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Canon MF4270 imageCLASS MF4270 Basic Operation Guide - Page 212

If You Cannot Solve a Problem, Customer Support (U.S.A.) - download drivers

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If You Cannot Solve a Problem Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 9:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. http://www.canontechsupport.com/ Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: - For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://www.canon.ca/ * Support program specifics are subject to change without notice. 11-25 Troubleshooting

Section	Page
Manuals for the Machine	2
What Can I Do with This Machine?	3
Copy Features	3
Fax Features	5
Printer Feature	7
Scanner Feature (USB connection only)	8
Remote UI Feature	8
System Manager Settings	9
Contents	10
Preface	18
Important Safety Instructions	18
Handling and Maintenance	18
Location	19
Power Supply	21
Telephone Equipment	21
Customer Support (U.S.A.)	21
Customer Support (Canada)	22
How to Use This Guide	23
Symbols Used in This Manual	23
Legal Notices	24
Trademarks	24
Copyright	25
Disclaimers	25
For CA, USA only	25
Legal Limitations on the Usage of Your Product and the Use of Images	26
Users in the U.S.A.	27
Pre-Installation Requirements for Canon Facsimile Equipment	27
Connection of the Equipment	28
In Case of Equipment Malfunction	28
Rights of the Telephone Company	29
FCC Notice	29
Users in Canada	31
Pre-Installation Requirements for Canon Facsimile Equipment	31
Notice	32
Laser Safety	34
CDRH Regulations	34
1 Before Using the Machine	36
Machine Components	37
Operation Panel	40
Main Operation Panel	40
Fax Operation Panel	43
LCD (Standby Mode)	44
Copy Mode	44
Fax Mode	44
Scan Mode	44
Toner Cartridge	45
Maintaining the Toner Cartridge	46
Checking the Toner Level	48
Telephone Line Setting	49
Setting the Telephone Line Type	49
Timer Settings	51
Setting the Sleep Mode	51
Setting the Daylight Saving Time	53
2 Document and Paper	58
Document Requirements	59
Scanning Area	61
Loading Documents	62
On the Platen Glass	62
In the ADF	64
Paper Requirements	66
Printable Area	68
Loading Paper	69
Into the Multi-Purpose Tray	69
Setting Paper Size and Type	72
3 Copying	76
Basic Copying Method	77
Scan Settings	79
Image Quality	79
Density	80
Zoom Ratio	82
Collate Copy	85
2 on 1 Combination	87
Two-Sided Copy	89
Printing a Sample Page	91
Canceling Copy Jobs	92
4 Sending Faxes	94
Basic Sending Method	95
Scan Settings	97
Image Quality	97
Density	98
Storing/Editing Address Book	99
Storing/Editing One-Touch Speed Dialing Keys/Coded Speed Dialing Codes	100
Storing/Editing Recipients for Group Dialing	106
Specifying Recipients	115
Using One-Touch Speed Dialing Keys	115
Using Coded Speed Dialing Codes	117
Group Dialing	119
Using Address Book Key	121
Manual Sending	125
Canceling TX Jobs	128
Checking and Deleting TX Jobs	129
Checking Transmission Results	129
Checking and Deleting Fax Documents Stored in Memory	130
5 Receiving Documents	132
Basic Receiving Method	133
Canceling RX Jobs	135
Checking Reception Results	136
6 Printing	138
Printing Documents	139
Collate Printing	141
2 on 1 Combination	142
Two-Sided Printing	143
Checking and Deleting Print Jobs	144
Checking and Deleting Print Jobs	144
7 Scanning	146
Scanning to a Computer (USB connection only)	147
Canceling Scan Jobs	149
Canceling Scan Jobs to a Computer	149
8 PC Faxing	150
PC Faxing	151
9 Remote UI	154
Remote UI	155
10 Maintenance	158
Cleaning the Machine	159
Exterior	159
Interior	160
Fuser Roller	164
Scanning area	165
Replacing the Toner Cartridge	167
Redistributing Toner	168
Replacing the Toner Cartridge with a New One	171
Recycling Used Cartridges	176
The Clean Earth Campaign	176
U.S.A. PROGRAM	178
CANADA PROGRAM-CANADA PROGRAMME	181
Transporting the Machine	183
11 Troubleshooting	188
Clearing Jams	189
Document Jams	190
Paper Jams	191
LCD Messages	199
Error Codes	206
If <LOAD CORRECT PAPER> is displayed	208
Re-loading the Paper	208
Changing the Paper Size Setting	209
If a Power Failure Occurs	211
If You Cannot Solve a Problem	212
Customer Support (U.S.A.)	212
Customer Support (Canada)	212
12 Machine Settings	214
Machine Settings	215
Printing USER DATA LIST	215
Accessing the Setting Menu	217
Setting Menu	219
PAPER SETTINGS	219
VOLUME CONTROL	220
BROADCAST	220
COMMON SETTINGS	221
COPY SETTINGS	222
FAX SETTINGS	223
ADDRESS BOOK SET.	227
PRINTER SETTINGS	228
TIMER SETTINGS	228
ADJUST./CLEANING	229
REPORT SETTINGS	230
SYSTEM SETTINGS	231
13 Appendix	236
Specifications	237
General	237
Copier	238
Printer	239
Facsimile	239
Telephone	241

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11-25

Troubleshooting

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter,

contact Canon Customer Care Center at 1-800-828-4040 between the hours of 9:00 A.M.

to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line

support for 24 hours is also available at the website.

http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical support options*:

For step-by-step troubleshooting, e-mail technical support, the latest driver or document

downloads, and answers to frequently asked questions, visit

http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding

holidays) for products still under warranty 1-800-652-2666

For the location of the authorized service facility nearest you, visit

http://www.canon.ca/ or 1-800-652-2666

If the problem cannot be corrected by using one of the above technical support options,

repair options are available at the time of your call to the live technical support number

above or via the website at http://www.canon.ca/

Support program specifics are subject to change without notice.

–