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If You Cannot Solve a Problem If You Cannot Solve a Problem Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. http://www.canontechsupport.com/ Customer Support (Canada) Canon Canada Inc., off ers a full range of customer technical support options*: - For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http:// www.canon.ca/ * Support program specifi cs are subject to change without notice. ● Please have the following information ready when you contact Canon: - Product name Color imageCLASS MF8450c/Color imageCLASS MF9170c/Color imageCLASS MF9150c - Serial number (On the label located inside top of the front cover) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. 12-40 Troubleshooting

Section	Page
Manuals for the Machine	2
Overview of Machine Functions	3
Contents	5
Preface	10
Important Safety Instructions	10
Handling and Maintenance	10
Location	11
Power Supply	12
Telephone Equipment	13
Customer Support (U.S.A.)	13
Customer Support (Canada)	13
How to Use This Guide	14
Symbols Used in This Manual	14
Keys and Buttons Used in This Manual	14
Illustrations Used in This Manual	15
Legal Notices	16
IPv6 Ready Logo	16
Trademarks	16
Copyright	16
Third Party Software	17
Disclaimers	17
About the Part Containing Mercury (Applicable Only to the USA)	17
For CA, USA only	17
Legal Limitations on the Usage of Your Product and the Use of Images	18
Users in the U.S.A.	19
Pre-Installation Requirements for Canon Facsimile Equipment	19
Connection of the Equipment	20
In Case of Equipment Malfunction	20
Rights of the Telephone Company	20
FCC Notice	21
Users in Canada	22
Pre-Installation Requirements for Canon Facsimile Equipment	22
Notice	23
Laser Safety	25
CDRH Regulations	25
1 Before Using the Machine	26
Machine Components	27
External View (Front)	27
External View (Back)	29
Internal View	30
Control Panel	31
Main Control Panel	31
Registering the Custom Keys	33
Left Side of the Control Panel	35
Right Side of the Control Panel	35
Display Parts and Functions	36
Main Menu Screen	36
Copy Top Screen	37
Send Type Selection Screen	38
Store Type Selection Screen	39
Select Memory Media Screen (Color imageCLASS MF9170c/9150c Only)	39
Log In Mode	39
Toner Cartridges	40
Maintaining the Toner Cartridges	41
Checking the Toner Level	42
Checking the Device Information	43
Entering Characters	44
Telephone Line Setting	45
Timer Settings	47
Setting the Sleep Mode	47
Setting Auto Clear Time	48
Setting the Daylight Saving Time	49
2 Originals and Print Media	54
Originals Requirements	55
Scanning Area	56
Placing Originals	57
On the Platen Glass	57
In the Feeder	58
Paper Requirements	60
Printable Area	62
Loading Paper	63
In the Paper Drawer	63
In the Stack Bypass Tray	68
Setting Paper Size and Type	73
For the Stack Bypass Tray	73
For the Paper Drawer	75
Relationship between Original Orientation and Preprinted Paper Output Chart	77
3 Registering Destinations in the Address Book	78
Storing/Editing Address Book	79
Registering Fax Numbers in the Address Book	79
Registering E-Mail Addresses in the Address Book	84
Registering I-Fax Addresses in the Address Book	87
Registering File Server Addresses in the Address Book	89
Registering Group Addresses in the Address Book	95
Checking/Editing Addresses Registered in the Address Book	98
Erasing Addresses from the Address Book	101
Storing/Editing One-Touch	103
Registering Fax Numbers in One-Touch	103
Registering E-Mail Addresses in One-Touch	108
Registering I-Fax Addresses in One-Touch	111
Registering File Server Addresses in One-Touch	114
Registering Group Addresses in One-Touch	121
Checking/Editing Addresses Registered in One-Touch	124
Erasing Addresses Registered in One-Touch	127
4 Copying	130
Overview of Copy Functions	131
Basic Copying Method	133
Canceling Copy Jobs	135
Selecting Color Mode	136
Selecting Paper Source	138
Copying on Papers in Drawers	138
Using Stack Bypass Tray with Standard Paper Sizes	140
Using Stack Bypass Tray with Irregular Sizes of Paper	142
Using Stack Bypass Tray with Envelopes	144
Adjusting Density	146
Adjusting Base Color	148
2-Sided Copying	151
1 to 2-Sided Copying	152
2 to 2-Sided Copying	154
2 to 1-Sided Copying	156
Enlarge/Reduce Images	159
Preset Zoom	159
Custom Copy Ratio	161
Selecting Image Quality	163
Multiple Originals onto One Sheet (N on 1)	165
Adjusting Sharpness	168
Erasing Shadows/Lines	170
Original Frame Erase	171
Book Frame Erase	174
Binding Erase	177
Adjusting Color Balance	180
Registering Color Balance	182
Recalling Registered Color Balance	184
Deleting Color Balance	185
Collating Copies	186
Making Multiple Copies	188
Checking Current Settings	189
Frequently Used Settings (Mode Memory)	190
Registering Mode Memory	190
Recalling Mode Memory	192
Checking Mode Memory	193
Deleting Mode Memory	194
Changing Standard Mode	195
Initializing Standard Mode	197
Checking and Canceling Copy Jobs/Checking Copy Logs	198
Checking Copy Jobs	198
Canceling Copy Jobs	199
Checking Copy Logs	200
5 Fax	202
Overview of Fax Functions	203
Introduction to Using Fax Functions	205
Methods for Receiving Faxes	205
Selecting the Receive Mode	210
Setting the Current Date and Time	213
Setting the Type of Telephone Line	214
Registering the Machine’s Name	215
Registering Your Machine’s Fax Number	217
Sending Fax Documents	218
Basic Methods for Sending Faxes	218
Calling the Recipient before Sending Fax Documents (Manual Sending)	220
Switching Temporarily to Tone Dialing	222
Dialing an Overseas Number (With Pauses)	223
Basic Methods for Sending I-Faxes	226
Basic Methods for Sending PC Faxes	228
Canceling Sending Fax Documents	230
Specifying Destinations	231
Specifying a New Fax Number	231
Using the Address Book	233
Using the One-Touch	235
Using the Group Addresses	237
Sending Originals to More Than One Location (Broadcasting)	240
Selecting Resolution	242
Adjusting Density	243
Manual Exposure Adjustment	243
Adjusting Base Color	244
Selecting Image Quality	246
2-Sided Original	248
Sending Originals at a Preset Time (Delayed Sending)	250
Direct Sending	253
Favorites	255
Registering Favorites	255
Erasing Favorites	259
Using the Favorites	262
Checking Settings for Recalled Favorites	263
Job Recall	265
ECM Transmission	268
Adjusting the Pause Time	270
Redialing Automatically When the Line Is Busy (Auto Redial)	272
Checking the Dial Tone before Sending	275
Standard Send Settings	277
Storing the Standard Send Settings	277
Restoring the Standard Send Settings to Their Default	279
Printing the TX Terminal ID	281
Adjusting Sharpness	284
Specifying What to Display on the Screen for a Send Operation	286
Restoring the Send Function Settings to Their Default	288
Send Start Speed	290
Printing Received Documents on Both Sides of Paper	292
Reducing a Received Document	294
Printing Footer Information on a Received Document	297
Specifying the Way of Printing When Toner Is Low	299
ECM Reception	301
Setting the Incoming Ring Tone	303
Receiving Documents Manually with an External Telephone (Remote Reception)	305
Activating the Remote Reception	305
Receiving Documents with the Remote Reception	306
Adjusting the Auto Switch Time for the Manual RX Mode	307
Rejecting Incoming Faxes from the Unidentified Senders	309
Receive Start Speed	311
Receiving Documents in Memory without Printing Out (Memory Lock Reception)	313
Printing All Documents Stored in the Memory Lock Reception Mode	316
Forwarding Received Fax Documents	318
Specifying Forwarding Settings	318
Sending Documents in Memory to a Different Destination	330
Handling Documents with Forwarding Errors	332
Resending Documents with Forwarding Errors	334
Checking/Changing the Status of Documents with Forwarding Errors	336
Checking/Changing the Status of Fax Documents in Memory	339
Checking/Deleting Fax Transmission Documents	339
Checking/Deleting Fax Reception Documents	341
Checking/Printing the Fax Log	342
6 E-mail	344
Overview of E-Mail Functions	345
Introduction to Using E-Mail Functions	347
Basic E-Mail Operations	348
Sending E-Mail Documents	348
Canceling Sending E-Mail Documents	350
7 Printing	352
Overview of Print Functions	353
Introduction to Using Print Functions	355
Printing Documents from Computer	356
Scaling Documents	358
Printing Multiple Pages on One Sheet	360
2-Sided Printing	361
Printing from Memory Media (Direct Print)	362
Memory Media Supported by This Machine	362
Data Supported by This Machine	363
Inserting Memory Media	364
Removing Memory Media	365
Printing from Memory Media	365
Checking and Canceling Print Jobs/Checking Print Logs	378
Checking Print Jobs	378
Canceling Print Jobs	379
Checking Print Logs	380
8 Scanning	382
Overview of Scanner Functions	383
Introduction to Using Scanner Functions	385
For Scanning Documents to a File Server	385
For Scanning Documents from a Networked Computer	385
Basic Scanning Operations	386
Scanning Documents to a File Server	386
Scanning Documents to a USB Memory	388
Scanning Documents from a Networked Computer	390
9 Network	392
Flowchart for Setting Up Network	393
What is the Network?	394
Overview of Network Functions	395
10 Settings from a PC	396
Overview of Remote UI	397
Starting the Remote UI	399
11 Maintenance	402
Cleaning the Machine	403
Exterior	403
Interior	404
Scanning Area	405
Replacing the Toner Cartridges	408
When a Message Appears	408
Replacing the Toner Cartridge with a New One	409
Recycling Used Cartridges	414
The Clean Earth Campaign	414
U.S.A. PROGRAM	415
CANADA PROGRAM-CANADA PROGRAMME	418
Transporting the Machine	420
12 Troubleshooting	424
Clearing Jams	425
Original Jams	426
Paper Delivery Tray	428
Duplex Unit	429
Stack Bypass Tray	431
Paper Drawer 1	433
Optional Paper Drawer (Paper Drawer 2)	434
Inside of the Machine	436
Fixing Unit	439
Back Cover	441
When the Message Does Not Disappear	442
If the Delivery Feeder Unit Is Not Installed Correctly	445
Error Messages	448
Error Codes	453
If <Set the correct paper. > is displayed	459
Reloading the Paper	459
Changing the Paper Size Setting	459
If a Power Failure Occurs	462
If You Cannot Solve a Problem	463
Customer Support (U.S.A.)	463
Customer Support (Canada)	463
13 Machine Settings	464
Machine Settings	465
Printing USER’S DATA LIST	465
Accessing the Setting Menu	466
Setting Menu	468
Paper Settings	468
Volume Settings	469
Common Settings	469
Communications Settings	471
Address Book Settings	474
Printer Settings	476
Timer Settings	480
Adjustment/Cleaning	481
Report Settings	482
System Management Settings	482
14 Appendix	492
Specifications	493

Match case Limit results 1 per page

12-40

Troubleshooting

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon

Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00

A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line

support for 24 hours is also available at the website.

http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., oﬀ ers a full range of customer technical support options*:

For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and

answers to frequently asked questions, visit

http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still

under warranty 1-800-652-2666

For the location of the authorized service facility nearest you, visit

http://www.canon.ca/ or 1-800-652-2666

If the problem cannot be corrected by using one of the above technical support options, repair options are

available at the time of your call to the live technical support number above or via the website at http://

www.canon.ca/

* Support program speciﬁ cs are subject to change without notice.

Please have the follow±ng ±nformat±on ready when you contact Canon:

Product name Color imageCLASS MF8450c/Color imageCLASS MF9170c/Color imageCLASS MF9150c

Serial number (On the label located inside top of the front cover)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn oﬀ the main power switch immediately, disconnect the power

cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

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