Brother International MFC-L2700DW Basic Users Guide - Page 66

Troubleshooting for Other Fax Problems, Difficulties, Suggestions

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Troubleshooting for Other Fax Problems Related Models: MFC-L2680W/MFC-L2685DW/MFC-L2700DW/MFC-L2705DW/MFC-L2707DW Difficulties Suggestions Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions. Make sure you pressed Fax and the machine is in Fax mode. Print the Transmission Verification Report and check for an error. Contact your administrator to check your Secure Function Lock Settings. Ask the other party to check that the receiving machine has paper. Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or interference on your fax line, contact your local telephone company. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2. Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack. 3. Set your answering machine to answer within four rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within two or three rings. 4. Record the outgoing message on your answering machine. • Record five seconds of silence at the beginning of your outgoing message. • Limit your speaking to 20 seconds. • End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press *51 and Start to send a fax." 5. Set your answering machine to answer calls. 6. Set your Brother machine's Receive Mode to External TAD. Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive allows you to receive a fax even if you answered the call on an external or extension telephone. Received faxes Turn on Auto Reduction. appear as split pages. A Troubleshooting 53

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Troubleshooting for Other Fax Problems
Related Models:
MFC-L2680W/MFC-L2685DW/MFC-L2700DW/MFC-L2705DW/MFC-L2707DW
Difficulties
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
If you subscribe to DSL, VoIP or MagicJack services, call your service
provider for connection instructions.
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax.
Make sure your machine has a dial tone by pressing
Hook
. If you hear
static or interference on your fax line, contact your local telephone
company.
If you are using a telephone answering machine (
External TAD
mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1.
Plug the telephone line cord directly from the wall telephone jack to
your Brother machine’s LINE jack.
2.
Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3.
Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4.
Record the outgoing message on your answering machine.
•
Record five seconds of silence at the beginning of your outgoing
message.
•
Limit your speaking to 20 seconds.
•
End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5.
Set your answering machine to answer calls.
6.
Set your Brother machine’s Receive Mode to
External TAD
.
Make sure your Brother machine’s Easy Receive feature is turned On.
Easy Receive allows you to receive a fax even if you answered the call
on an external or extension telephone.
Received faxes
appear as split pages.
Turn on Auto Reduction.
A
Troubleshooting
53