Canon imageFORMULA DR-6030C DR-6030C User Manual - Page 130

The Scanner Is Not Recognized Connecting via USB, The PC Does Not Recognize the Scanner

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The Scanner Is Not Recognized (Connecting via USB) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem Solution The scanner is not correctly connected. Make sure that the scanner and the computer are correctly connected with the USB cable. (See "Step 4. Connecting the Scanner to Your PC," in the Easy Start Guide.) Problem Solution The scanner power is switched OFF. Make sure that the scanner is switched ON. If the scanner is OFF, turn the scanner ON. (See "Step 4. Connecting the Scanner to Your PC," in the Easy Start Guide.) Problem Solution The scanner does not support your USB interface. This product is not guaranteed to operate with all types of USB interfaces. Contact your local authorized Canon dealer or service representative for more information. (See p. 15.) Problem The scanner does not support the USB cable. Solution Use the USB cable provided with the scanner. Problem The USB hub is not compatible with the scanner. Solution Remove the USB hub. The PC Does Not Recognize the Scanner (Connecting via SCSI) The following are possible causes of the PC failing to recognize the scanner. Check each possible cause. Problem Solution The scanner is not connected correctly. Make sure that the scanner and the computer are correctly connected. (See "Step 4. Connecting the Scanner to Your PC," in the Easy Start Guide.) Problem Solution The SCSI card is not correctly installed in the PC. Refer to the manual for the SCSI card and the computer and install the SCSI card to the computer correctly. Alternatively, check the following things, depending on your operating system. 124 Appendices

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124
Appendices
The Scanner Is Not Recognized (Connecting via USB)
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Problem
The scanner is not correctly connected.
Solution
Make sure that the scanner and the computer are correctly
connected with the USB cable. (See “Step 4. Connecting the
Scanner to Your PC,” in the Easy Start Guide.)
Problem
The scanner power is switched OFF.
Solution
Make sure that the scanner is switched ON. If the scanner is OFF,
turn the scanner ON. (See “Step 4. Connecting the Scanner to
Your PC,” in the Easy Start Guide.)
Problem
The scanner does not support your USB interface.
Solution
This product is not guaranteed to operate with all types of USB
interfaces. Contact your local authorized Canon dealer or service
representative for more information. (See p. 15.)
Problem
The scanner does not support the USB cable.
Solution
Use the USB cable provided with the scanner.
Problem
The USB hub is not compatible with the scanner.
Solution
Remove the USB hub.
The PC Does Not Recognize the Scanner
(Connecting via SCSI)
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Problem
The scanner is not connected correctly.
Solution
Make sure that the scanner and the computer are correctly
connected. (See “Step 4. Connecting the Scanner to Your PC,” in
the Easy Start Guide.)
Problem
The SCSI card is not correctly installed in the PC.
Solution
Refer to the manual for the SCSI card and the computer and
install the SCSI card to the computer correctly.
Alternatively, check the following things, depending on your
operating system.