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Brother International HL-L8250CDN Users Guide - Page 195

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Troubleshooting If you are having difficulty with your machine 6 IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/. • Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Printing difficulties Difficulties No printout. 6 Suggestions Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 171.) Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the (Start) button > Devices and Printers. Right-click Brother HL-XXXX series and click See what's printing. Click Printer and make sure you clear the check mark before Use Printer Offline. (Windows Vista® and Windows Server® 2008) Click the (Start) button > Control Panel > Hardware and Sound > Printers. Right-click Brother HL-XXXX series. Make sure you clear the check mark before Use Printer Offline. (Windows® XP and Windows Server® 2003) Click the Start button > Printers and Faxes. Right-click Brother HL-XXXX series. Make sure you clear the check mark before Use Printer Offline. (Windows® 8 and Windows Server® 2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click the Brother HL-XXXX Printer > See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure you clear the check mark before Use Printer Offline. (For Windows Server® 2012 R2) Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother HL-XXXX Printer > See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure you clear the check mark before Use Printer Offline. Contact your administrator to check your Secure Function Lock settings. Make sure the interface is set to Auto on the machine (see how to change the interface on page 92). 188

Section	Page
User’s Guide HL-L8250CDN/HL-L8350CDW/HL-L8350CDWT	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Accessing Brother Utilities (Windows®)	4
Table of Contents	5
1 Printing Methods	8
About this Machine	8
Front view and Back view	8
Acceptable paper and other print media	9
Recommended paper and print media	9
Paper type and size	9
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area when printing from a computer	14
Loading paper	15
Loading paper and print media	15
Loading paper in the standard paper tray and the optional lower tray	15
Printing on plain paper, thin paper, or recycled paper from Tray 1 and Tray 2	15
Loading paper in the multi-purpose tray (MP tray)	19
Printing on plain paper, thin paper, recycled paper, bond paper, or glossy paper from the MP tray	19
Printing on thick paper, labels and envelopes from the MP tray	22
2-sided printing	27
Guidelines for printing on both sides of the paper	27
Automatic 2-sided printing	28
Manual 2-sided printing	30
Printing from a USB flash drive or digital camera supporting mass storage	31
Creating a PRN file for direct printing	32
Printing directly from the USB flash drive or digital camera supporting mass storage	33
2 Driver and Software	36
Printer driver	36
Printing a document	37
Printer driver settings	38
Windows®	39
Accessing the printer driver settings	39
Features in the Windows® printer driver	40
Basic tab	40
Paper Size	41
Orientation	41
Copies	41
Media Type	41
Print Quality	42
Color / Mono	42
Document Type	43
Settings dialog box	43
Multiple Page	44
2-sided / Booklet	45
Paper Source	47
Print Preview	47
Advanced tab	48
Scaling	48
Reverse Print	48
Use Watermark	49
Watermark Settings	49
Header-Footer Print	51
Toner Save Mode	51
Secure Print	52
Administrator	53
User Authentication	53
Other Print Options	54
Color Calibration	54
Sleep Time	55
Improve Print Output	55
Skip Blank Page	56
Print Text in Black	56
Print Archive	56
Print Profiles tab	57
Add Profile	57
Delete Profile	58
Device Settings tab	59
Support	60
BR-Script 3 printer driver features (PostScript® 3™ language emulation)	62
Printing Preferences	62
Advanced options	65
Ports tab	69
Uninstalling the printer driver	70
Status Monitor	71
Troubleshooting	72
Visit the Genuine Supplies website	72
Monitoring the machine’s status	72
Macintosh	73
Features in the printer driver (Macintosh)	73
Choosing page setup options	73
Choosing printing options	75
Cover Page	75
Layout	76
Secure Print	77
Print Settings	78
Color Settings	81
2-sided Printing	82
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	83
Choosing printing options	83
Printer Features	84
Secure Print	87
Removing the printer driver	88
Status Monitor	89
Updating the machine’s status	89
Hiding or showing the window	90
Quitting the window	90
Web Based Management (Network Connection only)	90
Software	91
Software for networks	91
3 General Information	92
Control panel	92
Control panel overview	92
LED indications	94
Machine status messages	94
Settings table	95
How to access the menu mode	95
Menu table	95
Entering Text for Wireless Settings	110
Printing Secure documents	111
Secure documents	111
How to print Secure documents	111
Security features	112
Setting Lock	112
Setting up the password	112
Changing your Setting Lock password	112
Turning Setting Lock on/off	113
Secure Function Lock 3.0	113
IPSec	114
Ecology features	115
Toner Save	115
Sleep Time	115
Deep Sleep mode	115
Auto Power Off	116
Quiet mode feature	117
Turning Quiet mode on/off	117
Color Correction	118
Color Calibration	118
Color Registration	119
Auto Correction	119
4 Options	120
Lower tray (LT-320CL)	121
SO-DIMM	122
SO-DIMM types	122
Installing extra memory	123
5 Routine Maintenance	125
Replacing supplies	125
Replacing the toner cartridges	129
Toner Low: X	129
Replace Toner	129
Replacing the toner cartridges	130
Replacing the drum unit	135
Drum !	135
Drum End Soon	135
Replace Drum	135
Drum Stop	135
Replacing the drum unit	136
Resetting the drum counter	141
Replacing the belt unit	142
Belt End Soon	142
Replace Belt	142
Replacing the belt unit	142
Resetting the belt counter	147
Replacing the waste toner box	148
WT Box End Soon	148
Replace WT Box	148
Replacing the waste toner box	148
Cleaning and Checking the machine	155
Cleaning the outside of the machine	155
Cleaning the inside of the machine	157
Cleaning the corona wires	161
Cleaning the drum unit	164
Cleaning the paper pick-up roller	171
Replacing periodic maintenance parts	172
Packing and shipping the machine	173
6 Troubleshooting	177
Identifying the problem	177
Error and maintenance messages	178
Paper jams	183
Paper is jammed in the multi-purpose tray	183
Paper is jammed in Paper Tray 1 or Tray 2	183
Paper is jammed underneath the Paper Tray	185
Paper is jammed at the back of the machine	188
Paper is jammed inside the machine	191
If you are having difficulty with your machine	195
Improving the print quality	199
Machine Information	207
Checking the Serial Number	207
Default settings	207
Network default settings	207
Factory Reset	207
Settings Reset	208
A Appendix	209
Machine specifications	209
General	209
Print media	211
Printer	212
Interface	212
Network (LAN)	213
Direct Print feature	213
Computer requirements	214
Important information for choosing your paper	215
Supplies	216
Important information for the toner cartridge life	217
Brother numbers	219

Match case Limit results 1 per page

Troubleshooting

188

If you are having difficulty with your machine

IMPORTANT

•

For technical help, you must call the country where you bought the machine. Calls must be made from

within that country.

•

If you think there is a problem with your machine, check the chart below and follow the troubleshooting

tips. You can solve most problems yourself.

•

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://solutions.brother.com/

•

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message.

(See

Error and maintenance messages

on page 171.)

Check that the machine is online:

(Windows

7 and Windows Server

2008 R2)

Click the

(

Start

) button >

Devices and Printers

. Right-click

Brother HL-XXXX

series

and click

See what's printing

. Click

Printer

and make sure you clear the

check mark before

Use Printer Offline

(Windows Vista

and Windows Server

2008)

Click the

(

Start

) button >

Control Panel

Hardware and Sound

Printers

Right-click

Brother HL-XXXX series

. Make sure you clear the check mark before

Use Printer Offline

(Windows

XP and Windows Server

2003)

Click the

Start

button >

Printers and Faxes

. Right-click

Brother HL-XXXX series

Make sure you clear the check mark before

Use Printer Offline

(Windows

8 and Windows Server

2012)

Move your mouse to the lower right corner of your desktop. When the menu bar

appears, click

Settings

Control Panel

. In the

Hardware and Sound

(Hardware)

group, click

View devices and printers

. Right-click the

Brother HL-XXXX Printer

See what’s printing

. If printer driver options appear, select your printer driver. Click

Printer

in the menu bar and make sure you clear the check mark before

Use Printer

Offline

(For Windows Server

2012 R2)

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View devices

and printers

. Right-click the

Brother HL-XXXX Printer

See what’s printing

. If

printer driver options appear, select your printer driver. Click

Printer

in the menu bar

and make sure you clear the check mark before

Use Printer Offline

Contact your administrator to check your Secure Function Lock settings.

Make sure the interface is set to

Auto

on the machine (see how to change the

interface on page 92).