Cisco CSS11503-AC Hardware Installation Guide - Page 23

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About This Guide Obtaining Technical Assistance We categorize Cisco TAC inquiries according to urgency: • Priority level 4 (P4)-You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations. Priority level 3 (P3)-Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels. Priority level 2 (P2)-Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Priority level 1 (P1)-An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. • • • Cisco TAC Website The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL: http://www.cisco.com/tac All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://tools.cisco.com/RPF/register/register.do If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL: http://www.cisco.com/tac/caseopen If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files. Cisco 11500 Series Content Services Switch Hardware Installation Guide 78-13884-06 xxiii

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xxiii
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-06
About This Guide
Obtaining Technical Assistance
We categorize Cisco TAC inquiries according to urgency:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco
product capabilities, product installation, or basic product configuration.
There is little or no impact to your business operations.
•
Priority level 3 (P3)—Operational performance of the network is impaired,
but most business operations remain functional. You and Cisco are willing to
commit resources during normal business hours to restore service to
satisfactory levels.
•
Priority level 2 (P2)—Operation of an existing network is severely degraded,
or significant aspects of your business operations are negatively impacted by
inadequate performance of Cisco products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
•
Priority level 1 (P1)—An existing network is “down,” or there is a critical
impact to your business operations. You and Cisco will commit all necessary
resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot
and resolve technical issues with Cisco products and technologies. To access the
Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract
have complete access to the technical support resources on the Cisco TAC
website. Some services on the Cisco TAC website require a Cisco.com login ID
and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical
issues by using the Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases online
so that you can fully describe the situation and attach any necessary files.