
Print Profiles tab	57
Add Profile	57
Delete Profile	58
Device Settings tab	59
Support	60
BR-Script 3 printer driver features (PostScript® 3™ language emulation)	62
Printing Preferences	62
Advanced options	65
Ports tab	69
Uninstalling the printer driver	70
Status Monitor	71
Troubleshooting	72
Visit the Genuine Supplies website	72
Monitoring the machine’s status	72
Macintosh	73
Features in the printer driver (Macintosh)	73
Choosing page setup options	73
Choosing printing options	75
Cover Page	75
Layout	76
Secure Print	77
Print Settings	78
Color Settings	81
2-sided Printing	82
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	83
Choosing printing options	83
Printer Features	84
Secure Print	87
Removing the printer driver	88
Status Monitor	89
Updating the machine’s status	89
Hiding or showing the window	90
Quitting the window	90
Web Based Management (Network Connection only)	90
Software	91
Software for networks	91
3 General Information	92
Control panel	92
Control panel overview	92
LED indications	94
Machine status messages	94
Settings table	95
How to access the menu mode	95
Menu table	95
Entering Text for Wireless Settings	110
Printing Secure documents	111
Secure documents	111
How to print Secure documents	111
Security features	112
Setting Lock	112
Setting up the password	112
Changing your Setting Lock password	112
Turning Setting Lock on/off	113
Secure Function Lock 3.0	113
IPSec	114
Ecology features	115
Toner Save	115
Sleep Time	115
Deep Sleep mode	115
Auto Power Off	116
Quiet mode feature	117
Turning Quiet mode on/off	117
Color Correction	118
Color Calibration	118
Color Registration	119
Auto Correction	119
4 Options	120
Lower tray (LT-320CL)	121
SO-DIMM	122
SO-DIMM types	122
Installing extra memory	123
5 Routine Maintenance	125
Replacing supplies	125
Replacing the toner cartridges	129
Toner Low: X	129
Replace Toner	129
Replacing the toner cartridges	130
Replacing the drum unit	135
Drum !	135
Drum End Soon	135
Replace Drum	135
Drum Stop	135
Replacing the drum unit	136
Resetting the drum counter	141
Replacing the belt unit	142
Belt End Soon	142
Replace Belt	142
Replacing the belt unit	142
Resetting the belt counter	147
Replacing the waste toner box	148
WT Box End Soon	148
Replace WT Box	148
Replacing the waste toner box	148
Cleaning and Checking the machine	155
Cleaning the outside of the machine	155
Cleaning the inside of the machine	157
Cleaning the corona wires	161
Cleaning the drum unit	164
Cleaning the paper pick-up roller	171
Replacing periodic maintenance parts	172
Packing and shipping the machine	173
6 Troubleshooting	177
Identifying the problem	177
Error and maintenance messages	178
Paper jams	183
Paper is jammed in the multi-purpose tray	183
Paper is jammed in Paper Tray 1 or Tray 2	183
Paper is jammed underneath the Paper Tray	185
Paper is jammed at the back of the machine	188
Paper is jammed inside the machine	191
If you are having difficulty with your machine	195
Improving the print quality	199
Machine Information	207
Checking the Serial Number	207
Default settings	207
Network default settings	207
Factory Reset	207
Settings Reset	208
A Appendix	209
Machine specifications	209
General	209
Print media	211
Printer	212
Interface	212
Network (LAN)	213
Direct Print feature	213
Computer requirements	214
Important information for choosing your paper	215
Supplies	216
Important information for the toner cartridge life	217
Brother numbers	219

Match case Limit results 1 per page

Troubleshooting

173

No Drum Unit

The drum unit is not installed

correctly.

Reinstall the drum unit. (See

Replacing the drum unit

on page 128.)

No HUB Support

A USB hub device is connected to

the USB direct interface.

Disconnect the USB hub device from the USB direct

interface.

No Paper

(The second line of the

LCD)

Load (size) paper

in (tray).

The machine is out of paper or

paper is not correctly loaded in the

specified paper tray.

Load paper in the indicated paper tray.

Make sure the paper guides are set to the correct

size.

No Permission

Printing color documents is

restricted.

Contact your administrator to check your Secure

Function Lock settings.

No Toner

The toner cartridge for the color

indicated on the second line of LCD

is not installed correctly.

Remove the drum unit, remove the toner cartridge for

the color indicated on the second line of LCD from the

drum unit, and put the toner cartridge back into the

drum unit. Reinstall the drum unit in the machine. If

the problem continues, replace the toner cartridge

(see

Replacing the toner cartridges

on page 123).

No Tray

The paper tray that is indicated on

the second line of the LCD is not

installed or not installed correctly.

Reinstall the paper tray that is indicated on the

second line of the LCD.

No Waste Toner

The waste toner box is not installed

correctly.

Reinstall the Waste Toner Box (see the steps

Replacing the waste toner box

on page 141).

Not Available

The requested function is not

permitted to all User IDs by Secure

Function Lock.

Contact your administrator to check your Secure

Function Lock settings.

Out of Memory

The machine’s memory is full.

Reduce the complexity of your document or reduce

the print resolution.

Add more memory. (see

Installing extra memory

on page 116.)

Print Data Full

The machine’s memory is full.

Press

Cancel

and delete the previously stored

secure print jobs.

Add more memory. (see

Installing extra memory

on page 116.)

Print Unable ##

The machine has a mechanical

problem.

Press and hold down

to turn the machine off.

Wait a few seconds, then turn it on again.

If the problem continues, call Brother Customer

Service.

Error message

Cause

Action