Canon imageFORMULA DR-6030C DR-6030C User Manual - Page 133

Documents Do Not Feed Properly, the scanner.

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Chapter 4 Problem Solution Temporary files cannot be created in the TEMP folder, as there is not enough free space on the hard disk. Delete unwanted files on the hard disk to increase free space on the hard disk. Problem Solution The USB port you are using does not support Hi-Speed USB 2.0. Scanning speeds are lower if your computer's standard USB interface is not compatible with Hi-Speed USB 2.0. Use a computer that is equipped with USB that is compatible with Hi-Speed USB 2.0 as standard. (See "Installation Requirements," on p. 15.) Problem The USB cable does not support Hi-Speed USB 2.0. Solution Use the USB cable provided with the scanner. Problem The USB hub does not support Hi-Speed USB 2.0. Solution Remove the USB hub. Documents Do Not Feed Properly The following are possible causes of a document failing to feed properly. Check each possible cause. Problem Solution Static electricity, etc., is causing the pages of the document to stick together, and they cannot be separated correctly by the scanner. Before you place your document, thoroughly fan the stack of papers. (See "Placing Documents," on p. 27.) Problem Solution Attempting to scan a document of a size, thickness, or weight that the scanner cannot scan. Check the size, thickness, and weight of the document. For precautions concerning documents, see "Documents," on p. 20. Problem Solution The rollers inside the scanner are dirty or worn. Refer to p. 103 and clean the rollers. If the rollers are worn, then they need to be replaced. Contact your local authorized Canon dealer or service representative to purchase a roller replacement kit. Appendices 127

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Appendices
127
Chapter 4
Problem
Temporary files cannot be created in the TEMP folder, as
there is not enough free space on the hard disk.
Solution
Delete unwanted files on the hard disk to increase free space on
the hard disk.
Problem
The USB port you are using does not support Hi-Speed USB 2.0.
Solution
Scanning speeds are lower if your computer’s standard USB
interface is not compatible with Hi-Speed USB 2.0. Use a computer
that is equipped with USB that is compatible with Hi-Speed USB
2.0 as standard. (See “Installation Requirements,” on p. 15.)
Problem
The USB cable does not support Hi-Speed USB 2.0.
Solution
Use the USB cable provided with the scanner.
Problem
The USB hub does not support Hi-Speed USB 2.0.
Solution
Remove the USB hub.
Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly.
Check each possible cause.
Problem
Static electricity, etc., is causing the pages of the document
to stick together, and they cannot be separated correctly by
the scanner.
Solution
Before you place your document, thoroughly fan the stack of
papers. (See “Placing Documents,” on p. 27.)
Problem
Attempting to scan a document of a size, thickness, or
weight that the scanner cannot scan.
Solution
Check the size, thickness, and weight of the document. For
precautions concerning documents, see “Documents,” on p. 20.
Problem
The rollers inside the scanner are dirty or worn.
Solution
Refer to p. 103 and clean the rollers. If the rollers are worn, then
they need to be replaced. Contact your local authorized Canon
dealer or service representative to purchase a roller replacement
kit.