Brother International PT-9500PC Quick Setup Guide - English and Spanish - Page 116

Problem Cause Solution Make sure that the PT-9500PC is turned on. Make sure that the interface cable is connected correctly. Error 99: the personal computer cannot detect the PT-9500PC. Make sure that the COM port where the PT-9500PC is connected is the same COM port selected in the Change Baud Rate Wizard. (Many personal computers have more than one COM port and COM2 may have been selected in error in the Change Baud Rate Wizard.) Make sure that the USB interface cable is not connected to the PT-9500PC during a serial connection. The baud rate cannot be set using the Change Baud Rate Wizard or the Brother PT-9500PC utilities. Error 1 or Error 5: the serial port of the personal computer cannot be used. When another serial connection device is using the same COM port for Windows® NT 4.0/2000 Pro/XP, labels cannot be printed. Change the COM port for the serial connection device or connect the PT-9500PC to a COM port that is not being used. Depending on the personal computer, the COM port may be turned off as a default at the factory. Refer to the instruction manual for the personal computer or contact the personal computer manufacturer to turn on the COM port. (For Windows® 95/98) Double-click the System icon in Control Panel. Click the Device Manager tab, and then click the plus sign next to Ports (COM & LPT) • Make sure that COM1 and COM2 are listed. • Make sure that there are no error symbols displayed. The personal computer does not support the initial baud rate setting, 115,200 bps, of the PT-9500PC. Some old personal computers may not support the initial baud rate setting, 115,200 bps, of the PT-9500PC. Refer to "Changing the baud rate" (→ P.109). After changing the baud rate, refer to "Setting the personal computer and PT-9500PC baud rate" (→ P.45) and change the baud rate to 57,600 bps or 9,600 bps. After the labels are cut, they are not ejected from the PT-9500PC correctly. The cutter blade is dirty. Refer to "Cleaning the cutter" (→ P.112) and clean the cutter. Appendix 115