Canon VIXIA HF S21 Canon VIXIA HF S20/HF S21/HF S200 Instruction Manual - Page 175
Troubleshooting
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Trouble? Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. CHECK THIS FIRST Power supply • Is the battery charged? Is the compact power adapter correctly con- nected to the camcorder? (0 22) Recording • Did you turn the camcorder on and correctly set it to a recording mode? (0 42, 59, 108) If you are recording on a memory card, is one correctly inserted into the camcoder? (0 37) Playback • Did you turn the camcorder on and correctly set it to playback mode? (0 49, 104) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? (0 37) Does it contain any recordings? Other • Does the camcorder make a rattling sound? The internal lens fixture can move when the camcorder is turned off or in a playback mode. This is not a malfunction. Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The temperature of the battery pack is outside the charging range. If the battery pack's temperature is below 0 °C (32 °F), warm it before charging it; if it is above 40 °C (104 °F), let the battery pack cool down before charging it. - Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is faulty. Replace the battery pack. - The camcorder cannot communicate with the battery pack attached. Such battery packs cannot be charged using this camcorder. Additional Information 175