Canon PIXMA iP5000 iP5000 Quick Start Guide - Page 70

Cannot Install the Printer Driver - driver windows xp

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Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to be terminated due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. Other applications Other applications opened on your computer can interfere with the installation (including anti-virus routine. Close all open software applications before reinstalling the printer driver. software) running Refer to the Easy Setup Instructions for installing the printer driver. in the background Installation does not start automatically when the Setup Software & User's Guide CDROM is inserted into the drive If the printer driver installation did not start automatically when you inserted the Setup Software & User's Guide CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-Windows XP, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CD- Ensure that there are no problems with the Setup Software & User's Guide CD- ROM is not working ROM. properly If there is any problem with the Setup Software & User's Guide CD-ROM, contact the Customer Care Center. Use Windows Explorer to ensure that the CD-ROM can be read. Ensure that the CD-ROM icon is displayed on the desktop. Unable to proceed beyond the Printer Port screen Reinstall the printer driver. 1. Click Cancel on the Printer Connection screen. 2. Click Start Over on the Installation Failure screen. 3. Click Back on the screen which appears next. 4. Click Exit on the Welcome screen, then remove the CD-ROM. 5. Turn the printer and the computer off. 6. Check the cable connection. 7. Restart the computer. 8. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 66

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Troubleshooting
66
Cannot Install the Printer Driver
Problem
Possible Cause
Try This
Cannot Install the
Printer Driver
Installation
procedure not
followed correctly
Follow the
Easy Setup Instructions
packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Other applications
(including anti-virus
software) running
in the background
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the
Setup Software
& User’s Guide
CD-
ROM
is inserted
into the drive
If the printer driver installation did not start automatically when you inserted the
Setup Software & User’s Guide CD-ROM
into the CD-ROM drive:
1. Click
Start
and select
My Computer
.
2.
Double-click the
CD-ROM
icon.
For non-Windows XP, open the
My Computer
window, and then double-click the
CD-ROM
icon.
Double-click the
CD-ROM
icon on your desktop to start installation.
Installation CD-
ROM is not working
properly
Ensure that there are no problems with the
Setup Software & User’s Guide CD-
ROM
.
If there is any problem with the
Setup Software & User’s Guide CD-ROM
, contact
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the
CD-ROM
icon is displayed on the desktop.
Unable to proceed
beyond the
Printer
Port
screen
Reinstall the printer driver.
1. Click
Cancel
on the
Printer Connection
screen.
2. Click
Start Over
on the
Installation
Failure
screen.
3. Click
Back
on the screen which appears
next.
4. Click
Exit
on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures
described in the
Easy Setup
Instructions
and reinstall the driver.