Canon imagePROGRAF iPF770 Basics Guide - Page 102

Cannot print over a network, Cannot connect the printer to the network

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Troubleshooting Cannot connect the printer to the network iPF770 Series Cannot print over a network Cannot connect the printer to the network 102 Cannot print over a TCP/IP network ...102 Cannot print over a Bonjour network ...102 Cannot connect the printer to the network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. Corrective Action 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the print- er on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The bottom indicator is green if the printer is connected via 1000Base-T, while the top indicator is orange if connected via 100Base-TX and the top indicator is green if connected via 10Base-T. If the Link indicator is not lit, check the following points. • Make sure the connection point is on. • Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable. If there is any problem, replace the Ethernet cable. • Check the communication mode with the connection point. Although the printer normally detects the communication mode and transmission rate of the communication point automatically (in auto negotiation mode), sometimes the communication point settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (See "Configuring the Communication Mode Manually.") ➔User's Guide Cannot print over a TCP/IP network Cause The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly. The computer you are trying to print from is not configured correctly. Corrective Action Make sure the printer's IP address is configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.") ➔User's Guide (See "Configuring the IP Address Using the Printer Control Panel.") ➔User's Guide Make sure the printer's TCP/IP network settings are configured correctly. (See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.") ➔User's Guide Make sure the computer's TCP/IP network settings are configured correctly. (See "Configuring the Printer Driver Destination (Windows).") ➔User's Guide (See "Configuring the Destination in TCP/IP Networks (Mac OS).") ➔User's Guide Cannot print over a Bonjour network Cause The computer you are trying to print from is not configured correctly. The computer and printer are not on the same network. Corrective Action Make sure the computer is configured correctly. (See "Configuring the Destination for Bonjour Network (Mac OS).") ➔User's Guide Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator. Cannot print over a network 102 Basic Guide

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Cannot print over a network
Cannot print over a network
Cannot connect the printer to the network
...................................................................................................
102
Cannot print over a TCP/IP network
.............................................................................................................
102
Cannot print over a Bonjour network
...........................................................................................................
102
Cannot connect the printer to the network
Cannot connect the printer to the network
Cause
Corrective Action
The Ethernet cable
is not connected cor-
rectly to the printer's
Ethernet port.
1.
Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the print-
er on. For instructions on connecting the cable, refer to the Setup Guide.
2.
Make sure the Link indicator is lit.
The bottom indicator is green if the printer is connected via 1000Base-T, while the top indicator is orange
if connected via 100Base-TX and the top indicator is green if connected via 10Base-T.
If the Link indicator is not lit, check the following points.
•
Make sure the connection point is on.
•
Make sure the end of the Ethernet cable is connected correctly.
Insert the Ethernet cable until it clicks and locks in place.
•
Make sure there is no problem with the Ethernet cable.
If there is any problem, replace the Ethernet cable.
•
Check the communication mode with the connection point.
Although the printer normally detects the communication mode and transmission rate of the communi-
cation point automatically (in auto negotiation mode), sometimes the communication point settings
cannot be detected. In this case, configure the connection method manually, specifying the communi-
cation mode in use.
(See "Configuring the Communication Mode Manually.")
➔
User's Guide
Cannot print over a TCP/IP network
Cannot print over a TCP/IP network
Cause
Corrective Action
The printer's IP address is not
configured correctly.
Make sure the printer's IP address is configured correctly.
(See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.")
➔
User's Guide
(See "Configuring the IP Address Using the Printer Control Panel.")
➔
User's Guide
The printer's TCP/IP network set-
tings are not configured correctly.
Make sure the printer's TCP/IP network settings are configured correctly.
(See "Configuring the Printer's TCP/IP Network Settings With RemoteUI.")
➔
User's Guide
The computer you are trying to
print from is not configured cor-
rectly.
Make sure the computer's TCP/IP network settings are configured correctly.
(See "Configuring the Printer Driver Destination (Windows).")
➔
User's Guide
(See "Configuring the Destination in TCP/IP Networks (Mac OS).")
➔
User's Guide
Cannot print over a Bonjour network
Cannot print over a Bonjour network
Cause
Corrective Action
The computer you are trying to
print from is not configured cor-
rectly.
Make sure the computer is configured correctly.
(See "Configuring the Destination for Bonjour Network (Mac OS).")
➔
User's Guide
The computer and printer are
not on the same network.
Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router.
Make sure the computer and printer are on the same network. For information about network set-
tings, ask your network administrator.
Cannot connect the printer to the network
iPF770 Series
Basic Guide
Troubleshooting
Cannot print over a network
102