Brother International MFC-3200C Users Manual - English - Page 232

23 Troubleshooting and 23 Routine Maintenance Troubleshooting IMPORTANT For technical help you must call the country where you bought the MFC. Calls must be made from within that country. Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA: 1-800-521-2846 Or, visit us at: http://solutions.brother.com ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK CARTRIDGE An ink cartridge is not installed properly. Re-install the ink, seating it properly. See page 23-17. CHECK ORIGINAL Original was not inserted or fed properly, or See page 23-3. document was longer than about 40" inches (90cm). CHECK PAPER SIZE Your paper is not the correct size. Reload the correct size of paper, and then press Black Fax Start. CHECK PAPER MFC is out of paper. Add paper, and then press Black Fax Start. COMM. ERROR Poor phone line quality caused a communication error. Try the call again. If problem continues, call the telephone company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. HIGH TEMPERATURE The print head detects high temperature. Use the MFC in a cool room or lower the temperature. COVER OPEN Control panel cover or top cover is not closed completely. Open and close the covers. DISCONNECTED The other party or other party's fax machine terminated the call. Try to transmit or receive again. 23 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E