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Canon imagePROGRAF iPF770 Basics Guide - Page 103

Installation problems, The computer does not recognize the printer, Removing Installed Printer Drivers

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iPF770 Series The computer does not recognize the printer Installation problems The computer does not recognize the printer 103 Removing Installed Printer Drivers ...103 The computer does not recognize the printer Cause In the Control Panel menu, Use USB or Use Ethernet is set to Off. Corrective Action Set Use USB or Use Ethernet to On. (See "Menu Settings.") ➔User's Guide Removing Installed Printer Drivers Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows) Remove the printer driver as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note 1 From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. 2 Select the printer in the list and click Delete. 3 Click Yes after the Warning message is displayed. 4 Make sure that the printer has been removed from the list, and then click Exit. Troubleshooting Installation problems Removing imagePROGRAF Status Monitor (Windows) Remove imagePROGRAF Status Monitor as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note 1 Select Control Panel from the start menu. 2 Select Uninstall a program. • If the User Account Control dialog box is displayed, click Yes. Note 3 Select imagePROGRAF Status Monitor, and then click the Uninstall button. Removing imagePROGRAF Device Setup Utility (Windows) Remove imagePROGRAF Device Setup Utility as follows. • The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note 103 Basic Guide

Section	Page
Cover	1
Preface	2
Safety Precautions	2
Safety Precautions	2
Legal Notices	4
Manuals for this printer	6
Manuals for this printer	6
To view the User's Guide or Paper Reference Guide	6
About This User Manual	10
Handling Paper	12
Handling rolls	12
Attaching the Roll Holder to Rolls	12
Loading Rolls in the Printer	14
Removing the Roll from the Printer	17
Handling sheets	20
Loading Sheets in the Printer	20
Removing Sheets	22
Consumables and Maintenance	24
Ink Tanks	24
Replacing Ink Tanks	24
Printheads	29
Replacing the Printhead	29
Maintenance Cartridge	35
Replacing the Maintenance Cartridge	35
Cleaning the Printer	39
Cleaning Inside the Top Cover	39
Cleaning the Printhead	41
Printer Parts	43
Operations and Display Screen	43
Control Panel	43
Menu Operations	45
Menu Structure	48
Printer parts	54
Front	54
Side	55
Top Cover (Inside)	56
Roll Cover (Inside)	57
Carriage	58
Ink Tank Cover (Inside)	58
Printer Relocation	60
Preparing to Transfer the Printer	60
Preparing to Transfer the Printer	60
Reinstalling the Printer	63
Software Installation	68
Installing the Printer Driver (Windows)	68
Installing the Software	68
Installing the Printer Driver (Mac OS)	70
Installing the Software	70
Convenient Printer Driver Features	72
Print Preview	72
Rotate Page 90 degrees (Converse Paper)	74
Borderless Printing	75
Large-Format Printing	76
Enlarged/Reduced Printing	77
Adjustments for Better Print Quality	78
Adjusting the Printhead	78
Automatic Adjustment to Straighten Lines and Colors	78
Adjusting the feed amount	80
Selecting a Feed Amount Adjustment Method	80
Adjusting Line Length	81
Troubleshooting	83
Problems Regarding Paper	83
Clearing Jammed Roll Paper	83
Clearing a Jammed Sheet	86
Clearing Jammed Paper (Paper Feed Slot)	89
Roll paper cannot be inserted into the Paper Feed Slot	90
Cannot load sheets	91
Paper is not cut neatly	91
Paper is not cut	91
Depression on the leading edge is left	91
The size of clear film cannot be detected	91
Roll Paper is Continuously Ejected	92
Printing does not start	93
The Data lamp on the Control Panel does not light up	93
The printer does not respond even if print jobs are sent	93
Ink Filling.. is displayed	93
The display screen indicates Agitating	93
The printer stops during a print job	94
An error message is shown on the Display Screen	94
The printer ejects blank, unprinted paper	94
Problems with the printing quality	95
Printing is faint	95
Paper rubs against the Printhead	96
The edges of the paper are dirty	96
The surface of the paper is dirty	97
The back side of the paper is dirty	97
Printed colors are inaccurate	97
Banding in different colors occurs	98
Colors in printed images are uneven	98
Image edges are blurred or white banding occurs	99
The contrast becomes uneven during printing	99
The length of printed images is inaccurate in the feeding direction	100
Images are printed crooked	100
Documents are printed in monochrome	100
Line thickness is not uniform	100
Lines are misaligned	101
Cannot print over a network	102
Cannot connect the printer to the network	102
Cannot print over a TCP/IP network	102
Cannot print over a Bonjour network	102
Installation problems	103
The computer does not recognize the printer	103
Removing Installed Printer Drivers	103
HP-GL/2 problems	105
With HP-GL/2, printing is misaligned	105
Lines or images are missing in printed HP-GL/2 jobs.	105
Lines are printed too thick or thin in HP-GL/2 print jobs	105
HP-GL/2 jobs are printed in monochrome (or color)	105
Printed colors of lines are inaccurate during HP-GL/2 printing	105
HP-GL/2 jobs are printed 6 mm larger than specified	106
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified	106
HP-GL/2 printing takes a long time	106
Replotting with HP-GL/2 jobs is not possible.	106
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	106
Other problems	107
The printer does not go on	107
If the Printer Makes a Strange Sound	107
Messages advising to check the maintenance cartridge are not cleared	107
The printer consumes a lot of ink	107
Ink Level Detection	108
Error Message	111
Messages regarding paper	111
Paper mismatch	111
MediaType Mismatch	111
The paper is too small.	112
The paper is too small.	112
PaprWidth Mismatch	113
Paper size not detected.	113
Insufficient paper for job	114
This paper cannot be used.	114
Roll printing is selected.	114
Roll printing is selected, but sheets are loaded.	115
The roll is empty.	115
Sheet printing is selected.	115
Regular printing is selected, but a roll is loaded.	115
Paper jam	116
Paper is crooked.	116
Paper not aligned with right guide.	117
Cannot detect papr	117
Leading edge detection error.	117
Paper cutting failed.	117
End of paper feed.	118
Rel lever is in wrong position.	118
Borderless printng not possible.	118
Paper position not suitable for borderless printing.	118
Roll paper is not securely in contact with roll holder.	119
Messages regarding ink	120
Ink insufficient.	120
No ink left.	120
Remaining level of the ink cannot be correctly detected. Check ink tank.	120
Cannot detect ink level correctly. Close tank cover.	120
Close Ink Tank Cover	121
Ink tank is empty.	121
Not much ink is left.	121
No ink tank loaded.	121
Check if ink tank is set, and its color and direction.	121
The following ink tanks cannot be recognized.	121
Do not pull out ink tank.	121
Messages regarding printing or adjustment	122
Cannot adjust paper feed.	122
Check printed document.	122
Messages regarding printheads	123
Cannot adjust printhead.	123
Wrong printhead.	123
Printhead error	123
Cannot recognize print head.	123
Execute printhead cleaning.	124
Messages regarding the maintenance cartridge	125
Insert the maintenance cartridge.	125
Wrong maintenance cartridge.	125
Maint. cart. The level is low	125
No Maintenance Cartridge capacity.	125
Maintenance cartridge full.	125
Maintenance cartridge problem.	125
Messages regarding HP-GL/2	126
This type of paper is not compatible with HP-GL/2.	126
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	126
GL2: W0502 The parameter is out of range.	126
GL2: W0504 This command is not supported.	126
Other Messages	127
GARO Wxxxx (x represents a number)	127
ERROR Exxx-xxxx (x represents a letter or number)	127
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	127
Top cover is open.	128
Prepare for parts replacement.	128
Parts replacement time has passed.	128
Unknown file.	128
Multi-sensor error	128
Error in cutter position.	128
Error Messages	129

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Installation problems

The computer does not recognize the printer

.............................................................................................

103

Removing Installed Printer Drivers

...............................................................................................................

103

The computer does not recognize the printer

Cause

Corrective Action

In the Control Panel menu,

Use USB

Use Ethernet

is set to

Off

Set

Use USB

Use Ethernet

(See "Menu Settings.")

➔

User's Guide

Removing Installed Printer Drivers

Follow these steps to remove installed printer drivers and utilities.

Removing printer drivers (Windows)

Remove the printer driver as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version

of Windows.

From the Windows

start

menu, select

All Programs

Canon Printer Uninstaller

imagePROGRAF

Printer Driver Uninstaller

to display the

Delete Printer

window.

Select the printer in the list and click

Delete

Click

Yes

after the

Warning

message is displayed.

Make sure that the printer has been removed from the list, and then click

Exit

Removing imagePROGRAF Status Monitor (Windows)

Remove imagePROGRAF Status Monitor as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version

of Windows.

Select

Control Panel

from the

start

menu.

Select

Uninstall a program

Note

•

If the

User Account Control

dialog box is displayed, click

Yes

Select

imagePROGRAF Status Monitor

, and then click the

Uninstall

button.

Removing imagePROGRAF Device Setup Utility (Windows)

Remove imagePROGRAF Device Setup Utility as follows.

Note

•

The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version

of Windows.

iPF770 Series

The computer does not recognize the printer

Basic Guide

Troubleshooting

Installation problems

103